Question

Fraud account

D
Rank

I have received a letter stating a final demand for payment, it seems as if someone had set up an account in my name. This was not me and I am struggling to find a way to contact ID Mobile to inform them of this.  

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

You can contact iD Mobile on facebook (using Messenger) or Twitter (by DM).

Speak with an iD agent privately on either of the above social media platforms.

In addition, you’ll need an ActionFraud reference number when you do contact iD.

I hope you manage to contact iD and get this matter resolved. 

Kash
Rank
Userlevel 7
Badge +7

@Divc,

Do you still require assistance with this or did you manage to get through to someone?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank

Still require assistance 

 

Kash
Rank
Userlevel 7
Badge +7

@Divc ,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kashif

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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