fraud - change my number

  • 10 June 2021
  • 2 replies

I require a new number, due to fraudulent activity, on this current number please. 

2 replies

Userlevel 6
Badge +8

Hi @Sarahlou22,


We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

As for the £25 charge @WelshPaul mentioned, that is true in some cases, however if a Crime Reference number can be provided in relation to the reason the number is being changed, this fee is waived.



Userlevel 6
Badge +2

ID Mobile can request a number change for you. 

There would be a one-off charge of £25.00 for this number change.


You can speak to a live agent on the link below and request the above: