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Fraud letter in my name - scam?

  • 13 September 2021
  • 6 replies
  • 1272 views

Userlevel 1

Hello,

Today have received a letterĀ stating that a Direct Debit has been set up in my name.

I did not register for this, it contains details about the phone number, service user number and reference.

Please can someone help?

I think this is a fraud letter.

Thank you.

Best regards,

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Best answer by andewhite 15 September 2021, 10:38

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6 replies

Userlevel 1

I can now confirm that this is identity theft.

I have received another letter from another company where someone has attempted to take credit in my name.

Please can I get some assistance to ensure that this ID Mobile account that has been created in my name is closed?

Userlevel 1

Please can an Employee respond?

Please Iā€™d like to get this investigated ASAP.

Userlevel 8
Badge +9

Hello @danw90,

Thatā€™s not great news.

If you havenā€™t done so, you should contact your bank to get the DD stopped.

To deal with this quickly on the iD side, yourĀ best bet is theirĀ Live Chat service at:

https://www.idmobile.co.uk/live-chatĀ 

The system has iD agents 9am to 8pm Mon-Fri and 9am to 6pm weekends.

To avoid the annoying 24/7 chat-bot you need to type ā€œtalk to a personā€.

If youā€™re happy toĀ wait,Ā an iD employee to send you a private message in this forum (iD community).

Good luck!Ā Ā 

Userlevel 6
Badge +8

Hi @danw90,

Ā 

Weā€™ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ā€˜Private Messagesā€™.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

Weā€™ll see you there.

Ā 

Will

Userlevel 1

Hey @WillĀ ,

I have now spoken via live chat and the case is being investigated.

Thank you for the help :)

Userlevel 6
Badge +8

Oh cool,

Ā 

Thanks for letting us know @danw90.

Ā 

Will

Why iD Mobile?