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Going through the stolen phone process but my password is not working.

  • 13 August 2022
  • 1 reply
  • 95 views

Hello,

Yesterday my phone was stolen and I have already reported it as stolen through the phone line. But when trying to continue the process of reporting it, my password is not working when logging into my account. I can’t change my password because I cannot use the app and it seems to be the only way. 

Can you help please? I have no idea what to do. 

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Best answer by andewhite 15 August 2022, 10:58

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Userlevel 8
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Hey @Rob Preston, you can report the loss using the online chat at https://idmobile.co.uk/live-chat.

The customer service staff work until 8pm on weekdays.

If you can’t use online chat, just send a private request to iD Mobile’s social media team using facebook (using Messenger) or Twitter (by Direct Message), who should also be able to assist.

Anyway, good luck.

 

 

Why iD Mobile?