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Handset broken/lost - What do i do?

  • 24 May 2020
  • 8 replies
  • 643 views
Kev1964
Rank

I dropped my new A51 in my hottub can I get a replacement from ID as I am on contract 

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Best answer by Will 24 September 2020, 15:50

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8 replies

A
Rank
Userlevel 3
Badge +5

Hi @Kev1964 

I have replied on a previous post you created. 

Thanks 

Aklima

Please do not message me directly, as this is currently not being monitored.
stephentempest
Rank

My phone has been lost/stolen. What  do I do. I cannot get through to ID mobile at all. Live chat, no call no. I am at a loss, cannot communicate! Iam just going around in circles.

Will
Rank
Userlevel 6
Badge +8

Hi @stephentempest,

 

We’ll send you a Private Message now so that we can block your handset and SIM and send you a new SIM card out.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
stephentempest
Rank

Thanks Will.

I am Holiday at the moment till the 5th of October. I'm hoping my handset will turn up when I get home. One never Knows, there are some honest people out there. It had my home address and landline no in the case. I hoped I blocked the sim on your website, but having checked it still shows it as live. Even though I've redone it three times and confirmed!!?

Ps I have not received a message.

Chears. Steve.

Will
Rank
Userlevel 6
Badge +8

Hey @stephentempest,

 

I see you now received our message, and someone will be getting back to you later today.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

My mobile handset has been dropped in water and is damaged. How can I get a replacement phone for my ID mobile account?

 

J
Rank

The phone is out of warranty and I am unable to visit Carphone at Curry’s due to COVID lockdown restrictions

 

Will
Rank
Userlevel 6
Badge +8

Hi @JanELiddell,

 

If you’re outside of warranty, and the handset was dropped in water, we’d be unable to provide you with a replacement I’m afraid.

 

Have you checked to see if you’re due an upgrade?

 

Will

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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