I need help with the following:
I purchased the "ID Mobile" card. I have set up a standing order (direct debit) from the bank to charge my account for the monthly payment of a telephone number. My intention was to switch from another telephone operator to "ID Mobile" keeping my old No. IT WAS APRIL 2019. Since then, for reasons beyond my control, I have not been able to change the operator. I did not use the purchased SIMcard even once. However, I was paying monthly fees all the time.
I have the following questions:
1. I already have the PAC code from the previous operator, I am abroad. Can I transfer my old number to the "ID Mobile" number I bought and paid for, FROM ABROAD?
2. For those months when I was not able to use the Mobile ID number (the SIM was never inserted into the phone) can I get a refund / compensation in any form ????