Question

help needed cant make calls

  • 17 May 2021
  • 1 reply
  • 55 views

Userlevel 1

Help needed I’m unlimited calls,text,data how ever when I try to make a call it says you have dial are customer payment helpline but records show your up to date with payments ???? Please help I cannot make calls 


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1 reply

Userlevel 5
Badge +8

Hello @Low1986 

 

This seems a little odd, is the number you are calling included within your monthly allowance:

https://www.idmobile.co.uk/help-and-advice/call-charges

 

Have you received any messages to say that you have exceeded your spending cap?

Are you able to use your data and send text messages?

 

Michelle 

iD Mobile 

 

 

Why iD Mobile?