help please!

  • 13 September 2021
  • 3 replies
  • 38 views
Lucy Locket
Rank

I ordered a new phone to switch to id.

When I ordered it the website said in stock (iPhone 11 128gb in purple), yet once ordered I had an email stating that it wasn’t. I was told to check the website for stock updates, but I’m either looking in the wrong place or going mad, but it still states in stock?! All I have is an order number so seemingly I can’t use “live chat”?
Where am I going wrong please? 
many thanks 

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3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Lucy Locket,

The website can take some time to update stock on some occasions.

Did the email state when you’ll receive the order now?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Lucy L
Rank

Hi Kash

no, not a thing! Placed order last Thursday 

Lucy

Will
Rank
Userlevel 6
Badge +8

Hi @Lucy L,

 

I see we have now reached out to you via private message about this.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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