hi Guys, iv just join ID mobile and i need some help please

S
Rank

Hi Guys I've just join ID mobile, but I would like to keep my old number from Lebara, I've got PAC number so what can I do to stay with my old number being with ID? It's really important to me to have my old number instead of new one. Please help 

Kind regards Tommy 

This topic has been closed for comments

6 replies

andewhite
Rank
Userlevel 8
Badge +9

Hey @sixen85, get immediate assistance from iD using online chat at https://idmobile.co.uk/live-chat.

Ask an iD agent to process your PAC, to move your old number from Lebara to iD Mobile.

The iD agents normally work until 8pm on weekdays - good luck.

 

S
Rank

Cheers mate, but I can't login in all my passwords are correct, is there any fon number I can ring? I think I quicker leave that network that I have join in... just giving up. Never thought it's gonna be so difficult to speak with any ID advisor... just shock

andewhite
Rank
Userlevel 8
Badge +9

Okay @sixen85, anyone can use the iD online chat at https://idmobile.co.uk/live-chat - you don’t need to login.

Unfortunately, iD are 100% online for help & support - there’s no telephone support.  
You can only chat to people online using their live chat service.

Anyway, good luck.

. 

S
Rank

My life chat does not launching for some reason mate it's saying I need some 4 digits pin code. Its not easy at all for a starters seems like... 😕 

andewhite
Rank
Userlevel 8
Badge +9

The 4 digit PIN is your customer service PIN.

It’ll be in the SMS from iD - they send it to you when you start using the iD SIM in your phone.

 

Rory
Rank
Userlevel 5
Badge +6

Hey @sixen85, alternatively, you can just submit your PAC at the switching site https://switching.idmobile.co.uk/

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?