Question

hi. my name is mark stokes

  • 28 March 2020
  • 3 replies
  • 43 views
markstokes
Rank

hi. my name is mark stokes. number REMOVED. email REMOVED. i am due an upgrade and clicked on the links to upgrade to a samsung s10 lite. for some reason it has processed as a completely new order?? why os that? this will set up a new direct debit and everything and put a new credit check on my file? why? please please cancel and sort as i just wanted my upgrade :-(

3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @markstokes,

 

For upgrades, you need to be logged into the iD account and select the Upgrade option.

 

If you have visited the website and placed the order, you have checked out a new contract instead.

We’ll need to set-up a return for you for the new contract, however, you can place an upgrade order as normal via the iD website after logging in.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
markstokes
Rank

Hi. That's exactly what I did. I logged in to my account then clicked on the upgrade option that was on the main screen then followed it through. I thought it was odd when it was asking for my address etc then I realised when it was too late. Can you explain why now when I look the monthly price for the phone I want ( S10 lite ) is £1 a month more to upgrade than it is for a new contract???? £23 for new. £24 to upgrade???? Same contract?? Can someone call me?

Mohammed
Rank
Userlevel 7
Badge +10

Hello @markstokes,

 

We’re not able to call you to discuss this as our Sales Team are currently closed.

 

Prices may vary with upgrades and new contracts and remembering that new contracts require a credit check, where as upgrades do not.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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