Question

How do I return my order before activating my SIM

  • 23 January 2021
  • 3 replies
  • 247 views

After having placed an order for a SIM only contract I decided to stay with my current provider. I have not activated the SIM card, do I have to cancel/return my order?


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3 replies

Userlevel 6
Badge +4

Hi @JcT 

All sims are activated once they have been dispatched from our warehouse. As it has been a few days since you last posted your message, the sim may already be on its way out now. If you are still wanting to cancel your sim, feel free to speak to our Live Chat | iD Mobile Network team who will be able to help with this.

-Mohsin

 

 

How do I find out what my idmobile number is?

Userlevel 7
Badge +10

Hello @JcT,

The number should be on the packet of the SIM card.

If you’ve not been able to cancel this via Live Chat, let us know and we’ll PM you so we can help cancel this.

 

Mohammed

 

Why iD Mobile?