Question

how much notice should i give to cancel?

  • 5 May 2021
  • 1 reply
  • 56 views
H
Rank
Userlevel 1

I am leaving ID as I find it completely incomprehensible that you dont have customer service!!? Its so so so irritating. My phone has been broken, unfit for purpose for months but I havent been able to talk to anyone about the ridiculous quoted cost to leave - I have 1

month left of my 24 month £24 contract but yet I’m being quoted £114 to cancel my contract now??! I have the following questions:

  1. Why is the fee so much?
  2. I want to leave, my contract ends in 5-6 weeks - when do I have to let you know I want to cancel my contract to not pay a penny more than I have to?
  3.  If I join another network now, will I be able to keep the same number and put in my current ID sim card into that phone? Then when I finish my ID contract put in the new networks SIM card in? Thank you.
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1 reply

Mohsin
Rank
Userlevel 6
Badge +4

Hi @HBooth 

We can confirm if you did want to leave iD Mobile we can provide you with a PAC code that you can give to your new network provider, once given, your iD Mobile number will be ported over to the new network sim card. 

A 30 days notice is given when cancelling your contract. We will send you a Private Message so we can look into your account and advise on this further. To view the message sent, simply click on your profile icon and select Private Messages.

 

-Mohsin

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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