Question

How to Cancel new Sim card (within 14 days)

  • 12 February 2021
  • 1 reply
  • 17 views

I have an ID mobile plan which is coming to the end of it's 2 year term so I ordered a SIM card from ID with better allowances for a charge of £8 per month. However it has a new mobile number and I want to keep my old number which I am unable to find out how to achive. So now thinking of cancelling new SIM (within 14 days) but can't find a method. Can anyone advise.


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1 reply

Userlevel 6
Badge +4

Hi @whyisitsodifficult 

Simply log in, go to the 'My account' page, and on the 'Manage my plan' tile click 'End my plan'

Feel free to contact our Live Chat | iD Mobile Network team if you have any issues.

-Mohsin

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