Question

how to get replacement sim card

  • 7 July 2021
  • 1 reply
  • 226 views

How do I get a replacement SIM card for a lost phone. I got an upgrade then lost my old phone in the hours after ordering. Blocked old phone and now have new phone but cannot get it to work so presuming need to get a replacement for lost one.


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1 reply

Userlevel 5
Badge +8

Hello @Jojo52 

Have you tried contacting our Live Chat team?  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

 

Michelle 

iD Mobile 

Why iD Mobile?