Question

How to hide my caller ID?

  • 27 October 2020
  • 7 replies
  • 413 views

Userlevel 1

I have a new phone Alcatel 3L 2020 bought from Carphone Warehouse. I need to hide my number on some outgoing calls( used for a well known Charity and their policy to withhold number).When going to additional settings then Caller ID on phone settings ,when I try to select hide  number, a message box  comes up with “unexpected response from network”.

Any ideas on how to hide my number? 

 


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7 replies

Userlevel 6
Badge +10

Hi @Johngarrod27,

Can you do a test call by dialling 141 before the telephone number you want to call? This should hide your number from showing on the recipient's end.

Ryan

Userlevel 1

141 does not work and does not hide my number.

Userlevel 5
Badge +6

Hi @Johngarrod27, that’s odd. Have you tried a different SIM In the phone to see if it’s possible to withhold the number on that?

 

Thank you,

Rory

Userlevel 1

No

 

Userlevel 5
Badge +6

@Johngarrod27 Okay, are you able to try this for me? I’m trying to figure out if it’s an issue with your phone or a compatibility issue with our network.

 

Thank you,

Rory

Userlevel 1

Ok I will try to see if another SIM will work. When trying to change hide my number comes up with "unexpected response from network".

Userlevel 5
Badge +6

Okay @Johngarrod27, let us know how you get on.

 

Thank you,

Rory

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