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i can’t add my children’s phones to my account to upgrade their contracts


Hannahviolin
New
 Contributor

I want to upgrade my children’s phones to a £7 a month contract with more data but can’t add their numbers to my account 

 

Best answer by Matthew T

I’ve sent you a Private Message @Hannahviolin. Thanks.

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5 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1994 replies
  • July 24, 2024

Hey @Hannahviolin,

Are you seeing an error message when adding the numbers to your account?

Thanks.


Hannahviolin
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • July 25, 2024
Matthew T wrote:

Hey @Hannahviolin,

Are you seeing an error message when adding the numbers to your account?

Thanks.

It’s not recognising their numbers 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1994 replies
  • Answer
  • July 25, 2024

I’ve sent you a Private Message @Hannahviolin. Thanks.


  • New
 Contributor
  • 2 replies
  • September 28, 2024

I’m having the same problem 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1994 replies
  • September 30, 2024

@Crispinsharp what error message do you see? Thanks.