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I can't register because of new phone number

  • 29 June 2022
  • 1 reply
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Hi, after I did buy a new phone and took out my sim card from the i phone into the Samsung in few days my data is 100% full and I’ll be charge big money for any use of the internet as it’s over my plan, also when I try to register with the id app comes one message in error about my new phone number, however, this is the only valid number I have and good to receive a verification code as I don’t remember my old number and don’t use it and the old phone for a long time, so how I can contact id customer service to put more data into my new phone? I need the 4 digits pin number in order to call them and change my data allowance. 

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Best answer by andewhite 29 June 2022, 17:57

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Contact iD using their online chat service at https://www.idmobile.co.uk/live-chat.

You can use any telephone number in online chat, and type “talk to a person” once you’re connected (to avoid the chat-bot).

If the online chat won’t work on your smartphone, try another device like a tablet, iPad or laptop.

You can also speak to iD Mobile using facebook or Twitter.

The iD agents work between 9am - 8pm weekdays and 9am - 6pm weekends.
Outside these times you’ll get an automated reply.

Why iD Mobile?