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I got a message about an unpaid bill and I can't get in touch with ANYONE

  • 17 September 2020
  • 1 reply
  • 56 views

I messaged before but was told i’d need to confirm my identity in a caraphone warehouse. 

 

From what I understand i’ve already made my last payment but I received the message anyway. I’m not going outside if I don’t need to because there’s a virus outside that kills people. I can’t receive or make calls to sort the issue. 

REMOVED

If you need more info let me know. 

I’m having panic attacks over this and I just want it sorted ASAP please

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Best answer by Mohammed 20 September 2020, 14:34

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Userlevel 7
Badge +10

Hello @KieronK,

I can see as per https://community.idmobile.co.uk/cancellations-51/i-want-to-cancel-my-contract-and-have-my-latest-payment-refunded-35439

We had  already PMed you in the past regarding this issue.

We can’t access private accounts via public messages and discussing this with you via PM you did not pass the security checks so we’re unable to assist via this platform.

 

Mohammed

 

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