Question

I have 1 PAC for two numbers, it's not being accepted for the second number

  • 20 June 2021
  • 8 replies
  • 1986 views
F
Rank
Userlevel 1

I am trying to transfer two numbers from Virgin mobile, they provided me with one PAC for both numbers. The first was accepted by IDMobile but when I came to transfer the second number I got a message saying I’d entered an invalid PAC.

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8 replies

Michelle
Rank
Userlevel 5
Badge +8

Hello @Frustratednewcustomer 

 

You will need a different PAC code for each number. Please speak with Virgin and ask them to provide you with a second PAC code.

 

Thanks

 

Michelle 

iD Mobile 

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F
Rank
Userlevel 1

I can’t get another PAC code from Virgin - they have provided the system-generated code. They have tried cancelling the request and generating another PAC and they get the same code.

You can use the same PAC code for more than one number. Other mobile companies manage this without issue.

You do not need a different PAC code for a different number.

 

WelshPaul
Rank
Userlevel 8
Badge +6

You cannot have a single PAC number and use it for multiple numbers. Every PAC number issued is linked to a the mobile number it was issued against and won’t work if used with any other number.

@Michelle is correct! Virgin need to issue a second PAC code for the second number on the account. 

 

If you still have access to the SIM with the second number try texting ‘PAC’ to 65075

F
Rank
Userlevel 1

Thanks Paul but Virgin disagree - as do several other mobile companies who operate in the same way.

I’ve requested the PAC again and got the same code, I’ve cancelled the PAC and requested it again, and got the same code!

F
Rank
Userlevel 1

And I’ve just done a live chat with an ID Mobile rep who says the (same) code has been accepted and the number will be ported. Let’s wait and see if it works! 

Will
Rank
Userlevel 6
Badge +8

Sounds interesting @Frustratednewcustomer.

 

I’m going to go with @Michelle and @WelshPaul’s advice here and say what you’re describing isn’t possible, as each number must have it’s own specific PAC code, but if someone is saying they can do it, then best of luck to you!

 

Will

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R
Rank
Userlevel 1

Hi, I just thought I would chip in here.

 

I transferred two numbers from Virgin Mobile to TalkMobile last november and I was a little concerned as Virgin only gave me the one PAC code for both numbers. However when I transferred to Talkmobile both numbers transferred across no problem with just one PAC code. The TalkMobile system recognised that there were two numbers incorporated in the PAC code and used them correctly.

 

So it does work.

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Frustratednewcustomer 

Let us know how you get on with the number transfer for your second Mobile number using the same PAC code . If you have any issues please let us know.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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