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I have not been charged my bill

  • 23 November 2021
  • 1 reply

I had a setback and cannot pay the invoice from the previous month (October) due to lack of money in the bank, but then I paid it online and changed the collection date by direct debit, so as not to have this problem again, but ID had I have to send the receipt to my bank yesterday, November 22, which was the new date that I set for the invoice to be charged and no ID has not done it, why? what do I do now?

1 reply

Userlevel 5
Badge +7

Hi @Roxana Salazar Lucas,

When did you change the direct debit date?

If your invoice was already generated the direct debit date should change once your new invoice is produced.




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