I’ve been an iD SIM-only customer for around 6 months. I have lost my phone 3 days ago, and therefore, blocked my iD sim in my online account. Since then, I have been trying to open a pay monthly phone contract, and upon my inital attempt with an iPhone SE it was cancelled. I enquired via live chat as to why, they told me I only qualify for phones £15 and under, and they explicitly stated that if I pick such a phone, there will 100% be no cancellation. Voila, my Galaxy A12 was cancelled too.
I was told it may be due to a billing mismatch. Therefore, I picked my Halifax card in my name and certainly in my address. Voila. Cancelled again.
Because I’ve lost my phone, I cannot view my card PIN, and therefore cannot place the order in store like was recommended. And to top it off, noone appears to be able to tell me the reason my orders are being cancelled. I can only be advised to ‘place another order’ I’m following all instructions to a T, and have been told it’s not a credit issue as my history enables me to take out a phone worth £15 or less.
I am now left with no phone and no means to get one. This is absolutely ridiculous! I am also concerned of the damage to my credit history by repeat searches with each order. I need assistance. I urgently need a phone.