I am trying to cancel an upgrade order because the delivery date has moved over a month in advance. I’m told by the chatbox that I can do this on the website but I cant see this anywhere, please can someone help me??
Best answer by Mohammed
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+10
Hello
Sorry to hear you want to cancel an upgrade due to the delivery date.
I’ll send you a PM so we can sort this.
Mohammed
I need to cancel my upgrade too due to the delivery to be in January??
+8
Hi
Have you tried contacting our Live Chat team?
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Michelle
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