Question

I need to change my number ASAP


Hi, I urgently need to change my number through this covid I cannot get through to the customer service. I've blocked the number of the person who keep calling me and now they keep calling me on private numbers and other numbers. 


3 replies

Userlevel 3
Badge +5

Hi @Paigemercedes 

Sorry to hear this.

Please contact Live Chat team are available for account related support.

They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.

Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

Aklima

Hi yes i waited all day and couldn't get through to the live and it's the same thing today is there not any other options 

Userlevel 3
Badge +5

Hi @Paigemercedes 

Unfortunately this is the most recommended way to change your number. 

I have checked we have agents available now if you are able to login on. 

Thanks 

 

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