I’ve lost my phone a few days ago, and there doesn’t seem to be any sign of anyone giving it back.
I’ve been looking through my emails and I can’t find anything from IDmobile on any of them, I don’t know what email address I made an idmobile account with but it isn’t any the ones I currently use… I can’t even remember the last time I logged into the site.
I really need to get a replacement sim, and I don’t want to lose my old phone number. Can anyone help?
Best answer by Kash
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+6
You should always report a lost or stolen mobile to your network operator as soon as possible as you are responsible for any charges incurred up to that point.
You can report the phone lost/stolen here: 0333 003 7777
More info here:
https://www.idmobile.co.uk/help-and-advice/lost-and-stolen
Regarding your account access, your best chatting to one of ID Mobiles agents via live chat. You can do that here: https://www.idmobile.co.uk/live-chat
+8
Hi
Did you get through to anyone via the methods recommended, or do you still require assistance?
Will
hi
I don’t have access to a phone right now and live chat doesn’t seem to be working for me, I’d love some help if you could offer it.
+7
Hi
We have sent you a private message regarding your query.
Please get back to us there and we would be happy to help.
Kash
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