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I want my refund

  • 25 July 2019
  • 2 replies
  • 107 views

Userlevel 1
I want my refund or I will be going to the ombudsman.
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Best answer by Hikari 25 July 2019, 10:36

Hi @Rachvill

This is public community where you can get general help regarding your phone or help with features of your plan. We are not able to help you here with your request. Have you tried contacting iD Mobile Customer Support by Live Chat or by calling 7777 ? Alternatively you could email communitysupport@idmobile.co.uk and they will able to look into your Account and securely advise you further. When you email them remember to include:

Your full name
Community nickname
Link to this thread
Full date of birth
Your mobile number
Full address

Also, would be helpful if you could describe your situation in a little bit more details so they can have a glance on what happened and help you to solve it.

Kind Regards
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2 replies

Userlevel 1
Of course I've tried all that, to no avail. I will email, thank you.
Userlevel 8
Badge +6
Hi @Rachvill

This is public community where you can get general help regarding your phone or help with features of your plan. We are not able to help you here with your request. Have you tried contacting iD Mobile Customer Support by Live Chat or by calling 7777 ? Alternatively you could email communitysupport@idmobile.co.uk and they will able to look into your Account and securely advise you further. When you email them remember to include:

Your full name
Community nickname
Link to this thread
Full date of birth
Your mobile number
Full address

Also, would be helpful if you could describe your situation in a little bit more details so they can have a glance on what happened and help you to solve it.

Kind Regards

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