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ID Mobile is randomly blocking one-time password SMS

  • 23 October 2020
  • 2 replies
  • 25 views

Since switching to ID Mobile I’ve noticed more and more times where I’m not receiving SMS codes from websites. At first I thought it would be the website’s fault, but it’s happened on too many sites for this to be a coincidence. I am now completely locked out of a site because there is literally no other way to log in other than a one-time password. This is a huge headache for me. I do not even know how to block phone numbers on my phone so I know it’s nothing I’ve done. Why is this happening????

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Best answer by Mohammed 28 October 2020, 13:21

Hello @whatever, sorry to hear you’re not receiving OTP messages.

 

It’s not something we can sort via a public message so we’ll send you a PM so we can pick this up.

 

Mohammed

 

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2 replies

It would be awesome if someone could help me.

Userlevel 7
Badge +9

Hello @whatever, sorry to hear you’re not receiving OTP messages.

 

It’s not something we can sort via a public message so we’ll send you a PM so we can pick this up.

 

Mohammed

 

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