Question

iD Port in

  • 20 September 2021
  • 5 replies
  • 35 views
W
Rank

Hi. I'm trying to complete the necessary form to switch and bring my old mobile number to iD but am being asked for a Transaction number. I don't have one, I've read through some of the replies to the same question in the community which directs people to 'My services' and then 'Keep your number'. I can't find 'My services', anyone able to point me in the right direction? Many thanks.

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5 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @What2do,

Do you have an invoice that came with the order?

If so you should be able to locate it on there, if not please let us know and we’ll help you out.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
W
Rank

Thanks for the reply. I've installed the app on my phone and it was more apparent. I *believe* I've successfully completed the process, we'll see!

 

Thanks.

Kash
Rank
Userlevel 7
Badge +7

@What2do,

Let us know if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
W
Rank

Well, as it happens. I'm failing miserably at turning off the adult filter.

Will
Rank
Userlevel 6
Badge +8

Hi @What2do,

 

You should be able to do this through the iD Mobile App. If you can describe the issue to us, we will do our best to assist here. If you’re still having issues, we can drop you a Private Message and remove it for you.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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