Question

Incorrect Data Allowance

T
Rank

Hi,

I upgraded my contract a couple days ago to a sim only deal with unlimited text and minuted and 15GB data. On the app it is only showing a maximum of 8GB data (plus the 1GB add on i paid for earlier this month). How do I fix this please as I paid for 15GB data not 8GB

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3 replies

andewhite
Rank
Userlevel 8
Badge +9

Yeah @tess.03, seems the iD systems are often slow to get back into sync.

If you want to get this fixed quickly, use the iD online chat at https://idmobile.co.uk/live-chat.

Ask an agent to check your iD account - the customer service agents work until 8pm weekdays.

T
Rank

Yeah @tess.03, seems the iD systems are often slow to get back into sync.

If you want to get this fixed quickly, use the iD online chat at https://idmobile.co.uk/live-chat.

Ask an agent to check your iD account - the customer service agents work until 8pm weekdays.

I have previously tried the live chat, how do I speak to an agent and not the bot. I have tried it during working hours but it still takes me to the bot and my issue isn’t resolved still.

Thanks

andewhite
Rank
Userlevel 8
Badge +9

I have previously tried the live chat, how do I speak to an agent and not the bot. I have tried it during working hours but it still takes me to the bot and my issue isn’t resolved still.

Thanks

Type “talk to a person” after you’re connected on the online chat - you’ll get a real person instead of the bot.

You can also contact iD from their facebook or Twitter page - the online chat is the fastest way of getting in-touch though.

Good luck.

 

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