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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4799 Topics

Elisabeth
Newbie
ElisabethNewbie
asked in Ask a question.

signal dropping constantly and everywhere

Hi there. (Forgive typo in title..didnt see it til hit list and can't seem to edit the title!) I'm hoping I can hear from someone from ID on here as live chat never seems to be functioning and there's no phone number to speak to a person. I've not been with ID long but I've found my GPS signal drops constantly and everywhere - driving to town (Ashford), driving to small city (Canterbury) and even up to and around and in London I lose signal for chunks of 15-30 mins at a time. It's not useable! I need it for sat nav on my phone! Please help - never had this with any other company before. I expect it dips here and there but not for such a long time and in major cities and roads where I KNOW there is good reception with other carriers. Any help gratefully receivedThanks 

13
Tom
iD Mobile Employee
11 months ago
R
Civilian
ruthmeekingsCivilian
asked in Ask a question.

Can't register on app

I am unable to login and register on the app because it says my details are wrong

1
Tom
iD Mobile Employee
11 months ago
A
Civilian
Alex884Civilian
asked in Ask a question.

calling or messaging only works with wifi or 4G enabled?

We have noticed today that when out of 4G signal or WiFi. And despite having plenty of bars of signal we can't recieve texts or calls. Anyone able to help? I have tried network reset and turning phone on/off. Removing sim etc

4
Tom
iD Mobile Employee
11 months ago
John Masters
Newbie
John MastersNewbie
posted in Ask a question.

Accessing iD Account

I am trying to access my iD Account, but I can’t remember my mobile number and the phone is lost in the house somewhere. Every attempt to access this requests the phone number, including various telephone numbers I have tried.How do I access my id Account without my mobile number!!??

1
Mohammed
iD Mobile Employee
11 months ago
David Buckland
Newbie
David BucklandNewbie
asked in Ask a question.

overcharged for premium texts

After 10years SIM only direct debit,  emergency only phone at 6 pounds a month. This month was charged 26pounds, Impossible to get to a human,  went to Curry's they tried calling a 4 digit number to stop it? No response so informed us to go to bank,  Bank said scam refunded overcharged amount. ID send message saying account suspended although money still deducted for SIM card. We are pensioners don't have clue what they are up to something about 1.50 a call for SMS or SMS. 10 years at 6 pound a month fine  but when it goes wrong thank God the back were quick to respond. Now with no human to talk to were obliged to contact the ombudsman. 

1
Mohammed
iD Mobile Employee
11 months ago
E
Newbie
emmajohnsonNewbie
asked in Ask a question.

saved voicemails - how do I delete it?

How do I delete a voicemail I saved accidentally? 

8
Tom
iD Mobile Employee
11 months ago
Denise Sturges-Allard
Civilian
Denise Sturges-AllardCivilian
asked in Ask a question.

2 accounts ? but can only see one

I believed I had two accounts but the system doesn’t recognize my email. I’ve opted to keep my number and thought I’d timed so I wouldn’t eat into another contract month with Virgin but it hasn’t transferred yet. What’s going on? 

2
Mohammed
iD Mobile Employee
11 months ago
Shahbaz Iqbal
Newbie
Shahbaz IqbalNewbie
posted in Ask a question.

sim not working

My sim not working even I didn’t make I’d mobile app account please contact me on REMOVED

1
Mohammed
iD Mobile Employee
11 months ago
Jason Reid
Newbie
Jason ReidNewbie
posted in Ask a question.

i would like a new number but keep keep my current plan

I would like a new phone number but keep my current plan

1
Tom
iD Mobile Employee
11 months ago
Lucy Bretherton
Newbie
Lucy BrethertonNewbie
asked in Ask a question.

'Sim not provisioned' still after 4 days ..

I received a PAC code from my old phone network and provided it to idMobile upon purchasing my new phone and sim. I was previously on another network but wanted to keep my number. I picked up my new phone on Thursday and inserted the sim , it read 'sim not provisioned'. I assumed it was not working just yet as my mobile number needs to be transferred, my old sim still works. Its been 4 days now and my new sim still isn't working and my number hasn't been transferred, I've tried the trouble shooting options but nothing is working, new sim doesn't work on my old phone, emergency calls only.What do I do?Thank you  

7
Tom
iD Mobile Employee
11 months ago
T
Newbie
tnst89Newbie
posted in Ask a question.

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

Hi, I want to keep my old number and already have a subscription with IDmobile. Trying to submit the PAC and not sure what is wrong, as the details I have inserted should be correct. Please advise. Kind regards, Nicole 

1
Tom
iD Mobile Employee
11 months ago
jelkin
Newbie
jelkinNewbie
asked in Ask a question.

ugrade

My account says I’m eligible for upgrade from 9 May and I was wondering what this entails?

1
Tom
iD Mobile Employee
11 months ago
L
Newbie
Liz1234Newbie
asked in Ask a question.

When does my contract start?

I have just ordered a 30 day rolling contract sim from iD mobile, but have requested for my PAC transfer date to be the 16th may (as this is the last date of my old contract). Will my iD contract start now, or on 16th may?

1
Tom
iD Mobile Employee
11 months ago
Oliwia Kluczynska
Newbie
Oliwia KluczynskaNewbie
posted in Ask a question.

email

Hi, I contacted you because I put wrong email.  

1
Tom
iD Mobile Employee
11 months ago
bikel
Newbie
bikelNewbie
posted in Ask a question.

My email account does not exist at gmail anymore

my email account at gmail has been changed

2
Tom
iD Mobile Employee
11 months ago
Ian Broom
Newbie
Ian BroomNewbie
asked in Ask a question.

When will I receive £100 Currys voucher

I purchased Google Pixel 7 contract on 11/02/23,email stated I will receive voucher no later than 16/04/23 but no joy When will it be received?

3
Kash
iD Mobile Employee
8 months ago
F
Newbie
Filinbe SporriotNewbie
asked in Ask a question.

PAC code not working

Switching from Virgin Mobile and cannot port my number over.  Details are correct.1.  Tried different browsers2.  Submitted my surname in CAPS as advised elsewhere.Never had a problem with porting to other networks.  All seems a bit Mickey Mouse, particularly as the customer responses seem to take a number of days.Error got:"We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again" 

1
Tom
iD Mobile Employee
11 months ago
Moi
Newbie
MoiNewbie
asked in Ask a question.

Mistake with additional data

I mistakenly bought extra data!  Is there a way of cancelling?  I'm doing this immediately after finding out I'd miss-read the amount remaining!

1
Tom
iD Mobile Employee
11 months ago
N
Newbie
nictuNewbie
asked in Ask a question.

My signal keeps dropping to H or H+ instead of 4g

Hi,I've recently switched from BT to IDMobile. One thing I have noticed is that the signal is definitely weaker in my region, RG9 postcode. Often it drops from 4g to H+ or just H which really interferes with internet usage. I live 9 miles from Reading, Berkshire, so I guess it's a lack of mobile towers of something. But it's pretty annoying and not something I expected give IDMobile is using 3 mobile.

14
Mohammed
iD Mobile Employee
11 months ago
Andrew Mowle
Rookie
Andrew MowleRookie
asked in Ask a question.

When will the data network issue be resolved in the centre of York YO1 postcode area

I have recently swapped over to ID Mobile from Vodafone and prior to doing so looked up the 4G coverage for where I live in central York on the ID Mobile website and all appeared fine, so went ahead with a 12 month contract.  However what I didn’t do (and with hindsight should have done!) was check the network status in the YO1 postcode area of York, which subsequently indicated there is an ongoing issue which needs fixing.  Is there anyway of finding out how long this issue will take to fix, as I am getting almost non-existent data coverage and having to use my  partners hotspot on her iphone with a Vodafone sim?  However, when I visited my Dad in Essex for a couple of days I got tremendous 5G speeds, so I now know that ID Mobile can work exceedingly well, but need it to work in York where I live - any advice would be most appreciated and apologies for slightly long first post!

10
Lauren
iD Mobile Employee
11 months ago
E
Newbie
Eddie3070Newbie
posted in Ask a question.

upgrade

My 24 month contract is coming to an end and I'm eligible for an upgrade. Why does ID want to charge me more to upgrade than it would if I just take out a new contract? I have had enough with ID. I think it's time to move on.

2
Tom
iD Mobile Employee
11 months ago
Nick Scarrett
Newbie
Nick ScarrettNewbie
asked in Ask a question.

PAC Code on purchase

Hi I’m transferring from Vodafone. When I bought the phone I entered all the PAC code info and was told transfer date would be this Tuesday. Do I need to enter the information again on the ID mobile app? When I do this it comes up with an error.

4
Mohammed
iD Mobile Employee
11 months ago
Anne-Marie Harrison
Civilian
Anne-Marie HarrisonCivilian
asked in Ask a question.

100 Currys voucher

Hi, My contract started on 2nd Feb but I still haven't received my £100 Currys voucher. When will this be arriving please? I was also expecting a £25 Amazon voucher which hasn't materialised either!!...

1
Tom
iD Mobile Employee
11 months ago
T
Newbie
Traveller123Newbie
asked in Ask a question.

Number transfer not working

Anyone having issues with their old number transferring over to ID mobile? I am 2 weeks since the transfer should've taken place - my old sim stopped working on the day expected but I still cannot receive calls or text messages. Getting very little back from ID mobile on messenger and also raised a complaint that's going nowhere. Been told the issue for the delay is 'file exchange process'

20
Tom
iD Mobile Employee
11 months ago
Mrslee
Newbie
MrsleeNewbie
posted in Ask a question.

Curry's voucher

I purchased Google pixel 6a phone on contact as you were offering £100 Currys voucher. It's now passed the delivery date for said voucher and still I have not received it. Please advise asap.Justine cooper 

3
Tom
iD Mobile Employee
11 months ago
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