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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4794 Topics

R
Newbie
RaikorajaNewbie
asked in Ask a question.

RAIKORAJA

My new SIM order has not yet arrived, it has been a week since I order it. Can someone check the order please?

1
Tom
iD Mobile Employee
11 months ago
A
Newbie
Arkadiusz1Newbie
asked in Ask a question.

registration

Hi Im having issue registering. I put in right detais such as number, last name and year of birth but still says details are incorrect 🤷‍♂️Can someone help, please?

1
Tom
iD Mobile Employee
11 months ago
Pauline McShane
Newbie
Pauline McShaneNewbie
asked in Ask a question.

apple tvv offer

There is no link banner in my confirmation email is there another way to get this offer

3
Tom
iD Mobile Employee
11 months ago
Sally Ord
Newbie
Sally OrdNewbie
asked in Ask a question.

PAC

I have received my PAC code from o2 but ID keeps saying there is a problem with it any ideas on what i need to do?

2
Tom
iD Mobile Employee
11 months ago
B
Newbie
be96erjNewbie
asked in Ask a question.

complaint about a debt collection referral

I took out 2 sim only contracts with idmobile. As the service with this outfit was so bad, I cancelled both contracts within the cooling off period. One contract was for my husband and one was for me. To be clear, we took out the contracts at the same time and cancelled the contracts at the same time. I state this, as I have been fined £77.14 for not cancelling my contract within the cooling off period, but my husband has not! I contacted ID mobile via web chat to explain the issue, and they eventually stated that they would get back to me. However they didnt and sent the debt directly to a debt collection agency! How can idmobile charge me for this and not my husband? It makes no sense. I can say for sure, I will not be paying this bill and will take it to court if needed. I am sickened by idmobile and it atrocious customer service. I want this £77.14 cancelled immediately with a reference so that I can take it back to the debt collection agency.

5
Tom
iD Mobile Employee
11 months ago
AndyP78
Newbie
AndyP78Newbie
asked in Ask a question.

can’t register as id phone number not recognised

Received my new SIM card and email with invoice showing my ID number. But when I try to register on the app, it says the number is not recognised. And if I put the sim in my phone, there is no service like it’s not been activated.

1
Mohammed
iD Mobile Employee
11 months ago
T
Newbie
Tracey CahillNewbie
asked in Ask a question.

Calls Not Connecting

Having issues with calls not connecting.  Phone rings, I answer and call doesn’t connect then drops out.  Not a signal issue, or hand set or sim all checked.  Started to happen over last week, HELP!!! ID mobile please

9
Mohammed
iD Mobile Employee
11 months ago
Elisabeth
Newbie
ElisabethNewbie
asked in Ask a question.

signal dropping constantly and everywhere

Hi there. (Forgive typo in title..didnt see it til hit list and can't seem to edit the title!) I'm hoping I can hear from someone from ID on here as live chat never seems to be functioning and there's no phone number to speak to a person. I've not been with ID long but I've found my GPS signal drops constantly and everywhere - driving to town (Ashford), driving to small city (Canterbury) and even up to and around and in London I lose signal for chunks of 15-30 mins at a time. It's not useable! I need it for sat nav on my phone! Please help - never had this with any other company before. I expect it dips here and there but not for such a long time and in major cities and roads where I KNOW there is good reception with other carriers. Any help gratefully receivedThanks 

13
Tom
iD Mobile Employee
11 months ago
R
Newbie
RichardkatersNewbie
asked in Ask a question.

why has my standing charge gone up thus month

With no notification my monthly bill seems to have increased from £32.99 to 37.41. I am assuming that this has something to do with inflation but my issue is no one notified me of the increase or how much it would be 

8
Mohammed
iD Mobile Employee
11 months ago
Fiori
Newbie
FioriNewbie
asked in Ask a question.

Why my credit recored still showing unpaid debt which settled a year ago?

I am beyond explanation why IDmobile ruining my mortgage over 3 times for their own fault and fail to correct again and again?I m not in rage on how this is taken an effect on my lenders decisions. I paid my contract for the agreed period of the contract on 23 months I want to Carphone to inform them I am going away that I don’t need the service anymore, they said since the contact end next month I give one monnth notice to cancel it, the manager in Currys shop re assured me all will be ok, I want away for 3 months, on my return  I got debt collector letter, I communicated with them, and ID mobile and visited the shop in person, when I could not get them to do their job properly, I decided to pay it anyway, paid the £87 to debt collectors on 17 May 2022.My credit wasn’t showing the payment then after several communication over the phone, chat, even CBA person calling them IDmobile customer service agreed to correct it, but did not happen for months, then I complained to 4 Credit score

5
Mohammed
iD Mobile Employee
11 months ago
C
Newbie
Carl NolanNewbie
asked in Ask a question.

wrong number

Not on every call or every text the number from the sim on the new phone shows. I transferred my old number.Also, I can't donate to any charities even with a £30 cap

1
Tom
iD Mobile Employee
11 months ago
S
Newbie
stcurranNewbie
asked in Ask a question.

roaming in australia

Ho much would it cost to use 30gb of data roaming in Australia Thanks 

1
andewhite
Legend
11 months ago
N
Newbie
newuser2022Newbie
asked in Ask a question.

What happens to your plan if you are not deemed a permanent UK resident?

Hello there, first time poster and potential future ID Mobile customer.I’m considering getting a contract with ID Mobile which spans 24 months - however, there is a chance my family will be permanently relocating to Spain next August, which means we no longer will be a permanent UK resident.As I understand it, after 4 months any users will be charged on a UK out of plan rate. What I’m unclear about is whether the monthly tariff remains in place, or if at that point the contract is terminated.Not looking to game the system here - we’re definitely not a certainty to move overseas next year so looking for some guidance before I sign up. Alternatively, if a sim only approach is more sensible here I’ll go with that.

5
Rui Fonseca
Newbie
11 months ago
Chloe118
Newbie
Chloe118Newbie
asked in Ask a question.

pay off contract to start a new one?

I am unable to get an upgrade until 2nd June but go on holiday before this so want to be able to get a phone sooner… Can I pay off the remainder of this current contract in order to terminate it early and then buy a new contract with you?If yes is there a way in which I can keep my number ?

1
WelshPaul
Legend
11 months ago
P
Newbie
pleasehelp20102038Newbie
asked in Ask a question.

Trapped by the Cap abroad - so I guess ID mobile is useless abroad?

I’m abroad for three weeks and have managed to go to the £25 cap. I’ve tried paying off my bill early to remove the cap, but that doesn’t work. I’ve tried increasing the cap, but the system won’t let me. I’ve looked at buying more add ons, but the add ons specifically say they won’t increase the cap and there are no international/roaming add-ons.I’m abroad for 10 more days and desperately need some data to use Uber to get around an American city with rubbish public transport. I’m really frustrated with ID Mobile’s set up on this. It seems to trap you in an impossible cycle without warning.I’m definitely moving to a new provider unless there is any way around this. 

1
Lauren
iD Mobile Employee
11 months ago
S
Newbie
SLVACNewbie
asked in Ask a question.

My phone was stolen, ID Mobile are impossible to get in contact with. How can I contact them

My phone was stolen, and I need to get into my account to declare this, change details, etc. However, I need my phone to reset my password, and it is absolutely impossible to get in contact with ID mobile. I made multiple attempts, and after waiting in a queue for a while I eventually got a “sorry we’re too busy”. This is an absolutely serious issue, and im at a complete loss on how I can get in contact with ID mobile to make them aware of the situation. 

3
Lauren
iD Mobile Employee
11 months ago
P
Newbie
PetershochNewbie
asked in Ask a question.

Direct debit keeps failing

Why does my DD keep failing, I pay off the debt, set up the direct debit again and it fails again. Same bank that Ive been using the last 18 months, it was OK before

2
Lauren
iD Mobile Employee
11 months ago
Karen Linscer
Newbie
Karen LinscerNewbie
posted in Ask a question.

upgrade

I can upgrade from today, but it won’t let me have iPhone 14. It’s only showing the 12 and 14 plus. I can get to talk to anyone 

2
Lauren
iD Mobile Employee
11 months ago
Claire Eve
Newbie
Claire EveNewbie
asked in Ask a question.

Bill increase due to payment date change

My contract is meant to be £39.99 per month, but this month’s bill (my second) was £51.83.  I can only assume that this is because I changed the payment date to the 1st of the month.  My query though is re the payment period.  My first bill was from 9th March to 8th April and was for £39.99; my second bill was from 9th April to 17th May and was for £51.83, so clearly the increase is due to the longer payment period.  So I get that.  My next bill is due on 1st June and will be back to £39.99 - can someone tell me what payment period this will be for, as I don’t want to end up having to pay for the same payment period twice?!Also, I would add that if there was a customer service number you could call to actually speak to someone over the phone, that would make things a lot easier!

4
Claire Eve
Newbie
11 months ago
K
Rookie
KarenWithoutACamperRookie
asked in Ask a question.

Are 0344 numbers included in my unlimited minutes?

As title, could anyone please tell me if calling 0344 numbers are within my unlimited minutes on my id pay monthly plan, I don't want to be running up an extra bill if they're not. Thanks in advance.

5
K
Rookie
11 months ago
Andrew Oxley
Civilian
Andrew OxleyCivilian
asked in Ask a question.

sim only change plan

I have recently changed to a sim only deal. I thought I'd selected the sim only 1 month rolling but it looks like I have selected the 24 month one. Can I change this to 1 month rolling?

4
Lauren
iD Mobile Employee
11 months ago
M
Newbie
multitudesNewbie
asked in Ask a question.

Transaction Number

I need a transaction number to keep my old number. I have found my order email from id mobile but the transaction number is missing…? 

4
Lauren
iD Mobile Employee
11 months ago
M
Newbie
mrben10Newbie
asked in Ask a question.

I've been charged out of Plan Roaming in the EU 'roam like home'.

Driven from UK to Italy today. At some point I've been charged £5 for out of Plan data. I leave data connected and have not been charged previously for similar journies in the EU. Usage is 2MB (small) and I have 94Gb data allowance remaining at the time of writing. I believe I have been incorrectly billed. Please can this be investigated? 

5
Lauren
iD Mobile Employee
11 months ago
T
Civilian
TMEW7Civilian
asked in Ask a question.

moving phone number

Please can someone check my phone number transfer. I have filled out the PAC code transfer form correctly. Thanks

6
Lauren
iD Mobile Employee
11 months ago
Nikki Barnes
Newbie
Nikki BarnesNewbie
asked in Ask a question.

check status disappeared

Hi, I've recently referred 2 people to id mobile and had their status as pending, but now the check status button has disappeared. How do I check the status on them. They have made 2 payments, but the button to check status has suddenly gone.

3
I
Newbie
11 months ago
Terms & Conditions
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