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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4782 Topics

C
Newbie
Crisg22Newbie
asked in Ask a question.

port not successful

I switched from Vodafone to ID last week.  I've received emails from both companies telling me that my port has been successful.  This is not the case as although I can make calls I am unable to receive them.  I know that I've kept my number as intended as I can see it appear correctly when I call another mobile.  I also can send messages but not receive them.  Already spent hours on the live chat with ID and also on the phone to Vodafone-both blaming one another for the problem.  

4
Tom
iD Mobile Employee
3 months ago
Lisa Herbert
Newbie
Lisa HerbertNewbie
asked in Ask a question.

call issues

Since joining ID I’m having no end of problems either on calls, making calls or other people trying to connect with me and is now wearing thin. Some are very bizarre, I’d been talking to my daughter for 4 minutes then the call says sorry the number you are trying to call is unavailable when I was actually talking to them. Another was when someone tried to call me I answered and it went to voicemail but on their end it said emergency calls only and dialled 999.  I try to ring people and when they answer they can’t hear me or it cuts off straight away. I never had these issues before I moved to ID I’m am seriously frustrated.

2
Lisa Herbert
Newbie
10 hours ago
J
Newbie
johnmackenzieNewbie
asked in Ask a question.

samsung phone upgrades paying for phone upfront

Can I buy a Samsung a 34 5g upfront through Idmobile keeping my current SIM only contract. How much would that be?

4
Kash
iD Mobile Employee
5 months ago
S
Newbie
Susan WNewbie
asked in Ask a question.

No Signal

My Doro phone is fully charged but screen just says Select network. Any ideas ?

4
Tom
iD Mobile Employee
14 days ago
Stacey Webster
Newbie
Stacey WebsterNewbie
posted in Ask a question.

Refer a friend reward

Hi, I've recieved my reward for reffering a friend but my friend hasnt had hers.Please could it be resent to them or can it be located in her account?Stacey

7
Tom
iD Mobile Employee
2 months ago
D
Newbie
DazfordNewbie
asked in Ask a question.

pac

Hello 1st time here ,second time I've waited for my number from Vodafone to switch to ID it should be dine today but still nl joy and like I said its the second time I've tried can someone pls help me thanks 😊 

12
andewhite
Legend
5 days ago
A
Newbie
Alicia199090Newbie
asked in Ask a question.

new sim contract - no signal

I received a text early yesterday to say my sim is ready to activate. I’ve moved to a cheaper sim only contract with you guys as my phone contract expired. carphone warehouse said I shouldn’t need to do anything and I should be able to carry on using my existing sim, everything should just transfer across as I was already with id network. since I received the text yesterday I have lost signal and I’ve been unable to receive or make calls. The text said it would only take 24 hours. I’ve tried turning my phone on and off multiple times but this hasn’t worked. What do I need to do? thanks, Alicia

1
Kash
iD Mobile Employee
1 year ago
Y
Newbie
YO-SJNewbie
asked in Ask a question.

Vigor 2862Vac router with USB broadband

I have a Vigor 2862Vac Router that will allow me to use a USB dongle to distribute the internet signal to my devices. I am going to use the wired connection of the router.  I don’t want to use the wifi.Does ID sell a USB dongle package that will allow this option? 

1
andewhite
Legend
1 year ago
Grant Innes
Newbie
Grant InnesNewbie
asked in Ask a question.

dude account

Change phone number on my sons phone account in my name 

4
Grant Innes
Newbie
1 year ago
podgee421
Newbie
podgee421Newbie
asked in Ask a question.

Very poor performance

I changed from giffgaff (who now I think are brilliant) to ID mobile who I now think are terrible. No network coverage most of the time in my house and the link provided to check coverage by ID shows mast works in my area, for the last FOUR weeks? The message never changes, and then, I found compatible phones…..I have an iPhone 12 which apparently is not on the list?  Please explain 1) when will this mast work be completed, 2) why was I not told my phone may not be compatible?  I am actually missing calls!I will be going back to giff gaff.Ann

6
Mohammed
iD Mobile Employee
1 year ago
Joanne Swan
Newbie
Joanne SwanNewbie
asked in Ask a question.

not renewing

My contract ends 23rd November,  I want to leave altogether.  What will happen once the 23rd comes? Will my phone be cut off? Or will it continue at same rate? 

3
Kash
iD Mobile Employee
1 year ago
H
Newbie
Hgu12rachelNewbie
asked in Ask a question.

i havent received £20 bonus refer a friend

Hi, I have not received my £20 bonus after I referred a friend.

1
Kash
iD Mobile Employee
2 years ago
Daniel Philps
Civilian
Daniel PhilpsCivilian
asked in Ask a question.

incorrect line rental charge

I'm on a £30.99 per month contract with unlimited everything but in march I was charged £48.77. looking at the bill the line rental was charged at this amount and calls and texts were all £0.00. why have I been charged extra?

1
Rory
Newbie
1 year ago
K
Newbie
KingWedgwoodNewbie
asked in Ask a question.

Sim only 12 month contract upgrade to phone contract

Good morning,I'm currently on a 12 month SIM-only contract.- What are my options for upgrading to a contract with a mobile phone?- When is the soonest I can upgrade?Thankyou in advance,Richard

2
Rory
Newbie
2 years ago
M
Civilian
motiur9786Civilian
asked in Ask a question.

i cant talk to anyone in customer services regarding getting a new contrct 4 my son.

Hi can someone from id network contact me as I need a new contract for my son? 

1
Tom
iD Mobile Employee
1 year ago
N
Newbie
Nicky WaldenNewbie
asked in Ask a question.

had my phone number changed ovwr to my old number. wen peole ring me its fine but when i ring out its off the id mobile number. ???

Had my old number switched over to my new I'd mobile number and When people ring my old number it's fine but when I dial out it's off the new I'd mobile number. Need help can not go on like this 

1
andewhite
Legend
1 year ago
A
Civilian
Andrew HarleyCivilian
asked in Ask a question.

Lost sim and phone number, live chat needs number

I am being billed and wish to cancel but with a lost number it is impossible. How do I do this please?

3
andewhite
Legend
2 years ago
Sam Wilson
Newbie
Sam WilsonNewbie
asked in Ask a question.

Trying to register but cant use phone number as phone is locked

Have tried to unlock my phone with no joy, now looking to log into my account but can receive code as I can't use the SIM Card. Can anyone help? 

2
Tom
iD Mobile Employee
1 year ago
Soph Panayi
Newbie
Soph PanayiNewbie
asked in Ask a question.

how to contacts

App and website asks you to set a 6 digit PIN yet telephone asks for a 4 digit which is useless. Live chat simply never works. I puk from EE and my contacts are getting texts from both the I'd mobile number and my ee number. Why one day are contacts getting messages from one telephone number and the week after from the other?

2
Rory
Newbie
1 year ago
Peter Clarke 444
Newbie
Peter Clarke 444Newbie
asked in Ask a question.

New account and connection problems

I have just switched to ID Mobile. I have three problemsI have been unable to register. I get to page 2 but no security code is being sent to my phone.  I have tried to send a message and it just says that it’s failed. Possibly connected with…. id coverage seems to be almost non existent here despite your coverage map saying we should be covered. On the meter the signal is showing as one small bar.Not good really? Can you help?Thank you, Peter

2
Rory
Newbie
2 years ago
S
Newbie
SarahlouiseNewbie
asked in Ask a question.

VAT

I have just upgraded to iphone 14 £43.99 a month.I have two separate contracts and viewing previous bills the total includes VAT it also states this when you sign up that monthly price includes VATMy first bill on the new contract came in at £49.57 and my next bill is £61.35. I have my usuage cap set to zero so there are no other charges! Anyone else encountered this problem? Obviously my bill is incorrect and as you cant speak to anyone i am at a loss what to do. 

3
Lauren
iD Mobile Employee
1 year ago
O
Newbie
ostrich25Newbie
asked in Ask a question.

No Network coverage in BD2

I have had the same contract  and phone for over 3 years no problem till about 2/3 weeks ago I cannot ring out as the phone message come up No Network coverage , also my texts take ages to go or receive  and people are telling me they have tried to call me on numerous occasions but it goes straight to answer machine and hangs up . I have tried the usual taking the sim card out and restarting the phone neither helps I took the phone into Curry’s where a young man tried to help but the phone worked in the shop , my husband has exactly same phone and contract and his works perfectly Help Please

7
Mohammed
iD Mobile Employee
2 years ago
C
Civilian
COTSWOLDAFCivilian
asked in Ask a question.

How can I change the amount of time unanswered calls go to voicemail?

How can I change the amount of time unanswered calls go to voicemail?

2
Tom
iD Mobile Employee
1 year ago
LucieG
Civilian
LucieGCivilian
asked in Ask a question.

How long to hear back?

Hi,I've ordered my phone 4 days ago, and I've been charged the upfront cost. However I'm still waiting to hear whether I have passed the credit checks or not. How long does it usually take? Could I get an update on my order? Thanks. 

2
Rory
Newbie
2 years ago
J
Rookie
JPE23Rookie
posted in Ask a question.

Currys Gift Card (Pixel 7) Voucher received - roll call

I received mine this morning.Have you?

2
Nikhil P
iD Mobile Employee
1 year ago
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