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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4798 Topics

Elin Robson
Newbie
Elin RobsonNewbie
asked in Ask a question.

MMS Send Failure

Why do I get a meesage Service not activated on network when trying to attach screenshots to SMS text Message even though I have a £5 spend cap set up, and MMS enabled? Can’t send MMS either via wifi calling or 4G data.

10
Tyler
iD Mobile Employee
1 year ago
O
Civilian
Owl.1867Civilian
posted in Ask a question.

details incorrect message

Can anyone help, I'm trying to switch my old number from Vodafone but keep getting details incorrect message

2
Tom
iD Mobile Employee
1 year ago
R
Newbie
RossoNewbie
asked in Ask a question.

restarting account

Closed my old account with IDM in December but just took out a new sim deal with them. Now can’t see how to restart my online account which just says I’ll be able to see my old data for 6 months from December. Anyone know how to reset my account. 

4
Tyler
iD Mobile Employee
1 year ago
Caroline Howard
Newbie
Caroline HowardNewbie
asked in Ask a question.

making a call to Europe

New to iD mobile.  Why can’t I make a call from uk to France?  Roaming is on. Help please 

2
Caroline Howard
Newbie
1 year ago
SaltyBalls
Newbie
SaltyBallsNewbie
asked in Ask a question.

buyout device part of contract

Hi, Would like a new phone halfway through my contract. I know there is early cancellation to start a new contract, but this is too expensive at this point in time. All I want to know is can I buyout the device part of my plan like other networks to then be able to start a new device plan? Hope someone can help!?

3
SaltyBalls
Newbie
1 year ago
Gareth White
Newbie
Gareth WhiteNewbie
posted in Ask a question.

porting has gone all to pot

Hi, I ported over my old number. Now I call and receive on my old number, I send and receive texts on both my old and new id number. So I receive on ported number, reply and it sends with id number (confusing recipient) but I then get reply regardless of what number they reply to

4
Tom
iD Mobile Employee
1 year ago
DJeffers
Newbie
DJeffersNewbie
asked in Ask a question.

I have lost my phone and don't know my password

I have lost my phone and do not know my password in order to login and request a new SIM. I have been unable to do this via any other method so far. If possible please can I be contacted to discuss what I can do to recover my account.

2
Mohammed
iD Mobile Employee
1 year ago
KuronekoSenpai
Newbie
KuronekoSenpaiNewbie
asked in Ask a question.

£200 bonus trade in question

Im interested in upgrading my phone and saw the google pixel 7 pro offered an extra £200 trade in when trading in my old phone.This is obviously very appealing to me but im not sure how it works or if my old phone is even eligible. I would be trading in my s20 fe which works fine but has a bit of screen burn in on the top right of the screen (battery icon etc) would this still be eligible for the £200 extra trade in credit? If so how do i get the money when i select my phone to trade in it just says the original trade in price instead of the one with the promotion going. Any advice would he helpful

2
Mohammed
iD Mobile Employee
1 year ago
S
Civilian
SophalotsCivilian
asked in Ask a question.

missing pixel buds for 7 pro pixel deal

I placed my order on the 25th of March and my phone turned up today from DPD. My email from ID mobile said the pixel ear buds would be in the bag with my phone but they aren't? Can someone confirm they are on their way?

2
Mohammed
iD Mobile Employee
1 year ago
Iain Morrison
Newbie
Iain MorrisonNewbie
asked in Ask a question.

wanted a separate data only sim

I already have a phone sim. I wanted a separate data sim for my 4g router, but it appears that my phone sim has been upgraded.How do I resolve  this?

1
Mohammed
iD Mobile Employee
1 year ago
Jen Shemwell
Newbie
Jen ShemwellNewbie
asked in Ask a question.

voicemail list - visual voicemail

I’m thinking of joining ID but want to know, can you view your voicemails on your call history on iPhone or do you have to ring the number?  Thanks in advance 

2
Mohammed
iD Mobile Employee
1 year ago
J
Newbie
jrheath007Newbie
asked in Ask a question.

Apple Services Free for 3 Months Promotion - What is the code?

I received an email from ID Mobile say I was entitled to 3 months free Apple products but when I went to activate this it says I need a PIN.  Does anyone know the PIN or how I get this PIN as I the chatbot has no clue what I am asking and the staff member I was put through to, well they just could not help.

8
J
Newbie
1 year ago
Leanne Evans
Civilian
Leanne EvansCivilian
asked in Ask a question.

Prices have gone too high

I have had this contract which I believe was miss sold and given incorrect information several times therefore inciting charges and the price has now gone up so much and to leave has gone up massively with there is no one to talk to and within the 30 days of being informed of the price hike I want to cancel free of charge  as within my rights to do so.

8
WelshPaul
Legend
1 year ago
Dipak Joshi
Civilian
Dipak JoshiCivilian
asked in Ask a question.

International Student

Hi, As an international student I have been here since 6 months and I don’t have 3 years address history in  this case can I get a new phone in pay monthly contract? 

2
Kash
iD Mobile Employee
1 year ago
M
Newbie
Mark RobinsonNewbie
asked in Ask a question.

Texting each other whilst both in India.

My wife and I are travelling to India in early April.  We are both ID users. The international roaming info refers to 60p for sending a text to India, or from India to elsewhere.  If we text each other IN India will it still cost 60p?

2
M
Newbie
1 year ago
Helena P
Newbie
Helena PNewbie
asked in Ask a question.

why isn't my data working

I'm in Colombia and have uk sim. I've bought extra data and have avoided roaming but my charges have shot up by £34 in 2 days. Why isn't the extra data I bought covering this?

4
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
AbhirayNewbie
asked in Ask a question.

roaming pack for Montenegro

Hi, I am going to Montenegro for a week. It is not covered by EU inclusive roaming. Roaming charges are pretty heavy. Is there a daily cap plan for roaming I can buy. thanks

1
Kash
iD Mobile Employee
1 year ago
F
Newbie
FieldfareNewbie
asked in Ask a question.

Can't make an audible call

Since the 19th March I have been unable to make calls to anyone. The signal just keeps breaking up and no-one can hear a word I say. Data also drops every few seconds so I can’t use apps to make calls either. Wifi calls are also out of the question because my broadband is supplied by the 3network too My area is DN12 2BB

1
Kash
iD Mobile Employee
1 year ago
K
Newbie
Kazcross1Newbie
asked in Ask a question.

bill

My bill isnt due untill the 27th april ,yet iv had a message this morning saying paying will be due in 3 days? 

1
Kash
iD Mobile Employee
1 year ago
Phill D
Newbie
Phill DNewbie
posted in Ask a question.

No Data - between Bristol and Bath

I've had no data for the last 24 hours, I can't see anywhere on ID Mobile to check what's going on. Sometimes it comes back for a few moments  On the Three Network Status page it says they're working in the area but nothing more. Where can I see what's going on and when I'm likely to be able to use data again?  

3
Mohammed
iD Mobile Employee
1 year ago
Nicola Hadfield
Newbie
Nicola HadfieldNewbie
asked in Ask a question.

cancellation of contract

I would like to cancel my contract please. I am within the 14 day cooling off period thanks 

2
Kash
iD Mobile Employee
1 year ago
Blondeshavefun
Newbie
BlondeshavefunNewbie
asked in Ask a question.

Calls and texts to Australia

I have never been able to text my brother in Australia. He texts me and then I reply but it doesn’t go. I have to then send him a text with my husbands payg phone. I have unlimited calls and texts. Why cant I text him. I have also tried phoning him and I can’t do that either. 

2
Kash
iD Mobile Employee
1 year ago
Maria A Slater
Newbie
Maria A SlaterNewbie
asked in Ask a question.

no free gift received

HiI changed my contract to I’d mobile through carphone warehouse shop I received my phone but ear buds did not arrive, how do I get them?

5
Mohammed
iD Mobile Employee
8 months ago
Themaestro023
Newbie
Themaestro023Newbie
asked in Ask a question.

How can I turn off warning texts about using short codes?

I've set my spending limit per month just so I can enter competitions that use short codes and am obviously aware that it is the entrance fee (£2) plus a standard text cost. But, everytime I do this I get a warning text from iD stating the obvious. How can I turn off these annoying messages? 

6
Tom
iD Mobile Employee
1 year ago
T11RMH
Newbie
T11RMHNewbie
asked in Ask a question.

Online Account Cancelled - Old Contract

Hello. I have an account where the contract has expired more than 6 months ago. My online account has been closed because of this and trying to register again I get the message saying that the number is not an ID number. So how do i deal with this old contract when all of the online options are now gone because my online account has been cancelled as it's an old contract? Direct debit is still coming out every month....

3
Tom
iD Mobile Employee
11 months ago
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