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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4802 Topics

Blondeshavefun
Newbie
BlondeshavefunNewbie
asked in Ask a question.

Calls and texts to Australia

I have never been able to text my brother in Australia. He texts me and then I reply but it doesn’t go. I have to then send him a text with my husbands payg phone. I have unlimited calls and texts. Why cant I text him. I have also tried phoning him and I can’t do that either. 

2
Kash
iD Mobile Employee
1 year ago
Maria A Slater
Newbie
Maria A SlaterNewbie
asked in Ask a question.

no free gift received

HiI changed my contract to I’d mobile through carphone warehouse shop I received my phone but ear buds did not arrive, how do I get them?

5
Mohammed
iD Mobile Employee
8 months ago
Themaestro023
Newbie
Themaestro023Newbie
asked in Ask a question.

How can I turn off warning texts about using short codes?

I've set my spending limit per month just so I can enter competitions that use short codes and am obviously aware that it is the entrance fee (£2) plus a standard text cost. But, everytime I do this I get a warning text from iD stating the obvious. How can I turn off these annoying messages? 

6
Tom
iD Mobile Employee
1 year ago
T11RMH
Newbie
T11RMHNewbie
asked in Ask a question.

Online Account Cancelled - Old Contract

Hello. I have an account where the contract has expired more than 6 months ago. My online account has been closed because of this and trying to register again I get the message saying that the number is not an ID number. So how do i deal with this old contract when all of the online options are now gone because my online account has been cancelled as it's an old contract? Direct debit is still coming out every month....

3
Tom
iD Mobile Employee
11 months ago
F
Newbie
FluxtorNewbie
posted in Ask a question.

Ridiculous Purchase Policy

I must confess my early impressions are not good. I have spent most of the day trying to order 2 new phones only 2 have the second order declined due to a ridiculous ID Mobile policy. Apparently you can’t order more than 1 phone within a 2 month period. I’ve always handled myself and my wifes mobile phone contracts and have been with competitor network for years.  I decided to go with ID Mobile due to a very good offer with the Google Pixel 7 currently and an enhanced trade in promotion. It’s taken most of the day do get the correct deals and phones we wanted and make sure the offers were all good only to get the second order declined after the first one had completed. The fact I even had to order the phones separately was annoying in the first instance now I’ve only got 1 phone coming and not 2.To say I was disappointed was an understatement! Lets see how this plays out!

9
Kash
iD Mobile Employee
1 year ago
Peter Darby
Newbie
Peter DarbyNewbie
asked in Ask a question.

data

I need you to phone me on REMOVED

3
Mohammed
iD Mobile Employee
1 year ago
M
Newbie
Michael MckennaNewbie
asked in Ask a question.

billing

I have no phone or phone number or account, but I am still getting charged for it and I want to cancel it but unable to get in touch. What should I do?

2
Kash
iD Mobile Employee
1 year ago
R
Newbie
Riona 23Newbie
asked in Ask a question.

Sim is not working

I've just changed my plan and my sim card isn't working I've tried all the methods to retrieve it. Please help 

1
Tom
iD Mobile Employee
1 year ago
Rose Szarowicz
Newbie
Rose SzarowiczNewbie
asked in Ask a question.

Why can i not make international calls?

Hello,I have read your website, enabled international roaming in my account, and checked the band 1 destinations.I am on holiday in Poland and am trying to call the UK, I've changed the number to start with 0044 and nothing is happening, no dial tone or ringing sound, just a strange echo and no noise.  But I can call mobiles in UK and my parents house. It's just this one number. Maybe they are closed, I'll call again later.  I also couldn't call Poland yesterday from UK, it wouldn't work.  Also my data stopped working when I arrived here so I have no internet unless I get on the WiFi.  Why is this if you offer roam like at home and use of minutes and data when abroad within band 1 countries and Poland is one of them?  ThanksRose 

2
Mohammed
iD Mobile Employee
1 year ago
Stefan Stefanov
Newbie
Stefan StefanovNewbie
asked in Ask a question.

Live chat

I can't open live chat 

1
Tom
iD Mobile Employee
1 year ago
T
Newbie
TiganLodgeNewbie
asked in Ask a question.

dialed an incoorect number

Can someone please help me? My phone today isn’t receiving phone calls, when people try and call it says ‘you have dialled an incorrect number’ and the phone then cuts out

4
Mohammed
iD Mobile Employee
11 months ago
J
Civilian
JustshelCivilian
asked in Ask a question.

New account - No network

I’ve just switched to ID mobile, my old number should have been switched over yesterday, but i still have no network and cannot make or receive calls. Please help! 

4
Tom
iD Mobile Employee
1 year ago
J
Civilian
JustshelCivilian
asked in Ask a question.

new account - no nwtwork

I’ve just switched to ID mobile, my number should have been transferred over yesterday, but I have no network and cannot receive calls? Please help!

1
Tom
iD Mobile Employee
1 year ago
Melissa Wright
Newbie
Melissa WrightNewbie
asked in Ask a question.

bill date.

Hi I’m new here, first month. Well half month I got the phone 5th march and just paid my first bill today. Does that mean my bill date is the 22nd of each month? I was on Tesco before ID and they would message me and I can’t seem to find where it tells me payment date on the app. thankyou 

1
andewhite
Legend
1 year ago
R
Newbie
Rhysd642Newbie
asked in Ask a question.

upgrade

I've recently upgraded and had new handset again but this time I was unable tk keep my own number I had Iver my last few contracts also I had to create a new account with app..but the main reason I need advice is because I've had my new contract but my old one is still active and I'm being billed it should of ended and my account passed over why is this happening 

7
Kash
iD Mobile Employee
1 year ago
Arun Sutharshan
Civilian
Arun SutharshanCivilian
asked in Ask a question.

Monthly payment increased in mid contract.

Hi there,My monthly payment increased by 17.7% in mid contract.There are no options or advice is available, unable to downgrade or switch to a cheaper package but to pay more. Early exit fee does not a reasonable option. Ofcom is looking into this currently and not all the mobile network providers are behaving the same but IDmobile (on Three).Can IDMobile provide copy of the agreement or contract that I 'agreed'?ThanksArun 

4
Kash
iD Mobile Employee
11 months ago
S
Newbie
ShinkouNewbie
asked in Ask a question.

phone upgrade arrived but box and seal were open and no upgrade gift

Phone upgrade arrived but the phone box was already open, how the phone didn't fall out or get damaged I will never know, also the gift that I was meant to get with it was not delivered. Scared to use new phone in case of tampering etc

1
Tom
iD Mobile Employee
1 year ago
R
Newbie
r4wNewbie
asked in Ask a question.

Cap and roaming on a cruise

Hi, is roaming at sea subject to the general cap set to the account? My cap is normally set to to 0 to prevent unwanted charges, but i am not sure if that applies to roaming at sea. Thank you.

1
andewhite
Legend
1 year ago
S
Newbie
shawnfaleiroNewbie
asked in Ask a question.

I don't want to pay extra on my bill

I don't want to pay extra on my bill, increase my bill from 30 to 35

1
Tom
iD Mobile Employee
1 year ago
A
Newbie
AFFAoutreachNewbie
asked in Ask a question.

Using sim for Mobile Wifi not a phone

As I am using the sim for a mobile wifi not a mobile phone I am unable to download the app and get in to my account.If there another way to access my account?

1
Tom
iD Mobile Employee
1 year ago
LiamWabbit
Newbie
LiamWabbitNewbie
posted in Ask a question.

Leaving ID

How do I get in contact with ID about he extreme increase in my bills Also my brother is with ID and 2 months into his new contract they have increased his bills by about 11%I don’t want to sound funny but 2 months into a contract, when price is a key thing in choosing a contract is out of order. They get in contact with me or at end of contract we are both leaving ID! We have both been with ID for over a decade

1
Tom
iD Mobile Employee
1 year ago
Pedro Ferreira Duarte
Newbie
Pedro Ferreira DuarteNewbie
asked in Ask a question.

Cancel Contract during 14 day cooling off period

Switched to iD mobile a few days ago.Poor coverage, no 5G or WiFi calling.Did not have these issues with previous SIM and same phone.Therefore, as I'm within the 14 day colling off period, I would like to cancel the 12 month contract with immediate effect.And PAC to transfer number.How to proceed?Kind regardsPedro

2
Tom
iD Mobile Employee
1 year ago
Helen Leighton
Newbie
Helen LeightonNewbie
asked in Ask a question.

What's my new iD Mobile number?

I have just took out a new contact and I am trying to complete the document to keep my current number. I need the telephone number of my ID contact before I can do this. I have checked every email and contract and no where has the number on. I have my PAC code but your not making it easy.

2
Tom
iD Mobile Employee
1 year ago
G
Newbie
gbert84Newbie
asked in Ask a question.

RPI increase - if i change plan now, will it still apply?

Hello, I've read a few bits on the website about the upcoming RPI increase, which this year is obviously pretty hefty. Through the ID Mobile app, I see that I can upgrade my plan for an additional amount per month that would work out significantly less than my current plan + RPI increase. From what I can gather, it would appear that if I do this (change plan after 1st Feb '23) then the RPI increase would not apply - is anyone able to confirm that this is the case please?Cheers!  

6
Tom
iD Mobile Employee
1 year ago
Darin McLean
Rookie
Darin McLeanRookie
asked in Ask a question.

Single fee to extend UK allowances to USA roaming

Hi, does ID Mobile have any plans in the near future to introduce a single charge, either as a daily, weekly, or periodic fixed rate that will allow one’s UK allowances (up to a reasonable amount) to apply to using the phone in the USA?  This is something that 3 used to offer for free in the past, and most other mobile providers offer it at a fixed price.  This would avoid being charged every time a call is made either on the ID phone from USA to the UK, or vice-versa.  Typical costs for this tend to be anywhere from £3 to £5 per day, or lower on a daily basis if purchasing a multi-day package.  I need to go the the USA but am getting worried about the cost of keeping in touch with people back home in the UK.  I won’t have any wifi or data networks to piggyback on for calling while in there.  Many thanks.

23
Mohammed
iD Mobile Employee
11 months ago
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