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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4755 Topics

J
Newbie
Jane LaslettNewbie
asked in Ask a question.

transfer number to my son

I’ve had a contract for a few years for my son - can I transfer the number over to him so that he can start his own contract but keep the number he’s had?

2
Kash
iD Mobile Employee
1 year ago
Luke Butcher
Newbie
Luke ButcherNewbie
posted in Ask a question.

I’ve transferred my number over to iD, but the wrong number is showing when I text

Hello, I transferred my number but when I text it shows.from.tje wrong number. I have seen other posts about this and checked the settings but on my Google and Samsung account the correct number is showing.It seems strange that it's fine when making phone calls but not texts. Any help would be greatly appreciated 

4
Tom
iD Mobile Employee
8 months ago
S
Newbie
singh1989Newbie
asked in Ask a question.

[Fraud] account has been opened on my name

Hi,Today i have opened an account in clearscore to check out credit ratings but I’m seeing default account has been opened on my name a year before. I never applied anything from ID mobiles.The address it’s showing for account opened, i never lived over there.I need to close asap not to affect my credit score.can someone  please help me on this?

11
Mohammed
iD Mobile Employee
11 months ago
Steve Stevenson
Civilian
Steve StevensonCivilian
asked in Ask a question.

How do I order a new sim?

Hi, how do I order a new sim card please?Steve 

8
Tom
iD Mobile Employee
9 months ago
R
Newbie
rash.m2kNewbie
asked in Ask a question.

Wifi calling not working on s20 plus 5g

It was working fine a few days ago, but not anymore. The only thing that I’ve done differently is to use a VPN to connect to turkey and other countries via a hotspot tunnel all traffic through that VPN for the hotspot. Not all the time of course. Could someone please check why it’s not being enabled?

2
Mohammed
iD Mobile Employee
1 year ago
Tom Larthe
Civilian
Tom LartheCivilian
asked in Ask a question.

Cannot login to change Direct Debit

I cannot remember my password for my account and when entering the mobile number, name and year of birth, I am repeatedly being told the credentials are wrong and to try again.  I can’t change the password, nor can I reset the account or log in. Is there a way a member of staff can reset my password on the account? I’m not sure I’ve ever logged into the ID account website before and picked this mobile up in 2018 for my business. 

1
Kash
iD Mobile Employee
1 year ago
D
Civilian
DustieCivilian
asked in Ask a question.

How can I stop this person from leaving me abusive voicemails?!

I have blocked this number on my phone and on WhatsApp and all social media. I have an iPhone 13. HOWEVER because I’m with ID mobile they are able to leave me countless abusive voicemails on a daily basis. I am forced to listen to and delete these voicemails so I can listen to my other voicemails.  I’ve contacted live chat and they were unable to help me. What else can I do? Go to the police? How can I stop this person from leaving voicemails on my phone? 

9
Kash
iD Mobile Employee
8 months ago
Izzy Jones
Newbie
Izzy JonesNewbie
asked in Ask a question.

discount code

My discount code that's been emailed to me will not work at checkout?

4
Izzy Jones
Newbie
1 year ago
M
Civilian
MothflyerCivilian
asked in Ask a question.

Carrier settings lost after iphone update

My sons iPhone 7 had an update recently and for some reason there were no carrier settings sent.  I’ve tried everything, Apple Store (said it was a network provider issue) multiple resets, new SIM card and still nothing!  End result, he cannot use the phone to make or receive calls.  Is there any way to get the carrier settings sent to the phone?

32
Kash
iD Mobile Employee
1 year ago
Liz J-B
Newbie
Liz J-BNewbie
asked in Ask a question.

PAC code doesnt work - but its correct!

Switching my mum over to ID, already moved my dad with no issues.  Just gone on ID with all the info - PAC code etc - and it says the info/PAC is incorrect.  I have triple checked all the info and its all correct.  Even got the PAC reissued.  Still wont accept it.  What do we do now?

3
Mohammed
iD Mobile Employee
11 months ago
Mike Bogod
Newbie
Mike BogodNewbie
asked in Ask a question.

what is cheapest way to use roaming on a cruise in ASIA

I am going for a two week cruise in Thailand and Indonesia and would like to contact home, I have unlimited roaming in the EU, but understand that this cannot be used in Asia, what is the best / cheapest way to do this

1
Kash
iD Mobile Employee
1 year ago
Gary Fox
Newbie
Gary FoxNewbie
asked in Ask a question.

Refer a friend

Is the refer a friend still available 

1
Kash
iD Mobile Employee
1 year ago
Toni Savage
Newbie
Toni SavageNewbie
asked in Ask a question.

adding second phone

Can I add Another phone to my existing account

2
Kash
iD Mobile Employee
1 year ago
C
Newbie
CW102Newbie
asked in Ask a question.

Services does not allow access to this number

I can receive calls but can not make any calls. I get the following message “service does not allow access to this number” even if I try and dial 7777 I get the same message…I’ve got full coverage/signal.I’ve rebooted my iPhone.I’ve also factory reset the iPhone.I took the sim out and put it into another iPhone device and it come up with the same error message. I replaced the sim card and activated it but it still has the same issue. I cannot make any calls!!Any ideas 

4
C
Newbie
1 year ago
Dave Wilkinson
Newbie
Dave WilkinsonNewbie
asked in Ask a question.

refused upgrade

have been with id 4 years on a pay monthly contract always pay direct debit so never missed a payment  never had an upgrade either  so time to do so  as current phone is slowing down went through all proceeders orderd new phone and contract got confirmation e mail for order   then 4 hours later another e mail with this message    We’re sorry but we’ve had to cancel your order (125643884) as it didn’t pass our internal security checks.Internal checks are carried out for the safety of our customers and we apologise for any inconvenience caused. Regards,The iD Team

13
Kash
iD Mobile Employee
11 months ago
David H
Newbie
David HNewbie
posted in Ask a question.

new contract sim failure

Help. Have new sim only sim card. No telephone number anywhere. Does not work. I'm already with I'd so I know my phone's fine and network is fine. Help, tried airplane mode etc tips. Does not work.

8
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
Sahira AhmedNewbie
asked in Ask a question.

pac transfer issue

I submitted my PAC code and was advised it would be done but nothing and I am without network. Please can you advise when this will take place.  

3
Kash
iD Mobile Employee
5 months ago
L
Civilian
Liamg12Civilian
asked in Ask a question.

order processing - how do I track this?

Hi I’ve just put through a order and it says it’s now being processed. Does that mean I’ve passed the credit check as I’m a little confused 

2
Mohammed
iD Mobile Employee
1 year ago
L
Newbie
Liam BurkinshawNewbie
asked in Ask a question.

My messages won’t work after changing to ID

I have recently swapped to ID and my messages won’t send correctly, I see this issue has been spoken about for over 2 years now and I see there is a work around. However this settle for a workaround is not good enough.I say it’s not good enough as the workaround doesn’t even work in my case. I have turned off iMessage (which I shouldn’t have to) to send messages.  This is the exact issue I’m having:I send a message, the message goes through, however I get a Green bar as to say it still sending, in this time I cannot send any more messages and then get a “cannot be delivered” notification after every message I send. Along with this messages can take up to 10-15 minutes to send!Any help would be appreciated as I’m considering dropping ID after only experiencing the services for a day, which I ideally don’t want to have to do 

13
Mohammed
iD Mobile Employee
1 year ago
Clahan
Newbie
ClahanNewbie
posted in Ask a question.

upgrade 2nd phone

Hi       I have a contract for my son in my name i need to check when i can upgrade his phone is not showing on my account

1
Tom
iD Mobile Employee
1 year ago
S
Newbie
SeanWKNewbie
asked in Ask a question.

After more than 2 week SIM still not arrived

I’ve not been sent any dispatch or tracking information.I cannot get into ‘My iD Account’ and can’t reset my password.I don’t know my ‘new’ phone number!  

7
Kash
iD Mobile Employee
1 year ago
Janice Hall
Civilian
Janice HallCivilian
asked in Ask a question.

new sim

I have just upgraded to a new tariff and was sent a new SIM card. This has a new number and I want to keep my old ID number. I have tried live chat but it could not help. When I tried activating new sim it says already activated. Please help to keep old number 

2
Tom
iD Mobile Employee
1 year ago
J
Newbie
Justin2304.Newbie
asked in Ask a question.

How do I add a second contract to my account

I previously bought a sim only contract for my son and set this up under my name for him as he is under 16. My own contract has finished with another provider and now taken out a new sim only contract for me. How do I now set both up together under one account so I can see both? Thanks, Justin

3
andewhite
Legend
1 year ago
S
Newbie
stevelutherNewbie
asked in Ask a question.

Unable to register on mobile app as iD mobile number not recognised

I am unable to register on the iD mobile app, with an error message coming up “Your ID Mobile number was not recognised. Please enter your active iD Mobile phone number.” My old number has been ported across from my old network to my new iD Mobile SIM and is operational, but the app is not recognising my number.I have tried entering my initial iD Mobile number prior to the porting across of my old number and the app does recognise this, but the next step is that a security code is sent to this number, but I do not receive this code and cannot proceed with the registration process.How do I resolve this issue?

3
Mohammed
iD Mobile Employee
1 year ago
Sean McKay
Rookie
Sean McKayRookie
asked in Ask a question.

Currys gift card Not Received *ID MOBILE PLEASE HELP*

Hi I placed two ordered for a Google Pixel 7 on the 29th of Jan. Both of which stated I would received a £100 gift card.I have attached a screenshot of the order confirming the gift card confirmation to avoid any confusion.I look forward to a quick response on this. 

9
Sean McKay
Rookie
1 year ago
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