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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4783 Topics

H
Civilian
Helen IsaacCivilian
asked in Ask a question.

holiday to cuba

Can I use my phone in Cuba , what are the charges and can I use what’s app please

2
Kash
iD Mobile Employee
3 months ago
S
Civilian
Samuel_BoydCivilian
asked in Ask a question.

Two ID mobile contracts help switching number

Basically I ordered an Xiaomi 13t on id mobile from car phone warehouse, I received no order confirmation and waited two weeks, I rang car phone warehouse to check if my order had gone through they told me they had received no order from me.I then ordered a pixel 7a on id mobile as the 13t was no longer in stock only to receive an email three days later to say my Xiaomi 13t was on the way! I've contacted car phone warehouse to return the Pixel, that was fine, the problem is I requested to change my old number to the pixel 7a, it has transferred onto the 7a sim contract. How do I now transfer my old number onto the Xiaomi 13t id sim contract? I tried requesting a PAC code to be told I will be charged the full price of the pixel 7a that I am returning.  

2
Tom
iD Mobile Employee
3 months ago
Nicola Holdaway
Newbie
Nicola HoldawayNewbie
asked in Ask a question.

refer a friend link - where is the link that works.

Where is the link that actually works?  Friend signed up, but can’t get the voucher as no working link. Has anyone ever managed it? Or is it a scam, or made so difficult that you can’t actually claim it?   wasted so much time trying to sort this out 

2
Tom
iD Mobile Employee
3 months ago
Thomas James Longhurst
Newbie
Thomas James LonghurstNewbie
asked in Ask a question.

I need to ask about Pro Rated Line Rental

I upgraded my phone deal on Jan 5thAn I have pro rated line rental till 10th feb. I have been charged my old month billThen it also says on app so far pro rated line rental and a amount that's more then the new deal I should be paying.Will the pro rated line rental amount increase? And if so will it be a lot more?   

2
Tom
iD Mobile Employee
3 months ago
Emma Smith
Newbie
Emma SmithNewbie
asked in Ask a question.

leaving ID mobile- when should i cancel

Hi, my monthly contract has just ended today on the 10th and I wish to cancel my account. My pay period is on the 1st of the month. Am I correct that my line would be immediately disconnected if I cancelled today? I would like to wait until the end of my payment period- but will there be any additional charges to cancel then?  thanks for any help. 

2
Tom
iD Mobile Employee
3 months ago
S
Newbie
smt
posted in Ask a question.

weak network

Good afternoon. I've been struggling all week to make phone calls from my mobile. Difficult to connect and when I do the other person says I'm constantly breaking up. I've checked coverage online and it says it good. I've turned phone off/on. Any tips to improve please?

2
Tom
iD Mobile Employee
3 months ago
A
Newbie
AyhamNewbie
posted in Ask a question.

General query

Hello,I'm considering switching to IDmobile, and I have two questions:1- Is it possible to receive a free SIM card to assess the signal quality and internet speed?2- Do I need to establish a contract or choose a plan before making the switch, or can I switch first and then select the plan that suits my needs as I can see I need a Transaction Number to do the switch that I’m not sure what do you mean about it?Thanks,Ayham

2
Tom
iD Mobile Employee
3 months ago
C
Civilian
Chelsey JonesCivilian
posted in Ask a question.

phone signal

My phone signal has been down for 3 days.

2
Tom
iD Mobile Employee
3 months ago
M
Newbie
MariannaNewbie
asked in Ask a question.

How can I call Hungary?

How can I call Hungary????????????????

2
Tom
iD Mobile Employee
3 months ago
S
Newbie
Sandy 2014Newbie
posted in Ask a question.

refund

I paid for the phone today by card and ID charged my account twice. I want a refund

2
Tom
iD Mobile Employee
3 months ago
Chris Gallagher
Newbie
Chris GallagherNewbie
asked in Ask a question.

Handset return not processed by ID Warehouse

I returned my handset upgrade within the cool off period, just before christmas on 21st December. Royal mail delivered my parcel and it was signed for. Since then I have had no refund or contact from ID Mobile. Speaking to the Live chat agents all they have been able to do is send an email to the warehouse to check for my return. I have asked live chat 3 times from the 3rd January and they always give the same response and tell me they need 24 hours to follow up. 

2
Tom
iD Mobile Employee
3 months ago
Amelie Lache
Civilian
Amelie LacheCivilian
asked in Ask a question.

final bill

Why am i being charged a final bill even though I never used the phone and not even turned it on and set it up?. I returned the phone after 1 day of receiving.

2
Tom
iD Mobile Employee
3 months ago
bxbbicxirnsx1
Newbie
bxbbicxirnsx1Newbie
asked in Ask a question.

can i trade in my phone for a new one when i havent paid it off yet ?

i've had this phone since october and already wanting to upgrade, so i have to wait the 24 months before upgrading or can i upgrade now ? 

2
Kash
iD Mobile Employee
3 months ago
K
Civilian
Kester BroadhurstCivilian
asked in Ask a question.

I cannot use my sim card

I have just joined iD and have had the worst time so far. Firstly, my SIM card was delayed by two weeks and now that I've got it, it doesn't work. I gave iD my PAC code on Sunday and booked the switch on Monday to keep my old number. Now neither SIM card is able to connect to a network so I cannot register for an account. I am completely locked out and am no longer able to use my phone. How do I get around this? The chat bot just keeps sending me in circles.

2
Tom
iD Mobile Employee
3 months ago
blairdurno
Newbie
blairdurnoNewbie
posted in Ask a question.

Happy New Year

Wishing everyone a Happy New Year.

2
Nikhil P
iD Mobile Employee
3 months ago
Simon Motin
Civilian
Simon MotinCivilian
asked in Ask a question.

Service does not allow access to this number

I keep getting cut off from calls after a couple of minutes saying the service does not have access to this number - they are all numbers I have used before and should have no problem - this is not acceptable for my service and if it is not resolved quickly I want to cancel my contract early and get a service that works 

2
Tom
iD Mobile Employee
3 months ago
C
Newbie
ChriswaiteNewbie
asked in Ask a question.

premium number

Hi im trying to text a premium number and its not allowing me iv spoken on live chat an they said they had sorted it and i can text premium numbers within an hour but its still not working iv tried 3 times now and been charged 15p each time this isnt right surely?

2
Lauren
iD Mobile Employee
3 months ago
A
Newbie
anssaleem10Newbie
asked in Ask a question.

International call

I have increased my cap limit to 10£, but still I cant’ make any international calls to European country, still it is saying increase the cap limit. how can I make international calls.

2
Lauren
iD Mobile Employee
3 months ago
Abigail Mellard-Sibley
Newbie
Abigail Mellard-SibleyNewbie
posted in Ask a question.

my order has been cancelled why???

Hi, can you help please. I’ve just found an email in my junk box from Monday saying my order has been cancelled. I have been waiting for the sim to arrive and I am not happy! 

2
Kash
iD Mobile Employee
3 months ago
Inderjit Singh
Newbie
Inderjit SinghNewbie
posted in Ask a question.

Very Bad servicce

Hi,Hope you are doing great!Name:-  [REDACTED]Account Number :- [REDACTED] I took the phone on installment from ID. This contract was for 24 months. my contract start 5 OCT 2021 and my contract ends on 14 OCT 2023.But even after it ended, my money was constantly deducted, And for this month too, they have sent me a bill which is £48.I do not understand what is happening. I closed all these plan changes last month, I also have a reference number this complaint number [REDACTED] .Now my plan is only £10, But still cutting £48.I have lost £200 so far while my contract is end. Please refund my money after end my contract!Regards,Prabh

2
Lauren
iD Mobile Employee
3 months ago
M
Newbie
Michelle246Newbie
asked in Ask a question.

travel to turkey and spending cap

Hi I'm due to trave to turkey on Monday and I am expecting a very important call. I know I will get charged and I don't mind this but my cap is set to £50 and it will take more than this. Is there any way to remove the cap completely or anything I can do in this situation to make sure I can receive the call?

2
Kash
iD Mobile Employee
3 months ago
B
Newbie
BrunkelaNewbie
asked in Ask a question.

Coverage

It hs been a month that i have changed company but today the SIM card it’s not working 

2
Kash
iD Mobile Employee
3 months ago
R
Civilian
RabsCivilian
asked in Ask a question.

new SIM arrived and it says SIM is not provisioned

Hi - have an apple iPhone 13 Pro Max and recently ordered a sim only package from ID mobile. New SIM card has arrived but it does not work.  Have tried automatically setting network to ID. Have even driven around trying different areas turning flight mode on and off to get it to look for network. Still does not work. Phone is unlocked. 

2
Kash
iD Mobile Employee
3 months ago
Jacquiej90
Newbie
Jacquiej90Newbie
asked in Ask a question.

samsung s22 esim thailand

Will my phone support an esim in Thailand please

2
Tom
iD Mobile Employee
3 months ago
M
Civilian
MobileMacCivilian
asked in Ask a question.

text messages not sending

I have recently signed up to id mobile with a iphone 15 but I can’t send text messages, they show as “not delivered”. Imessages work fine,I tried turning off imessages but texts still are not sent and “send as an SMS when imessage not available” is on.Why is this problem happening? Help please

2
Kash
iD Mobile Employee
3 months ago
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