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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4714 Topics

J
Newbie
JulesEatwellNewbie
asked in Ask a question.

Are your sims compatible with ReoLink security cameras?

Hello,  I’ve just purchased the Reolink Go PT Plus security camera, and need to buy a Nano Sim card that supports ‘WCDMA & FDD LTE’. Would your SIM cards work please? Thanks,  Juliette

1
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
AS1966Newbie
asked in Ask a question.

Identity fraud and royal mail disruption

Last month, someone committed Identity fraud and set up two phone contract (one with Tesco's and one with ID mobile & Currys). I reported the fraud to tesco mobile who where able to resolve the issue and Currys in-store (ID mobile sister company) and was under the impression that both Currys and ID mobile would investigate the fraud further. I today received a final demand notice from ID mobile which arrived a week later than the posted date and received.There is no way to email ID mobile directly so can we resolve this issue through the community Action fraud number;NFRC230105598353

2
Mohammed
iD Mobile Employee
1 year ago
Sam Purches
Newbie
Sam PurchesNewbie
asked in Ask a question.

£100 Voucher not received.

Hi I haven't received my voucher and it's now past the 29th as previously advised to wait till.    

7
andewhite
Legend
1 year ago
Laney46
Newbie
Laney46Newbie
asked in Ask a question.

how crap are ID

Probably the worst network as far as getting customer service, their talk bot is rubbish and when you eventually get to the chat line they cannot do simple things.Stuck in a 12 month contract, cant wait for it to end, what a shambles of a company, i would be embarrassed to admit to anyone that i worked for them. Feel sorry for their employees, having to operate such a crap system. 

5
Laney46
Newbie
1 year ago
T
Rookie
TippersRookie
asked in Ask a question.

Where are the Currys £100 Gift Card

Hi ID Mobile,I have seen many threads regarding this. I am also one of many who have made a qualifying purchase of Google Pixel 7 phone and complied with the terms and conditions. I have also surpassed the 30 day post qualifing periodPlease can you confirm the following.1) My quilfied purchase 2) What specific date I will be receiving my Gift Card.I am currently engaged with legal advice, regarding "breach of contract" who have asked me to clarify the above to points.Kind Regards Ryan  

6
Tom
iD Mobile Employee
1 year ago
Jamiecannotlogin
Civilian
JamiecannotloginCivilian
asked in Ask a question.

Cannot register- stuck in an impossible loop

Insterted the SIM and downloaded the app, tried to register and get a ‘oops the details you entered are incorrect’ try to reset with forgot usernam password and get a ‘something wasnt quite right’ message and can do nothing else Very annoying, I know when i was born, I know my name. Any help greatfully received

3
Mohammed
iD Mobile Employee
1 year ago
T
Newbie
TiffanyjayneNewbie
asked in Ask a question.

£150 bonus payment not received for trade in on S22 Ultra

I purchased the S22 ultra back in November where there was an offer of £150 extra on top of trade in value.I have received the £5 for my trade in device, but still havent received the £150. All my emails are being ignored I only purchased the mobile through ID mobile on a contract for the £150 bonus payment on my trade in deviceSeen as my emails are being ignored and live chat arent very helpful, what can I try next? (As I will not be dropping this issue)It also seems Im not the only one who has had this issue, seems ID mobile need a better way of honoring this deal (SEEN AS ITS STILL SHOWING AS AN OFFER WHEN YOU TAKE OUT A CONTRACT ON THE S22 ULTRA)

3
Mohammed
iD Mobile Employee
1 year ago
Daniel Provis
Newbie
Daniel ProvisNewbie
asked in Ask a question.

Pixel 4a (5G) Turn off 5g

Hi Everyone,I am hoping someone here will be able to help me. I have a Pixel 4a (5G). Wherever it connects to a 5g network I have issues with making phone calls and network drop out. I wanted to turn off the 5g part and stick with 4g which seems to work seamlessly.I have googled how to turn of the 5g but all of the guides show options in the menu that I cannot see. It seems as though ID have hidden some of the options.Any help will be gratefully received.All the bestDaniel 

8
Mohammed
iD Mobile Employee
1 year ago
F
Newbie
fred bloggsNewbie
asked in Ask a question.

Ludicrously high out-of-contract data charges

I pay for my daughter’s phone, on which she gets 5GB data a month. For emergencies I enabled a £5 extra usage cap. Every month she uses all 5GB plus the cap. I’ve looked at the bills and I get 5120 MB included. She has used 5170 MB and that’s charged at £5. So I’m paying £5 for 50 megabytes! That’s what, a couple of songs?! I ‘assumed’ (stupid me) that the extras would be charged at a reasonable rate. As it is, I’m paying £5 extra to ID every month for effectively nothing. I have set the cap to zero and recommend other users do the same. (I am in a contract, title should say ‘above contract’ or something)PS if you’re wondering why I’m called Fred Bloggs it’s because it’s the only name I could get to work - I put a dozen names in the registration box and every one said ‘Your username contains restricted text’ but didn’t tell me why - I was just using letters, or letters and numbers. Rant over, thanks!

3
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
ChivellNewbie
asked in Ask a question.

pixel 7 purchased still waiting on my voucher gone 30days

I am still waiting on my £100 voucher from my pixel 7 purchase and it's been over the 30days as per the terms. Please can you let me know when it will be sent. 

14
Tom
iD Mobile Employee
1 year ago
H
Novice
Henry JonesNovice
asked in Ask a question.

Where to complain online - missing button / link

Where is the ‘making a complaint online’ button on this page? … anyone?https://www.idmobile.co.uk/help-and-advice/complaints-procedureScreenshot below to highlight a missing button perhaps? 

5
H
Novice
1 year ago
S
Newbie
ScowyNewbie
asked in Ask a question.

Refer a friend claim time

I cannot find a link to claim any vouchers, it must be very well hidden in the system. It has been since August that i refered a friend. How long do i have to wait, my friend has paid 3 bills now.  correction 4 bills now.

7
Mohammed
iD Mobile Employee
1 year ago
Cattess76
Newbie
Cattess76Newbie
asked in Ask a question.

Is it possible to switch network on and off when needed

Hello, I pay the bill for my sons account. Is it possible I can switch his network/services on and off when needed. At the push of a button and resume again easily when needed without having to completely disconnect the account and lose his number?Thanks Carry

7
Mohammed
iD Mobile Employee
1 year ago
E
Newbie
EtruscanNewbie
asked in Ask a question.

Credit check failure - can I use a business account?

I’d like to appeal a credit check failure that has prevented me from signing up for a new SIM-only contract. I wish to pay from my business bank account (as I’m now doing to Plusnet) so there may be an issue to do with the business postal address, for example. Can someone in CS help me, please?

1
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
ClaireemNewbie
asked in Ask a question.

Currys voucher no recieved

I have not received my £100 Currys voucher, as per the terms of the contract. I need it by tomorrow or I would like to cancel my contract please.

6
Kash
iD Mobile Employee
1 year ago
F
Newbie
FinalDemandNewbie
asked in Ask a question.

Reporting Fraud

I am not an ID mobile customer.I have just received a  final demand notice letter for an account that has been set up in my name.There seems to be no phone number to contact regarding this, no email address, and your Live Chat service is eternally busy.  

1
Kash
iD Mobile Employee
1 year ago
G
Newbie
geegee143Newbie
asked in Ask a question.

SelfCare

I have been trying to change my Direct Debit details via My Billing in my account, it just comes up ‘ SelfCare is temporarily unavailable ‘ it has been like this for several days now. Is this liable to be sorted soon or how else can I change my Direct Debit ?

2
Kash
iD Mobile Employee
1 year ago
Henry Ingram
Newbie
Henry IngramNewbie
asked in Ask a question.

Curry's voucher

Good morning. I recently purchased a phone on a 24 month contract and did not receive the Curry's £100 voucher as per the advertisement. Thank you. 

7
Kash
iD Mobile Employee
1 year ago
Annabel Hilson
Civilian
Annabel HilsonCivilian
asked in Ask a question.

how do I submit a complaint

I raised a complaint only to receive an email from them to say I had to phone.  Apart from the fact that they clearly don’t want a record of my complaint, I was on hold for 15 minutes and counting with no reply.  Why is there no email contact?  How do I speak to someone?  The live chat doesn’t seem to exist and this forum is the only resource I can find.  I’ve no idea who I’m even messaging; are you the company or just fellow users?  What crap service

1
Mohammed
iD Mobile Employee
1 year ago
J
Rookie
JPE23Rookie
asked in Ask a question.

£100 Currys Voucher - link from Money Saving Expert - SCAM?

I ordered my Pixel 7 on the 19th November through an affiliate link on MSE’s phone finder tool. I was told that I’d get a £100 Currys Voucher, and that’s the ONLY reason I joined this god forsaken network. Why am I yet to receive my voucher, 30 days AFTER the promo has ended?

7
Mohammed
iD Mobile Employee
1 year ago
Chris Rodgers
Newbie
Chris RodgersNewbie
asked in Ask a question.

Refer a Friend

Hi, my friend has now joined that I referred but cannot find the page to enter their account number to claim the voucher. Does anbody have a link to the page please? TIA

10
Mohammed
iD Mobile Employee
1 year ago
Karen Wookey
Newbie
Karen WookeyNewbie
asked in Ask a question.

sim sent to old address

I changed to a sim only contract but my new sim is being sent to my old address. I've changed it in the app but looks like it's too late! Not sure what to do... 

1
Tom
iD Mobile Employee
1 year ago
K
Newbie
KirstykiwiNewbie
asked in Ask a question.

Phone fault and lack of refer a friend vouchers.

I'm so frustrated with iD mobile atm. I have NEVER experienced "customer service" by asking a "community of other users" for help? Firstly, I took out a 24M plan with the Samsung S22 in mid September. Within the 1st week I noticed some calls sounded very tinny and I was unable to hear the other person but I just put it down to possibly being a bad connection or poor signal. It became more frequent and happens regularly now, and it also started happening when listening to music on loudspeaker (while on WiFi so not relying on data or signal) and I can now confirm the speaker on the phone is damaged. This is a manufacturing fault so I want to know how I go about having my phone either replaced like for like or repaired?Secondly, I was referred to iD by my partner so I got a code, followed the link when I set up my account, entered my account number via the link you sent me within the 14 day period etc and received a confirmation email letting me know I'd get another email once our Currys

1
Tom
iD Mobile Employee
1 year ago
Matt Ford
Newbie
Matt FordNewbie
asked in Ask a question.

text failing and wrong number coming up

Hi, I have switched my number over (a few weeks ago now) and since then all of my text say they fail and end up being delivered by a completely different number any ideas??

1
Tom
iD Mobile Employee
1 year ago
R
Newbie
RichardGillisNewbie
asked in Ask a question.

Valid Three PAC not being accepted by IdMobile website

Help, I’m trying to transfer my mobile from Three using a PAC, which I’ve just recently received.  The IdMobile website just says “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again”.   Anyone got any ideas?

7
J
Newbie
1 year ago
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