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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4742 Topics

MrsP
Newbie
MrsPNewbie
asked in Ask a question.

sign in

Why doesn’t the rubbish new app remember me… have to start over each time ? 

2
Matthew Thompson
iD Mobile Employee
10 days ago
Kayl Blacklock
Civilian
Kayl BlacklockCivilian
asked in Ask a question.

Bill

I've paid my phone bill last night but it still won't let me call or text anyone?!? 

2
Tyler
iD Mobile Employee
7 days ago
C
Newbie
croslandNewbie
asked in Ask a question.

iD coverage v Three

iD uses the Three network, so why is the performance so much poorer on Id?My wife is with Three and gets excellent coverage at home. I am with iD and often have no signal, in exactly the same location. It’s really annoying when waiting for a login passcode, to have to move away from the computer and wander around to get a signal.Can it be the phones? Mine is a Moto G7 plus, wife’s is a Moto G10. Both support the same frequency bands, neither is 5G.

2
D
Rookie
22 days ago
R
Newbie
RuxymariaNewbie
asked in Ask a question.

i can’t use my phone

Hello I paid my balance but I can’t use my phone says that I reached payment team but everything ok but i can’t still use my phone 

2
Tom
iD Mobile Employee
6 days ago
J
Rookie
john1971Rookie
asked in Ask a question.

customer service pin number in new app/log in

So I finally downloaded the new app (not sure it's an improvement apart from the ability to have more than one plan).When I contacted live chat re my upgrade they asked for my pin number - I can't find it on the new app so I asked.Am I being stupid or has the my account section been removed from the new app? I knew where it was on the old one but there isn't a my account section anymore is there? Also means I couldn't cancel the upgrade even if I wanted to as there are no details there.Or am I just being really dense?Help.Thanks 

2
Matthew Thompson
iD Mobile Employee
9 days ago
W
Civilian
WTS LTDCivilian
asked in Ask a question.

Keep old number with new iD simm

My old number hasn't fully transferred, a BT landline says “not recognised”, however my sons iD  sim phone,  can call call my old number and my new iD sim phone rings?Any ideas?

2
Kash
iD Mobile Employee
20 days ago
Aleksandra Grynczyk
Civilian
Aleksandra GrynczykCivilian
asked in Ask a question.

no singal and no service-new sim card

Hi,I’ve switched number from giffgafff to ID but I don’t have a signal. Help desk in curry’s provide me for new SIM card but this one doesn’t work as well. I’ve tried to restart my device couple times but nothing help. Could someone help me? 

2
Kash
iD Mobile Employee
17 days ago
phoneaccount
Newbie
phoneaccountNewbie
asked in Ask a question.

Account still barred 24hrs after paying bill

Paid my bill 24hrs ago and still not reinstated.

2
Kash
iD Mobile Employee
17 days ago
N
Civilian
Nancy KCivilian
asked in Ask a question.

PAC

I am trying to join id mobile and have recieved the PAC code from three. it does not expire until 03/04 however when i enter the code to keep my number and switch now (in the basket) it tells me my code will expire and i need a new one?

2
Kash
iD Mobile Employee
17 days ago
Rich Gibbs
Newbie
Rich GibbsNewbie
asked in Ask a question.

Payment issues.

I am trying to make a payment....I have tried around 8 times and each time it says "opps there's been a problem, please try later"This doesn't really help when I'm trying to make a payment. 

2
Kash
iD Mobile Employee
17 days ago
K
Newbie
Kevman611Newbie
asked in Ask a question.

PAC and transaction code

Hi. every time i submit pac and transaction code is comes up with an error even though all details are correct 

2
Kash
iD Mobile Employee
30 days ago
Nana Kofi Bright
Newbie
Nana Kofi BrightNewbie
asked in Ask a question.

can't receive calls,

When someone calls me on my ID network on my phone, it automatically reject calls,by saying I can't take calls at the moment.     I make calls  at the moment ,but I can't receive calls. 

2
Kash
iD Mobile Employee
30 days ago
OB1
Newbie
OB1Newbie
asked in Ask a question.

Problem setting up new account after old account was closed

For context, I spend the majority of the year outside the country. I set up an account last year, monthly contract for 3 months, then cancelled the contract.I’m back again this year and have started a new monthly contract. However, I cannot log into my old account or register a new one with the same email address. I get the following messages:How can I get an account with the same email address? I can’t set up a new email address each year just to register a new id mobile account cheers in advance for any help.

2
Kash
iD Mobile Employee
30 days ago
J
Rookie
jainvikas8Rookie
asked in Ask a question.

Sim only to Contract phone

Hi,      I'm looking upgrade my SIM only plan to contract phone and getting a better deal from other website.   If I get a new contract, is transfer of number possible internally? Thanks,Vikas

2
Tom
iD Mobile Employee
10 days ago
Jack Shorthouse
Civilian
Jack ShorthouseCivilian
asked in Ask a question.

I want to send PAC a month after contract starts

I want to start a contract with ID but my current contract does not end until 29/04/24. If i get the PAC code now from my current network it will cost be an early cancellation fee. But I want to know if I start my new contract will I be able to transfer my number at a later date to avoid the fee.  

2
Tom
iD Mobile Employee
10 days ago
M
Newbie
Mousy0632Newbie
asked in Ask a question.

Customer Service Pin form does not work with adblocker/privacy badger.

Just a heads up that when asked for the customer service pin via live chat, the form is not shown in the chat, with no indication what is wrong. To the customer service rep, it looks like it was sent successfully. I think its just privacy badger that does it, but I didn’t want to bother the service reps 3 times over to check.  Reproducible with:Google Chrome    122.0.6261.129OS    Windows 11 Version 22H2https://chromewebstore.google.com/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagmhttps://chromewebstore.google.com/detail/adblock-plus-free-ad-bloc/cfhdojbkjhnklbpkdaibdccddilifddbhttps://chromewebstore.google.com/detail/privacy-badger/pkehgijcmpdhfbdbbnkijodmdjhbjlgp

2
Kash
iD Mobile Employee
30 days ago
T
Civilian
Tony BenCivilian
asked in Ask a question.

Appalling Cellular Service

Since changing to ID mobile my cellular calls have become almost non-existent.  Given we cannot contact any ID Mobile representative directly I am concerned as to how we are expected to report such issues?  On requesting to cancel my ID contact I have been informed I have to pay for the remaining contract length yet such issues were not prevalent within the first week and cellular calls aren’t typically more than a few a week yet in the past few weeks I have had to receive numerous business related calls and am persistently having to apologies!! Not great iD Mobile / Currys / Three.  5G network is awesome, until it’s not, then 4G seems to be unusable too. So that’s Cellular and NON-5G which are appalling. 

2
Tom
iD Mobile Employee
9 days ago
Amy Hume
Newbie
Amy HumeNewbie
asked in Ask a question.

International Roaming Charges / Data Cap

Hello- I purchased an eSim for data roaming abroad (Peru) and have used 1GB of data from this. However, when I have checked my home ID SIM data usage in my device settings (by chance), it states that I have used 18.62 GB of data in 7 days. I don't know how this could have happened as I have kept my phone on airplane mode for most of the trip and just turned on data when needed to look for restaurants etc. I have a Google pixel 5a. Any advice on roaming charges, as the website states £15 per MB for use in countries not listed in the inclusion. I have calculated that the rate will be £279,600 according to the roaming charge. How is this possible? I have a cap on my account of £3 and have been told by the chat bot that this will have kicked in, so the most I would have to pay will be £3. However, this contradicts the information on the website. Any advice would be much appreciated, as I am travelling for the next 5 weeks and this is causing considerable stress given that I am not able to

2
Tom
iD Mobile Employee
9 days ago
E
Newbie
EdbeckhamNewbie
asked in Ask a question.

travel to america

Hi. I was wondering if there’s any add ons I can purchase for my holiday to America next week? Obviously I don’t want to be stung by ridiculous roaming prices etc and I know other companies offer things.  Would be handy to speak to someone but as a new customer to IDmobile, it appears this isn’t possible. 

2
Tom
iD Mobile Employee
9 days ago
R
Civilian
rhiannonlouise_99Civilian
asked in Ask a question.

Changing your phone number

Hi everyone! So I recently joined ID Mobile and did the PAC request to change my phone over however when calling out or text messaging it uses my new ID Mobile number despite not being an active number? On the other hand people can call me using my original phone number that I’ve transferred over. Any advice?

2
Tom
iD Mobile Employee
30 days ago
J
Newbie
jaydaneNewbie
asked in Ask a question.

updates

It would be very helpful with updates as to what's going on and why customers can't login to their accounts on app and website.  I've been unable to access my account for 3 days now which is unacceptable. Come on ID. We live in 2024 , surely it shouldn't take this long to update servers etc.

2
Matthew Thompson
iD Mobile Employee
13 days ago
Natalie Saunders
Newbie
Natalie SaundersNewbie
asked in Ask a question.

Can I use my coverage in the USA

Hello. I’m travelling to the USA this summer for around 3 months and was wondering whether there are any ways of accessing data/minutes whilst I am there?

2
Kash
iD Mobile Employee
29 days ago
Alia131
Civilian
Alia131Civilian
asked in Ask a question.

Why has my switch not taken place

It has been 3 days since I provided my PAC number but my number still has not transferred over

2
Tom
iD Mobile Employee
8 days ago
Allie Underhill
Civilian
Allie UnderhillCivilian
posted in Ask a question.

why has my direct debit come out early

My direct debit is supposed to come out on the 29th of each month is has come today 

2
Kash
iD Mobile Employee
29 days ago
Tony Wenger
Newbie
Tony WengerNewbie
asked in Ask a question.

change over

I’ve switched to id and did my pac code the changeover day was 2nd April but i have two numbers and my original number only works on wifi i cant sent texts with my old number ? 

2
Tom
iD Mobile Employee
8 days ago
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