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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4779 Topics

Rachel Adlington
Newbie
Rachel AdlingtonNewbie
asked in Ask a question.

New SIM

I have recently switched from O2 to ID mobile, and ID have given me a new number and i was wondering if there was anyway of me getting it back

3
Tom
iD Mobile Employee
1 year ago
U
Newbie
uniquenameNewbie
asked in Ask a question.

STAC - no communication from iD

Submitted my STAC code before 17:30 on Friday, got a “success” page in my browser after doing so but haven’t received any other communication from iD regarding the changeover. Old provider appears to have terminated the service but there’s still no movement on the iD side. Registered my account but it wouldn’t accept the number to be ported - I had to use the unwanted number provided by iD to register.I also got logged out due to inactivity and now the login page looks like this: Should I be worried? This doesn’t exactly inspire confidence in any aspect of iD’s services 😂

6
U
Newbie
1 year ago
R
Newbie
RainaNewbie
asked in Ask a question.

Are all ID phones unblocked?

I am going travelling for a month and therefore it would be useful if I could get a local SIM to use while I'm there. I read somewhere that all ID phones are unblocked, can anyone confirm this? 

5
R
Newbie
1 year ago
Michael Wood
Rookie
Michael WoodRookie
asked in Ask a question.

Annoying emails for ever response

I have just joined the community and already had about 20 emails in my inbox showing that someone has responded to something I have contributed to or a giveaway I have entered.Can someone show or instruct me how to stop these please 

2
Michael Wood
Rookie
1 year ago
Elkie Stewart
Newbie
Elkie StewartNewbie
asked in Ask a question.

scam or not?

I recently received a text of 3 network claiming they're having trouble with my invoice and it needs sorting otherwise they will end my services with a link that takes me to the apparent 3 network website where they ask for my phone number and address etc. I didn't think much of it at firts because ID mobiles provider is 3 network. But then I realised it could be a scam. Luckily I didn't give my details. I just wanted to know if 3 network would of contacted me if my provider is ID mobile or is it actually a scam? 

2
Kash
iD Mobile Employee
1 year ago
Sabina
Newbie
SabinaNewbie
asked in Ask a question.

Samsung note 20 ultra 5g compatibility

I have recently joined the network and am wondering why I am not getting any 5g signal on my note 20 ultra when I had it on my last network?  I have a 5g compatible sim?

2
Kash
iD Mobile Employee
1 year ago
Erica Atherton
Newbie
Erica AthertonNewbie
asked in Ask a question.

contact

Hi can anyone give me a number that I can ring to actually speak to somone.. my account has been suspended due to a late bill… my father passed away last month and hence I haven’t worked as I’ve been off sick so missed the bill. However I need my phone on as I’ve 2 small children and I need to arrange  things for his funeral I need to conctact family and things ..  is there anyway I could get my account reinstated asap and I can pay the outstanding balance on 28th jan and set dd up xx desperately need my phone on please can someone help me 

3
Kash
iD Mobile Employee
1 year ago
T
Civilian
TLRICHARDSONCivilian
asked in Ask a question.

ISSUE PROCESSING INFORMATION

I’m trying to transfer my old number to my new SIM card. I’ve added the details 3 times, but still getting the message ‘We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again’. I’ve tried pasting numbers in, typing numbers in, not left any spaces… But it won’t submit. Getting frustrated already.

3
Kash
iD Mobile Employee
1 year ago
C
Newbie
coogabeNewbie
asked in Ask a question.

Proof of Purchase needed for insurance

I need a proof of purchase pdf including IMEI, make, model, and storage size so that I can get my phone screen repaired.  I have seen a lot of similar posts on here for the same question and it seems a bit nuts I have to create a new thread to ask the same thing rather than have a process i can easily follow, so if someone could message me on the community private messages with how to get the required document that’d be great thanks cheers

1
Kash
iD Mobile Employee
1 year ago
Jess Warrington
Newbie
Jess WarringtonNewbie
asked in Ask a question.

early upgrade

My upgrade is due in April but my daughters phone has broken, can I pay it off and upgrade early? Or do I have to pay the cancellation fee but will I be able to get another phone out? Can someone help please! 

1
Kash
iD Mobile Employee
1 year ago
TWilson
Newbie
TWilsonNewbie
asked in Ask a question.

SIM not working

On Saturday (31 Dec) I did an upgrade in store.  Was with ID mobile and stayed with ID mobile.  They did everything for me and I was advised that I did not need a new SiIM as I was keeping my old number and that the contract would automatically transfer over.It is essential that I keep my old number and I need to be able to make calls and receive them at all times.I have checked my account and the contacts have been changed and my new plan is showing.However on Sunday (1 Jan) at 12:22 I recieved a text 'Good news! Your new SIM card is now in the process of bring activated shortly, but thus can take up to 24 hours . We'll send you a text to confirm as soon as the activation is complete."Not long after receiving this message I was unable to use the phone.  Emergency calls only.  Not registered on network  I have turned the phone on and off again.  Done restart.  Put the SIM into a different SIM slot.  Put the phone into plane mode for 30+ seconds.  Tried the SIM in a different phone.  Wi

6
Kash
iD Mobile Employee
1 year ago
C
Newbie
corinbetts12Newbie
asked in Ask a question.

Early upgrade

Hi, its says on my ID app that I am eligbile for an upgrade in June 2023 but my phone is getting quite faulty now and will cost the same to fix it as to pay off the rest of my contract. Is there any way I can pay the remaining payments then upgrade before June? Many thanks,  Corin 

2
Kash
iD Mobile Employee
1 year ago
gary bramhald
Newbie
gary bramhaldNewbie
asked in Ask a question.

how do i cancel a contact for someone else but the phone is in my name?

I'm wanting to cancel a contract for someone else but the phone is still in my name?

1
Kash
iD Mobile Employee
1 year ago
A
Newbie
Alicia199090Newbie
asked in Ask a question.

new sim contract - no signal

I received a text early yesterday to say my sim is ready to activate. I’ve moved to a cheaper sim only contract with you guys as my phone contract expired. carphone warehouse said I shouldn’t need to do anything and I should be able to carry on using my existing sim, everything should just transfer across as I was already with id network. since I received the text yesterday I have lost signal and I’ve been unable to receive or make calls. The text said it would only take 24 hours. I’ve tried turning my phone on and off multiple times but this hasn’t worked. What do I need to do? thanks, Alicia

1
Kash
iD Mobile Employee
1 year ago
S
Newbie
StacyDNewbie
asked in Ask a question.

wont take payment

Hi. My partner is trying to take out a sim only deal but when he enters his card details it says ooops the details you have entered are incorrect. Despite the details definitely being correct it keeps saying the same. Anyone got any suggestions. It’s like ID mobile don’t want his business

2
Mohammed
iD Mobile Employee
1 year ago
B
Newbie
BrocolliNewbie
asked in Ask a question.

i need a callcentre phone number ??

I need to phone the company is there anyone can help please ?

3
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
CononNewbie
asked in Ask a question.

SAMSUNG GALAXY S21 FE - Promised yet not found on claim offer page?

When I purchased my phone on the 17th December, part of the reason I did was because of the cashback of £100 promotion, and so I purchased the phone, yet for some reason I cannot see the claim offer on the claim offer page active nor in the expired section. I can only think of only one explanation, that I was lied too. Being the cautionary person I am, luckily I screenshotted the page just in case this would happen.Please can we fix my issue of which I am entitled and eligible for. Thank YouEDIT: I ended up figuring it out myself by going to the samsung promotion page, for anybody else who needs it https://2021.samsungpromotions.claims/20_days_of_christmas/en-GB

3
Mohammed
iD Mobile Employee
1 year ago
J
Civilian
jodelCivilian
asked in Ask a question.

Apple watch on the 3 network

I'm thinking of buying a cellular apple watch. I can see from previous comments and questions that it isn’t possible to use this on the ID network. However, ID uses the 3 network - and it is possible on the 3 network. So how come ID can’t offer this service too? It’s a shame that I’ll have to change my mobile network provider to use a cellular apple watch. Can ID advise on whether this will change soon?

2
Mohammed
iD Mobile Employee
1 year ago
Amye20
Newbie
Amye20Newbie
asked in Ask a question.

phone not working properly after porting numer

My messages are failing to send and nor receiving messages. The number in my iPhone is. The number received from you not my old ported number. I can’t change it as it says a OTP is needed which obviously I won’t be able to do 

1
andewhite
Legend
1 year ago
Geluk
Sidekick
GelukSidekick
asked in Ask a question.

Error on MY ACCOUNT DASHBOARD

As you can see from screenshot it’s showing 2 NOVEMBER invoices; one should say DECEMBER.Screenshot 

5
Tom
iD Mobile Employee
1 year ago
B
Newbie
banditukNewbie
asked in Ask a question.

£150 S22 Ultra trade-in boost

Hopefully you can help me with this too @Mohamad . I purchased an S22 Ultra on 21st November with the trade-in boost offer, but have had nothing further on the trade-in element, despite emailing on the 3rd December, 18th Decemeber and 4th January. Not one reply on the last 2 occasions.

5
Tom
iD Mobile Employee
1 year ago
Sahraqwhazzon
Newbie
SahraqwhazzonNewbie
asked in Ask a question.

Cant unlock sim!!! iphone7-8 - need a PUK code

I Accideny locked my sim on the mobile data settings, but it won't give me an option to unlock it. Every time I power off or restart my phone it has "Sim card locked" as a notification on my lock screen. I click in the notification and it brings me to where it says "sim card can not be accessed. Please call your network provider to obtain your PUK code" And I enter a code and it says choose a new pin code , after I confirm that pin code it says unlocking then it goes back to saying I need a PUK code . It will not let me call or text anyone with out wifi and won't let me use my mobile data with my sim being locked.

10
Tom
iD Mobile Employee
1 year ago
D
Newbie
DjshrimperNewbie
asked in Ask a question.

How and when do I receive the £100 Currys voucher?

Hey,I just upgraded to a Pixel 7 and it showed a £100 Currys Voucher promotion as part of the plan. I didn’t get it with the phone, nor anywhere in my emails so I’m just wondering how and when I will receive it.Thanks!

22
H
Novice
1 year ago
jeffers92
Newbie
jeffers92Newbie
asked in Ask a question.

£100 currys gift card not received

Looking at the messages in this community it appears that I'm not the only one that's missing the £100 Currys gift card that was promised when I upgraded to a Pixel 7 last month on the IDmobile online store.Please can someone message me who can help. Thanks   

26
Angie Brown
Newbie
1 year ago
N
Newbie
NFKBaneNewbie
asked in Ask a question.

Put wrong email when I got my phone

So I bought my phone and the contract while I was at work, unfortunately I’ve put my work email by accident, so all my updates have been coming through my work email and not my personal email.My phone isn’t even here yet and I’ve made a mistake.I can’t find a clear answer on how I can change my email, even if I can do anything about it. It’s not ideal given my profession. Can anyone help me or give me instructions on what to do? Thanks.

1
Mohammed
iD Mobile Employee
1 year ago
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