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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4750 Topics

U
Newbie
username1212Newbie
asked in Ask a question.

Data has stopped working

Unlimited data SIM has stopped working. Suspect some bar needs lifting, as I have had the SIM for one month now. Tried in 3 different devices and it’s the same.

3
Mohammed
iD Mobile Employee
1 year ago
Kim Pears
Rookie
Kim PearsRookie
asked in Ask a question.

not receiving calls and network issues

I am at the end of my teather I’ve had family trying to call me and it’s just blank as if it’s been blocked even on Wi-Fi calls, I’m getting really fed up now I’ve gone onto the links to contact someone and they are not able to link me as it’s not a valid link. In all my years of being with other companies this has to be the worst. How do I speak to a human being to speak to someone about the problems I’m encountering. I’m so very very frustrated 

1
andewhite
Legend
1 year ago
L
Rookie
LilzDad73Rookie
asked in Ask a question.

Been asked to call iD Mobile re: new order.

Hi,I placed an order for a phone yesterday and received an email today saying [iD Mobile] still need to speak to me about my order, then I got an email straight after that with my contract summary and info (which I then confirmed to have read and agreed). I tried calling the number given to me but hung up after waiting over half an hour on the line; there was no advising what number in the queue I was in - it wasn’t much incentive to stay on the line and I’m quite busy.Does this sound like I’m going to be turned down for the contract then? FWIW I have good credit rating, nothing untoward on my report. So a bit confused by all this. Hopefully someone here can advise.Many thanks.

5
L
Rookie
1 year ago
AJW1966
Civilian
AJW1966Civilian
asked in Ask a question.

Final Demand Notice - for a Service I've Never Had, nor Requested?

Hi, I’ve received a Final Demand Notice for Telephone No. 07401 603610 I’ve never requested, nor even enquired about, a service from ID Mobile - so I don’t know what it is but know it’s not mine!  The Bank Account number given for the DD in the initial setup is not mine either. Can anyone suggest what I should do next, please? Thanks, Alan

2
AJW1966
Civilian
1 year ago
S
Newbie
SandradianeNewbie
asked in Ask a question.

Friend Referral Activation

HiI've had an email showing my referral reward has been activated but I can't see the gift card details.What am I doing wrong?

2
Tom
iD Mobile Employee
1 year ago
Karl Rumsey
Newbie
Karl RumseyNewbie
asked in Ask a question.

waiting for confirmation email

Hi, I am waiting on a confirmation email for my order which was placed last night but still haven’t received one. I have tried the chat to us but there is no option to start a new conversation. can someone please help thanksKarl

2
Tom
iD Mobile Employee
1 year ago
Barry Laing
Newbie
Barry LaingNewbie
asked in Ask a question.

i dont know my phone number to discuss paying my bill

I have an overdue balance, it will be sent to DCA soon, however it's an old account and I don't know what the number is to discuss payment 

2
Tom
iD Mobile Employee
1 year ago
L
Newbie
Lukas03Newbie
asked in Ask a question.

Cap Message on Voicemail

Hello, I have had my unlimited plan for a bout a year now, unlimited texts, minutes and data, all in working order seemingly, however, when I try to listen to my voicemail I get a message saying that I have reached my cap limit and need to top up my plan to proceed further. Any help resolving this would be much appreciated.

1
Tom
iD Mobile Employee
1 year ago
Sophie Rachel
Newbie
Sophie RachelNewbie
asked in Ask a question.

Question re: multiple phones

Hello, I have an existing ID account that expires in ~6 months, upgrade due End of Dec. I have today pre ordered the Pixel 7, with a new 24 month contract. My intent is to;wait until my new Pixel 7 arrives, then transfer my number to that phone and send off my old phone for trade in Once my old phone has arrived and I have received the funds, cancel my existing phone, soaking the termination fee (because it’s essentially a net zero due to the bonus £150 from trade ins when purchasing the new pixel My main question is (as well as, please someone tell me if I’ve done something stupid here), in terms of my actual ID accounts, can I merge them or is something weird going to happen? Thank you! Sophie

4
Tom
iD Mobile Employee
1 year ago
Elderberry
Newbie
ElderberryNewbie
asked in Ask a question.

Samsung Offers - Can I get both?

Samsung currently have two offers, Ear buds2 and Disney plus. Does anyone know if you can choose both, or is it just one or the other?

1
Mohammed
iD Mobile Employee
1 year ago
Sarah Allen
Civilian
Sarah AllenCivilian
asked in Ask a question.

iphone 13 pro max in-stock?

is this actually in stock? the expected date shown on the website was end of august. 

8
Tom
iD Mobile Employee
1 year ago
P
Newbie
piotr1Newbie
asked in Ask a question.

Unstable Internet Connection (4G)

I recently switched to ID Mobile and the connection is very unstable. I use the data for everything this includes gaming, streaming videos, work etc and I never experienced such problems when I was with Vodafone.Every few minutes I would experience a spike in the download and/or upload latency and it’s every noticeable as when gaming I would randomly teleport while having normal ping. This also happens when just using google as the pages wouldn’t load. After a few seconds to minutes the latency would drop and everything works normally.The phone is connected to my PC using USB Tethering and is almost always on full bars of signal using 4G since 5G isn’t available in my area yet. Is there a way to fix this? Device: iPhone 14 Pro Download speed (Average): 58 Mbps Download Latency (Average): 200 Ms | (Lowest seen: 50 Ms) | (Highest seen: 1200 Ms) Upload speed (Average): 14 Mbps | (Lowest seen: 0.2 Mbps) | (Highest seen: 23 Mbps)Upload Latency (Average): 50 Ms | (Lowest seen: 45 Ms) | (High

5
Tom
iD Mobile Employee
1 year ago
Glen Schembri
Civilian
Glen SchembriCivilian
asked in Ask a question.

i want to speak to a advisor

I want to speak to a advisor

4
Tom
iD Mobile Employee
1 year ago
Gary Smith
Newbie
Gary SmithNewbie
asked in Ask a question.

Dodgy sim on new contract but they say its working and it isnt

sim not working so cant use app or get codes to log in .already spoke to chat which was a waste of me time but they gave me a ref code 321510393 and asked to wait 48 hours but nothing has happened and still no service and sim is in phone but does not register in phone .phone is good.tried all the usuall stuff and no its not working  

4
Gary Smith
Newbie
1 year ago
Nazzia Ali
Newbie
Nazzia AliNewbie
asked in Ask a question.

Not heard anything.

Hi there I placed an order for a new phone on the 05/10/22 I received confirmation and my money has been taken from my account. The email stated they would run a credit check and contact me within 24 hours but I’ve not heard anything.I’ve checked all my folders in my emails ive not received a response.

1
andewhite
Legend
1 year ago
G
Newbie
GFSNewbie
asked in Ask a question.

We've tried to process your STAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

I’ve tried to enter my STAC and received the above error.  I have supplied all the necessary info.Can someone from IDMobile, please assist?

3
G
Newbie
1 year ago
Umi Sinha
Rookie
Umi SinhaRookie
asked in Ask a question.

Problems roaming outside UK in EU

I was in France for two weeks and was supposed to be able to use my data and minutes there but even with roaming switched on and connected to Orange Fr I could not make or receive phone calls or send or receive text messages. Whatsapp worked when on Wifi but I was completely unable to use my phone  functions and could not access any codes from banks, gmail etc sent for two factor authentication. Does anyone have an explanation or solution? Amazed to discover there is no phone number or chat function on ID - basically no customer support at all. I am going to Istanbul tomorrow and am worried about being unable both to access any codes, which will impact my ability to manage money, and communicate with the people I’m meeting there if I get into difficulties. I intend to change my mobile provider as soon as I return home.

19
Umi Sinha
Rookie
1 year ago
M
Newbie
McostasNewbie
asked in Ask a question.

fraudulent ID mobile account in my name & address

Today I came home to contracts for a phone and an ID mobile contract in my name & address. I did not set this up. Help ASAP would be much appreciated as I’m finding it extremely hard to talk to anyone thanks in advance 

4
M
Newbie
1 year ago
Jwagster
Newbie
JwagsterNewbie
asked in Ask a question.

Early Upgrade is on 12/10, offer ends 13/10, will I make it?

I would like to upgrade to the pixel 7 pro and claim the offer currently if I Pre order before the 13/10I know that we are able to upgrade 2 calendar months early. My contract is up on the 12/12If I check back on the 12/10 will I have enough time to pre order the pixel 7 pro and claim the offer? Hope this makes sense! Thank you 

1
Tom
iD Mobile Employee
1 year ago
I
Newbie
ItsmepaulNewbie
asked in Ask a question.

iPhone 13 Pro Max stock query

Hi could you tell me when the iPhone 13 pro max graphite colour 128gb will be back in stock as i placed an order last week and not heard anything since thanks. 

3
Tom
iD Mobile Employee
1 year ago
H
Civilian
HorslsCivilian
asked in Ask a question.

Missing Order of an iPhone 11 (Red)

I ordered and iPhone 11 Red over a month ago and was advised it would be arriving on 22nd September, it still hasn’t arrived, and I have had no communications from you since.  Impossible to get in contact with someone as I dont have a mobile number for the phone yet, hence joining you. Please could someone either assist by letting me know the arrival date, or how to cancel this contact. Thank You

5
andewhite
Legend
1 year ago
Rebecca Wills
Civilian
Rebecca WillsCivilian
asked in Ask a question.

Number not transferring

My number was meant to transfer on Friday 29th April. I am still unable to make calls or texts as neither number is connecting and your live chat team is absolutely useless. You’re quick to take the first payment out but have been utterly useless at sorting this problem!! I have been told tech support is dealing with it but heard nothing back and when talking to live chat again they have no idea what’s going on and can’t check previous chat history??  ID number 07361 211949 that won’t connect and neither will my old number that was transferred by BT. BT have told me the error is on your end. 

7
Tom
iD Mobile Employee
1 year ago
Yankeeron
Newbie
YankeeronNewbie
asked in Ask a question.

number not on network

Regularly when I dial a number I get the message this number is not on your network  this happens for all the numbers I try to dial I have to switch off my phone to rectify it. Why is this happening? How do I resolve it without turning my phone off?

3
Tom
iD Mobile Employee
1 year ago
Steve Marsh
Newbie
Steve MarshNewbie
asked in Ask a question.

Fraudulent account set up in my name.

Hello, as title Iv received a letter saying Iv set up a new account with yourselves which I haven’t. My name and address has been used to fraudulently set this up. Iv been in contact with Action Fraud and have a crime reference number. I briefly spoke to someone on live chat but I want to take this up in a more formal way due to the seriousness of the situation. Could you please get back to me as this needs shutting down straight away.  

5
Tom
iD Mobile Employee
1 year ago
Alexandra Salicath
Newbie
Alexandra SalicathNewbie
asked in Ask a question.

I have never received any codes/pins to get into account

My 3 children each have an ID phone no, but I never received any pins/codes to get started and when i try to get in using phone number/surname/dob, it says something is wrong. The system is not down, I have tried for several years!

7
andewhite
Legend
1 year ago
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