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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4748 Topics

H
Newbie
Hamz97Newbie
asked in Ask a question.

can not sign up to wensite

Bought my sim back in nov 22 in store. Tried signing up to the website but it says my details are incorrect can not figure out what’s wrong?  can not even get into a chat with anyone bc the waiting times are atrocious or no one is available. Tried via social media but they say my details are wrong and I’m not the account holder but can’t tell me how I can validate that I am.  anyway to reset my details so i can sign up

4
Kash
iD Mobile Employee
1 year ago
Mark Rumney
Newbie
Mark RumneyNewbie
asked in Ask a question.

Student year abroad

I was planning to buy an ID mobile contract for my daughter but she’s due to move to France in August, as part of her undergraduate year abroad. She’ll live in France until early December and then return to the UK until February when she’ll move to Spain until June. Will ID Mobile allow her to roam like home?

2
Tom
iD Mobile Employee
9 months ago
Spaceystacey
Newbie
SpaceystaceyNewbie
asked in Ask a question.

bills higher than expected

My bills have been £37+ the last couple of months when they should be £20.99.. even with £10 cap they should not be this much. What's going on?

2
Kash
iD Mobile Employee
1 year ago
D
Civilian
dinodinoCivilian
asked in Ask a question.

Fraudulent account opened in my name

My identity has been stolen. Action fraud aware. My equifax report tells me the suspect had dealings with ID mobile in my name. Please contact me asap.

2
Kash
iD Mobile Employee
9 months ago
N
Newbie
NiallDuxburyNewbie
asked in Ask a question.

Help! In Europe but network not working

Hello, I have just arrived in Bratislava, I received a text message saying my network would work the same here as at home. However it isn’t working. Please help

1
Kash
iD Mobile Employee
11 months ago
L
Newbie
Leanneperkins0910Newbie
asked in Ask a question.

out of bill charges

Can you tell me how I have used extra on my date when it says 2.6 used and I've got 10 

2
Tom
iD Mobile Employee
7 months ago
T
Newbie
tiggercatNewbie
asked in Ask a question.

old account

I had 3 amounts on my id mobile bill ,I knew what two of them were but couldn't find the third. I presumed it was my son's old phone. So I cancelled the direct debit. I guess I shouldn't have done that as I am now being hounded by debt collectors for the sum of £15 which is 2months payment. At least I now know which phone it is as they kindly put it on the letter heading. It is an Alcotel Pop 8 which my son had in 2016 ! So obviously he has now been upgraded several times.  I pay his account but can't see his billing. I can't even remember if it was the same number as it is now.How do I cancel this account once and for all. Thank you 

2
T
Newbie
1 year ago
Joe Barney
Newbie
Joe BarneyNewbie
asked in Ask a question.

refund process

Hello, I am due a refund as I have paid for 2 full months of service but haven't received 2 full months due to cancelling my contract. I have made the mistake of cancelling my direct debit, so how do I get my refund? 

2
Tom
iD Mobile Employee
1 year ago
Rachael Louise
Newbie
Rachael LouiseNewbie
posted in Ask a question.

PAC Code isn’t recognised

Hello. I need to transfer my old number over please. I have a PAC code but the online system doesn’t recognise it. Can you help please?

1
Kash
iD Mobile Employee
9 months ago
N
Newbie
Nadeem9900Newbie
asked in Ask a question.

I want to cancel my PAC request

I send my PAC number from my old network to ID mobile but now want to withdraw that request and keep the new id mobile number. How to do I cancel the request made earlier today?

1
Tom
iD Mobile Employee
11 months ago
F
Newbie
Filinbe SporriotNewbie
asked in Ask a question.

PAC code not working

Switching from Virgin Mobile and cannot port my number over.  Details are correct.1.  Tried different browsers2.  Submitted my surname in CAPS as advised elsewhere.Never had a problem with porting to other networks.  All seems a bit Mickey Mouse, particularly as the customer responses seem to take a number of days.Error got:"We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again" 

1
Tom
iD Mobile Employee
11 months ago
K
Civilian
KhaleesCivilian
asked in Ask a question.

3 months half price but showing full price

Hi,I am interested in the first 3 months half price plan £6 and £12, after the 3 months. When I go to order the SIM it is debiting £12 instead of £6. Will this be for the first two months?

1
Mohammed
iD Mobile Employee
9 months ago
Javid Khan
Newbie
Javid KhanNewbie
asked in Ask a question.

unhappy with iD Mobile

 

3
Kash
iD Mobile Employee
1 year ago
E
Civilian
Eprice77Civilian
asked in Ask a question.

had my identity stolen

Hi I have recently seen an account added to my credit report and would like this looked at please. There is nothing through my bank yet.  

2
Mohammed
iD Mobile Employee
1 year ago
D
Rookie
Dpd78Rookie
asked in Ask a question.

sony 10 v will you stock?

Will ID mobile be getting any Sony phones?

4
Mohammed
iD Mobile Employee
8 months ago
Ricky J John
Civilian
Ricky J JohnCivilian
asked in Ask a question.

Help , i cannot login to my account my phone is dead i want to upgrade

I need to retrieve my password via email as i cannot remember it.. but it only sends to my phone… which will not charge

2
Tom
iD Mobile Employee
9 months ago
I
Newbie
Izzi321Newbie
asked in Ask a question.

New Pay Monthly Sim Not working

I am a new customer to ID and got my phone last week. I have put the SIM card in and my phone is not recognising it. I have restarted and cleaned the sim and still nothing, I don’t have a welcome email from ID so have no idea what my number will be either 

4
Tom
iD Mobile Employee
10 months ago
J
Newbie
Jenny HNewbie
asked in Ask a question.

id mobile app and account

I recently PAC’d my old number over to ID from Vodafone. When setting up ID. Mobile app it brings up an account with ID mobile that I closed 2 years ago and not the new deal I am on. How do I get to see my new deal?

2
Lauren
iD Mobile Employee
1 year ago
Kim Puncheon
Newbie
Kim PuncheonNewbie
asked in Ask a question.

SIM not received

I took out a pay monthly plan for SIM only one week ago but still haven’t received the SIM card. The email said it should be received in 3 working days as it will be sent 1st class Royal Mail. Where is it please? 

2
Mohammed
iD Mobile Employee
1 year ago
N
Civilian
Nattheman99Civilian
asked in Ask a question.

cant find upgrade plan

I’m looking to upgrade my phone. But I can’t find a plan online that I could in the shop for the same phone. Is there a way to get the plan that I was able to select in the shop, online? Or would I have to go back to the shop?

2
Tom
iD Mobile Employee
7 months ago
Daniel friel
Newbie
Daniel frielNewbie
asked in Ask a question.

dater

So I payed for my phone yesterday and it has still not gave me my calls texts or dater and I need this as I work on my phone can anyone help me?!!

2
Tom
iD Mobile Employee
1 year ago
C
Civilian
camerongerrie06Civilian
asked in Ask a question.

im being charged after cancelling my contract

Im being charged after cancelling my contract even though it stated on the app my contract ended on the 26th of November. 

2
Kash
iD Mobile Employee
1 year ago
Surugiu Daniel Cristina Pitzu
Newbie
Surugiu Daniel Cristina PitzuNewbie
asked in Ask a question.

BIG ISSUE WITH SIGNAL AND NETWORK

I have big issue with network and signal to ID MobileI pay 3 contract and not good signal..only 1 and 2 linesMake something to be ok or i want to cancel contracts

2
Tom
iD Mobile Employee
11 months ago
Mammu
Newbie
MammuNewbie
asked in Ask a question.

upgrade

My 24 month contract comes to an end on 21 August 23. I want to keep my phone , can i buy a new sim only deal with one month rolling contract AND keep my phone number? I am not interested in updrade deals as they offer only min 12 month contracts 

1
Kash
iD Mobile Employee
9 months ago
Lee Ford
Newbie
Lee FordNewbie
asked in Ask a question.

refer a friend

Can someone please contact me to discuss the refer a friend reward I have still not received? 

1
Lauren
iD Mobile Employee
11 months ago
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