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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4748 Topics

Michelle Perry
Newbie
Michelle PerryNewbie
asked in Ask a question.

Amazon vouchers

Hi another one that has not received information to obtain 30 Amazon voucher post 90 days after my purchase. How to I cleft this sorted. I’ve had an email to check all is ok post 90 days from purchase.  

3
Kash
iD Mobile Employee
5 months ago
Emma Smith
Newbie
Emma SmithNewbie
asked in Ask a question.

leaving ID mobile- when should i cancel

Hi, my monthly contract has just ended today on the 10th and I wish to cancel my account. My pay period is on the 1st of the month. Am I correct that my line would be immediately disconnected if I cancelled today? I would like to wait until the end of my payment period- but will there be any additional charges to cancel then?  thanks for any help. 

2
Tom
iD Mobile Employee
3 months ago
K
Newbie
Karlb84Newbie
asked in Ask a question.

sim not working in any phone?

Hi I’ve put the sim In 3 phones and all are saying no sim inserted? Do I need to activate the sim? If so , how? 

3
Tom
iD Mobile Employee
2 months ago
L
Newbie
lucy2020Newbie
asked in Ask a question.

network - wi-fi

hello all hope you can help  i just moved in to a flat and i’m got getting good network so i pout it on to wi-fi calling and that keeps dropping signal, can you till me step by step what to do so the i can get good network signal and good wi-fi signal i have a Samsung s20 thank you 

2
Tom
iD Mobile Employee
5 months ago
A
Newbie
AmeNewbie
posted in Ask a question.

unable to register as my email already in use

I am unable to register as it's saying my emails already is in use? I had an id mobile SIM years ago. if my email is attached to the old id mobile account I had years ago, how do I update it so it relates to my new id SIM? Thanks.

3
Kash
iD Mobile Employee
2 months ago
Harsh Bhatt
Civilian
Harsh BhattCivilian
asked in Ask a question.

No network on my sim OR sim dead

My sim not working since last two days. Don't know the reason. Is simcard dead or no network? 

2
Tom
iD Mobile Employee
4 months ago
Tracy Adamson
Newbie
Tracy AdamsonNewbie
posted in Ask a question.

how long does it take to switch mobile back on after paying bill

I was overdue paying my bill how long does it take to switch my mobile back on after payment is made 

1
Kash
iD Mobile Employee
23 days ago
L
Newbie
Leanneperkins0910Newbie
asked in Ask a question.

out of bill charges

Can you tell me how I have used extra on my date when it says 2.6 used and I've got 10 

2
Tom
iD Mobile Employee
7 months ago
S
Newbie
Safa123Newbie
asked in Ask a question.

PAC code not recieved

Hi, I cancelled my ID contract because I wasn’t getting good signal. I wanted to change to a one month only contract to see how ID is for a month or two but, I was told I would have to order a new sim. I went on my account today and I wasn’t able to do anything. I can’t even top up like I was told. I cannot contact anyone as my contract has ended. I  now want a PAC code, but, I have no option on my account to get a PAC code. The number I text for a PAC code asks me for PAC along with my DOB. I haven’t still received the PAC code. 

2
Kash
iD Mobile Employee
6 months ago
Jane Simpson
Newbie
Jane SimpsonNewbie
posted in Ask a question.

Unused numbers

I have 3 ID accounts and only have 1 live that has been cancelled and paid off!  I don’t use any of the phones and 2 are not registered online.I have tried to cancel these accounts but get no further than the security questions - all phones were taken at different times.  I have account number and phone numbers but I’m still being charged for the.How do I get out of these contracts - if I cancel DD i get referred to debt collection.  I find the online chat people rude and unhelpful.Please help

3
Tom
iD Mobile Employee
3 months ago
Rebekah J
Civilian
Rebekah JCivilian
asked in Ask a question.

cant make or receive calls internally

edit* title should say intermittently  So this happens on and off since I joined but today I have 3 bars and can’t make a single call.And I have urgent work calls to make and no idea what to do

1
Kash
iD Mobile Employee
5 months ago
D
Civilian
dsk05aCivilian
asked in Ask a question.

I closed my old account, do I have to open a neew one?

I had an account with iD-Mobile in July this year, because I bought a SIM to use for the holiday to have more data. I have a contract with EE. Because I liked the service and the value for money of iD-Mobile, I have now decided to switch to EE and I have now closed my old iD-Mobile account SIM [REDACTED], to avoid any confusion. In the meantime I have received my new iD-Mobile SIM card [REDACTED], which will become active on 2023-1219. I have already setup the direct debit with iD-Mobile for my 12-months contract. Will I have to open a brand new account with iD-Mobile? 

2
Tom
iD Mobile Employee
4 months ago
N
Newbie
Nicholas StrachanNewbie
asked in Ask a question.

Number Porting Delay - Day 5

I ported my number over from Three and this was supposed to be completed Monday 25/9.  As expected, my Three service was disconnected however my number never became active on my iD SIM.  Customer Support are being very vague and saying the issue is laying with Three. Three have assured me everything is done on their endBeen without use of my number for 5 days now, have contacted support numerous times with no answers and being told to wait a further 24-48 hours multiple times.  Can’t access work emails or send payments that require 2FA.  Have raised a complaint and requested a callback multiple times but keep being ignored. What am I to do?? Support team are not very understanding and there is no direct line to technical support. Frustration is high!! Was guaranteed it would be fixed by Wednesday but here is Friday and I’m still being ignored, great first impression to this company!

1
Tom
iD Mobile Employee
6 months ago
O
Civilian
otter56Civilian
asked in Ask a question.

Is there an option to have multifactor authentication on ID Mobile portal and app?

I would like my ID Mobile account to be better protected against brute force and phishing attacks. How can i enable multifactor authentication?

1
Kash
iD Mobile Employee
7 months ago
R
Newbie
RamadeviNewbie
posted in Ask a question.

iD Mobile number port

Hi, I ended my contract with ID last month and took new SIM plan contract again this month..I would like to transfer my old number to my new plan..can you help me with this please..my mobile number from old contract is and I want this number to be transferred to my new SIM contract.my email address is

2
Kash
iD Mobile Employee
2 months ago
S
Civilian
SlimeySlugCivilian
asked in Ask a question.

Cant find my transaction number

Hello ID support, I have a similar problem to other people and never got a welcome email with my transaction number - I ordered through car phone warehouse and I think that's the problem.Please could you help me to get it? Thank you

2
Kash
iD Mobile Employee
1 month ago
A
Newbie
AnnetunnahNewbie
asked in Ask a question.

Problem moving to 12-month sim only contract

Phone contract ended 13 March 2024, I moved to 12 month (£8 pm) sim only contract via ‘change my plan’ in app. Received text to confirm my plan change is complete. But details have not been updated in app. - still showing as £38.54 pm and ‘contract ends 13 March 2024’ So I don’t know if I’ve been moved to new plan or not. Help please!

1
Kash
iD Mobile Employee
1 month ago
JMo
Newbie
JMoNewbie
asked in Ask a question.

changing to sim only

I’ve read a previous thread about how to upgrade from a phone with sim to a sim only deal but the information isn’t correct?My contract has ended and I don’t want a new phone and I’ve been told I will continue to be charged the full amount if I don’t change. I now want a sim only deal but when I try “upgrade” as per the previous instructions there is only the option of getting a new phone?the previous question/answer said to go into your account > upgrade > pick the sim only option … there is no sim only option anywhere. It can’t be filtered or sorted? thanks 

1
Tom
iD Mobile Employee
14 days ago
E
Newbie
EssenceNewbie
asked in Ask a question.

3 months Apple Tv

Hi there When I signed up, it was 3 months Apple Tv subscription offer .So far i did not received via email.Could you have a look into it?King RegardsDaniel

1
Kash
iD Mobile Employee
5 months ago
Tiffany Hall
Newbie
Tiffany HallNewbie
asked in Ask a question.

application confirmation

I made an account about 5-6 days ago now, applied for a contract for the Nothing Phone2 and I have not heard back from anyone, I haven't had any emails whatsoever and it's been like 5-6 days now I can't ring and speak to you as I don't have a number to sign in with, please help what did I do.

4
Kash
iD Mobile Employee
6 months ago
M
Newbie
MaxwellplumNewbie
asked in Ask a question.

unreadable bills

I am new to ID and cannot read the bills on either iPhone or iPad; they are just a jumble of numbers and random characters.ive seen previous comments about this going back quite a while but the perceived ‘bug’ has obviously not been sorted out by ID as yet.It was suggested by ID I download Atlassian app, which I did but had no idea what to do with it. I’ve also downloaded adobe but not sure how it all works.I am absolutely not tech savvy so some the suggestions are lost on me.   The ID chat people will only send me the link to this Atlassian but give no further help on how to move forward.I am staggered by the lack of help from them; can anyone help with clear easy instructions for a work around and obviously free. Both apps wanted me to sign up for a subscription; it is probably me being useless with these things. But surely it isn’t too much to be able to see usage and bills direct from the ID app 🤷‍♀️🙈🙈  any help appreciated 

1
Tom
iD Mobile Employee
1 month ago
S
Newbie
Steelmen91Newbie
asked in Ask a question.

ROAMING: What are my options if I go over 30GB limit?

Travelling to France for 2 weeks. If I use up my inclusive 30GB roaming limit, what are my options? I can see that I can buy an add-on for data but was wondering if you can buy multiple data add-ons? For example, if I use up the first add-on, can I purchase another to maintain my data? 

1
Kash
iD Mobile Employee
1 month ago
Elaine Bee
Newbie
Elaine BeeNewbie
asked in Ask a question.

anyone know any updates?

I am in Lincolnshire no network, not able to make calls or receive since this morning I wish I never left EE!! Any update from IDMobiles?  Furious 

1
Kash
iD Mobile Employee
4 months ago
Tina Walsh
Civilian
Tina WalshCivilian
asked in Ask a question.

Switching Issue

I tried to set up for my husband and I online but got a message on screen that I needed to call & speak to someone as there was an issue with our account set up.  There was no number to call and I can’t find one.We are currently paying £90.00 per month to O2 as well as payment to ID Mobile, please can this be sorted quickly?

2
Kash
iD Mobile Employee
5 months ago
Jacquiej90
Newbie
Jacquiej90Newbie
asked in Ask a question.

samsung s22 esim thailand

Will my phone support an esim in Thailand please

2
Tom
iD Mobile Employee
3 months ago
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