Ask a question.

Not sure where to ask your question? Ask it here!

  • 4,731 Topics
  • 17,947 Replies
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
  • 5
  • 43
iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
  • 5
  • 236

4731 Topics

S
Civilian
Samuel_BoydCivilian
asked in Ask a question.

Two ID mobile contracts help switching number

Basically I ordered an Xiaomi 13t on id mobile from car phone warehouse, I received no order confirmation and waited two weeks, I rang car phone warehouse to check if my order had gone through they told me they had received no order from me.I then ordered a pixel 7a on id mobile as the 13t was no longer in stock only to receive an email three days later to say my Xiaomi 13t was on the way! I've contacted car phone warehouse to return the Pixel, that was fine, the problem is I requested to change my old number to the pixel 7a, it has transferred onto the 7a sim contract. How do I now transfer my old number onto the Xiaomi 13t id sim contract? I tried requesting a PAC code to be told I will be charged the full price of the pixel 7a that I am returning.  

2
Tom
iD Mobile Employee
3 months ago
F
Civilian
FlinnyCivilian
asked in Ask a question.

no network

Hi, I have had no network for most of the day, I am in the North Essex area.  Is this a network problem or specific to me?  thank you 

2
Tom
iD Mobile Employee
3 months ago
Thomas James Longhurst
Newbie
Thomas James LonghurstNewbie
asked in Ask a question.

I need to ask about Pro Rated Line Rental

I upgraded my phone deal on Jan 5thAn I have pro rated line rental till 10th feb. I have been charged my old month billThen it also says on app so far pro rated line rental and a amount that's more then the new deal I should be paying.Will the pro rated line rental amount increase? And if so will it be a lot more?   

2
Tom
iD Mobile Employee
3 months ago
S
Newbie
Steven VallanceNewbie
asked in Ask a question.

billing dates

I got two billing dates 29th which I paid and the 14th which needs canceled thank you 

3
Siân
iD Mobile Employee
4 months ago
Trevor Winter
Civilian
Trevor WinterCivilian
posted in Ask a question.

Sim card not arrived

i ordered a sim card and went online to enter my PAC code. The sim card has not arrived.My order was made on December 14th (No. 130482144) Trevor WinterOriginal IDMobile No. [REDACTED]But I entered my PAC online assuming the card would turn up as promised to change to my old number[REDACTED]Now my old supplier Vodafone have cut me off and I have no phone.Please help

4
Tom
iD Mobile Employee
3 months ago
L
Newbie
lucduk23Newbie
asked in Ask a question.

number ported last week but now texting from the old , replaced number

I had my number ported over last Monday, everything was fine. Today I text a friend and its come through as the old, replaced number. Why would this suddenly happen? 

3
Kash
iD Mobile Employee
2 months ago
F
Newbie
fast_eddieNewbie
posted in Ask a question.

Cancelled Direct Debit twice

Set up my dd twice on the Portal and it was cancelled twice. Spoke to the bank and they said they can not cancel the DD and they are not allowed to either. There was plenty of funds in the account to pay it. I also left my Bank account details when I set up the account. Id were not helpful at all. My payment bounced today so I'll probably get an adverse mark on my credit score now.

4
Kash
iD Mobile Employee
16 days ago
Ken Linton
Newbie
Ken LintonNewbie
asked in Ask a question.

Number porting

Hi I have been trying to port two numbers across using pac codes for the last few days and it keeps saying something went wrong! I've checked and triple checked the details I have entered are correct tried on multiple devices and still no joy. Is there something wrong at ID mobile end can not get hold of anyone to help we didn't have this trouble last time we switched to this network any help would be appreciated 

4
Kash
iD Mobile Employee
3 months ago
V
Civilian
vasyCivilian
asked in Ask a question.

Refer a friend: help needed - nowhere to enter transaction number

Hi All,I joined iD Mobile via my friend’s link and received an email with “Click the button below and submit your iD Mobile account number to be on the way to claim your reward”.When I click on that button, it says “You cannot refer yourself” at the top and then the standard page where I can send a referral link to someone or buy a contract.There is no form to enter my transaction number into.I tried a different browser but the only difference is it does not say “You cannot refer yourself”.I contacted Customer Service via Live Chat but they said they are unable to help me, which is absolutely crazy.Could anyone help me or it’s a completely broken system? I can see a lot of similar posts with no solution.. Thanks

3
Tom
iD Mobile Employee
4 months ago
Lawrence Tremlett
Newbie
Lawrence TremlettNewbie
asked in Ask a question.

new sim card cannot be seen by phone

My mother purchased a new contract from you the other. The SIM card provided cannot be seen by the phone at all still says no SIM in the top corner. I also have a id mobile so have put it in my phone and same problem the phone cannot see. It she had got another id mobile SIM card how does she transfer her contract number to the new ID SIM card when it hasn't been activated yet is this possible??? 

2
Tom
iD Mobile Employee
2 months ago
R
Civilian
rosietCivilian
asked in Ask a question.

data allowance showing zero on Jan and Feb 24 invoices

On my January and February to date invoices the minutes and texts allowances both correctly show as unlimited, but my data allowance is shown as zero MB. The standard monthly data allowance should be showing as 12,228 MB. 

1
Tom
iD Mobile Employee
2 months ago
J
Newbie
Jimskin1Newbie
asked in Ask a question.

Short term account suspension

I am going travelling for a few months and would like to suspend my ID mobile account during this time and then reactivate with the same number when I'm back. Can I do this? I have a rolling 1 month contract.

1
Kash
iD Mobile Employee
3 months ago
Emma Smith
Newbie
Emma SmithNewbie
posted in Ask a question.

due to be disconnected on the 9th but charged today

Hi there,  I have requested to leave ID mobile and am due to be disconnected on the 9th. Unfortunately, I was just charged for a month of service today. Can somebody please help me with this? I wish to get my money back and cancel this service.   

2
Lauren
iD Mobile Employee
2 months ago
Giulia Cimini
Newbie
Giulia CiminiNewbie
posted in Ask a question.

switching to Id

Hello, I am trying to switch to ID. All the information I’ve provided are correct but it showing error with my PAC code or any other information. Could you assist me please?

2
Kash
iD Mobile Employee
1 month ago
Lucy Richardson
Civilian
Lucy RichardsonCivilian
posted in Ask a question.

pac wont work

Hi i am trying to transfer to ID but my PAC Or some details aren’t being accepted. I’m wondering if it’s my surname? I am recently married so my surname has changed from Naylor to Richardson  - my EE account is under Naylor and my ID account under Richardson.  thanks,lucy

1
Tom
iD Mobile Employee
4 months ago
B
Newbie
brikNewbie
asked in Ask a question.

why no further update?

received the following over 24 hours ago. no update since. i recently had the same when i ordered for my wife. she was updated almost immediately.Although the Samsung Galaxy S23 128GB Phantom Black you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon.In the meantime we’re going to prepare your order by running your credit check and taking payment (but only if your order requires it).Thank you for choosing iD, and please be assured that we’re working hard to supply your product as soon as we possibly can.i dont care what colour the phone is. is there any way to let them know this?

2
Tom
iD Mobile Employee
4 months ago
OllyT22
Newbie
OllyT22Newbie
asked in Ask a question.

Can i cancel this awful contract

Recently purchased a 15 pro and the network coverage is a disaster, apps and web browsers can’t load with 3 bars of 4g.Customer services only response is to “reset my device” which doesn’t improve anything.Is there any way i can get out this contract as i don’t want to pay for a product that doesn’t work for the next 2 years

2
Tom
iD Mobile Employee
4 months ago
Arnaud Amiel
Newbie
Arnaud AmielNewbie
asked in Ask a question.

Can't send SMS abroad

Hello everyone, I recently moved to iD and am struggling sending SMS abroad. I have turned on Interbnational in my account and have set up a cap of £5.Still when I send SMS messages, they are not delivered and I receive a text from iD saying texting abroad is chargeable and not included in my allowance.What more do I need to do?Thanks for your help.

1
Tom
iD Mobile Employee
3 months ago
L
Civilian
lexibrangham94Civilian
asked in Ask a question.

Live chat isnt working got me

Hi sorry i really need to talk to someone but the live chat isn’t working for me and i work during open hours 

1
Kash
iD Mobile Employee
30 days ago
Solomon Oxenham
Civilian
Solomon OxenhamCivilian
posted in Ask a question.

billing issue

I tried to pay my monthly phone bill via the phone service yesterday and it has taken the money out of my bank account but is not allowing me to use the services. I tried to pay it again today and the same issue has happened. So I have payed double my monthly bill and not received any of my service.

1
Tom
iD Mobile Employee
14 days ago
H
Newbie
hsdpacmodNewbie
asked in Ask a question.

Halifax OPT calls

For a long time I’ve had problems receiving Halifax automated phone calls. My partner with iD is in the same situation. I See there was another thread in the forum (I think it’s locked).Back a year or two this was a bit of a nuisance with some coming, others not, but from roughly a year ago, I have 100% failure rate.It’s a bit of a problem, as it normally means they have to send a letter home each time. Has anyone experienced these issues too?Text messages work fine. Just their calls never come.

1
Kash
iD Mobile Employee
2 months ago
M
Newbie
MaxwellplumNewbie
asked in Ask a question.

unreadable bills

I am new to ID and cannot read the bills on either iPhone or iPad; they are just a jumble of numbers and random characters.ive seen previous comments about this going back quite a while but the perceived ‘bug’ has obviously not been sorted out by ID as yet.It was suggested by ID I download Atlassian app, which I did but had no idea what to do with it. I’ve also downloaded adobe but not sure how it all works.I am absolutely not tech savvy so some the suggestions are lost on me.   The ID chat people will only send me the link to this Atlassian but give no further help on how to move forward.I am staggered by the lack of help from them; can anyone help with clear easy instructions for a work around and obviously free. Both apps wanted me to sign up for a subscription; it is probably me being useless with these things. But surely it isn’t too much to be able to see usage and bills direct from the ID app 🤷‍♀️🙈🙈  any help appreciated 

1
Tom
iD Mobile Employee
1 month ago
Neo33
Newbie
Neo33Newbie
asked in Ask a question.

connection keeps failing

My phone connection has got really bad over the last month. It keeps cutting out when the signal looks good, when I am at home or areas where there is full reception. I can hear the person I’m talking to but they can’t hear me. I’ve checked for updates and connection and no issue there. Sometimes the connection starts OK and then fails after a minute or two. Really frustrating and don’t know how to sort it?!! 

2
Tom
iD Mobile Employee
5 months ago
K
Newbie
Katie NewittNewbie
asked in Ask a question.

no confirmation and order number doesnt work

I ordered an iPhone 15 with a 2 year contract on the 23rd January and did not have money taken out of my bank or a confirmation email sent to me. However I was told the order went through and was given and order number. This order number does not track anything and is said to not exist can some please help me. Did my order not go through or is there something wrong?

2
Tom
iD Mobile Employee
2 months ago
Nick Leonard
Civilian
Nick LeonardCivilian
asked in Ask a question.

email address

I wantb to subsribe to ID Mobile. I have been asked to enter my email address and then confirm it which I have done. When I hit the Confirm button it takes men back to the email page and the Confirm Email is highlighted in red. I have entered it correctly. What is the problem?

2
Tom
iD Mobile Employee
2 months ago
Terms & Conditions
Why iD Mobile?