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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

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iD Mobile

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Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

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4796 Topics

Recent feedback.

Most replies Most views Newest first

asked in Ask a question.

Cannot receive Verification Codes

Hi, After porting my number from Vodafone I cannot receive any Verification Codes. I can still receive other SMS. Can anyone help me with it? I am using an iPhone. Thanks

asked in Ask a question.

Why am I receiving welcome messages in my private messages?

Last week I received two automated private messages from iDmobile “Thanks for registering with us and a very warm welcome to the iD Mobile Community.” and “ Congratulations - you’ve ranked up!” messages. Why am I receiving these this week when I created the community account over two years ago? Thanks

Kenny McconnellNewbie

asked in Ask a question.

Refer a friend family member.

If you buy an account for your son who is under 18 are you eligible for the refer a friend?

asked in Ask a question.

Trade in issue with Iphone 14 pro max preorder

Hello,I am looking to purchase Iphone 14 pro max and use trade in service, however these iphones won't be in stock until 5th of October, and according to trade in t&c I have to send my old phone within 14 days from making my purchase. This does not make sense, it should be 14 days from receiving your new handset. I won't be able to transfer my data between smartphones like I usually did, and would be left without the phone. Please advise. Regards,Tom

Nako KaravoqiriCivilian

asked in Ask a question.

I have lost my SIM card and don't have an app account, what do I do?

I lost my id sim card I have no account or app.What i have to do ?

Jaclyn CartlidgeRookie

asked in Ask a question.

How can I find my IMEI number without having my phone?

Hi I was wondering if I could get my IMEI number as my phone is broken and I can't get access to it. ThanksJaclyn

Shannelle ButlerNewbie

asked in Ask a question.

Can I purchase a device SIM free from iD Mobile?

I would like to know if it's possible for any Samsung phone without a sim so that I can keep my original number? All the ones I have found so far are with plans. I am interested in the Samsung Galaxy A21 but anything similar is also ok. Thanks

Evakate321Newbie

asked in Ask a question.

Poor communication

Poor communication

Sophie JacksonNewbie

asked in Ask a question.

can i use my phone in the isle of man?

i am going to the isle of man next week and wanted to check if my phone would work or not.

asked in Ask a question.

App says I've left iD mobile but I haven't?

I recently checked the app because I've had no data at all and unable to connect to any signal masts even manually. It says I left iD on the 3rd, the same date I actually started my contract. I got it through carphone warehouse. It's worked for a week so far since the 3rd but stopped working yesterday after like 5 days. Is there somewhere I can tell iD I don't want to cancel and never asked to cancel?

Freedom CreatureNewbie

asked in Ask a question.

New sim card contract for new phone

I am an existing customer, just bought a new phone, and i need another sim card for this phone, i saw an add for £16 for unlimited data, talk time, texts, it was saying there may be better deals for existing customers, been having problems contacting with my account, cant log in, so here i am.

asked in Ask a question.

Samsung S21 FE chipset

Hi Guys, There are two versions of Samsung Galaxy S21 FE available to order: Samsung Galaxy S21 FE 5GSamsung Galaxy S21 FE 5G 2022 The first one looks to have the Snapdragon 888 chipset, there is no information on the 2022 version. Can anyone clarify that 1) the first version does indeed contain Snapdragon 888 and 2) Which chipset is in the 2022 version - is it Snapdragon 888 or Exynos 2100? Thanks

John.rNewbie

asked in Ask a question.

pm

Hi I need someone to pm me about cancelling disconnection which is processing and why is live chat not loading I have tried for three days and used different browsers but no live chat I have also tried 7777 from my mobile and no where can I find on the menu to stop a cancellation this doesn't look good for id I might just leave anyway John r

Istvan Zsolt KocsisNewbie

asked in Ask a question.

I have never received my sim card, but was charged.

P A CNewbie

asked in Ask a question.

What is my iD number?

I have received the Sim card. There was nothing else in the bag advising me what the ID mobile number is. i intend to use my old number but have a PAC code but no good as I dont have the ID mobile number to use to transfer my existing number it over to ID. Transfer No is 435342399 Re order 122868968. If I cant get this sorted quickly will cancel transfer and leave . #Thank you

Wendy.martinNewbie

asked in Ask a question.

Samsung Galaxy A51 keeps freezing

My Samaung Galaxy A51 phone keeps freezing and turning itself off. Its very frustrating. i have a year left on my contract and would like to know how to stop this happening. Please help

IBurnsNewbie

asked in Ask a question.

I struggle to switch to ID. Can you help, please?

I am trying to switch to ID with PAC. Follow the link, enter the details, cannot switch - error in your details message. I try to switch from my laptop. I have not used my new SIM. All the details are correct. How to fix the problem? Before I give up.

Peter LowthianNewbie

asked in Ask a question.

I need a PUK Code

when i try to connect to live chat i get a url error

A

Anonymous

asked in Ask a question.

GDPR and removing my details

As per I’d like to be removed. I’d also like to know what BS excuse ID is using. Please explain which exemption you are using and why you think that is appropriate so I can contact the Information Commissioner’s Office to complain.

BayazMoonNewbie

asked in Ask a question.

Temporary cease

Hello,Is it possible to place temporary cease or block on all services associated with a phone on my account, whilst still paying the bill? Thanks in advance

DingodoggoNewbie

asked in Ask a question.

cant send premium mms

Hello.I can't send a premium mms from my mobile. Bill is paid amd I have plenty of credit limit available. It was working but stopped

J0TNewbie

asked in Ask a question.

How can I setup my tablet to use data?

Hello, I have just bought a tablet and I’m hoping to link it in with my ID account so I can use the data when I go away from home. I can’t see anywhere on the website as to how I can do this; can anyone give me some advice please? I have a monthly payment plan.Thank you

Mark BottomleyNewbie

asked in Ask a question.

son lost phone we cant contact customer service

My son lost his phone so can't log on his missing mobile.I can't do it on my accountUnable to ring customer servicesOver 4000 related help articlesNightmare to get a new sim and sort his back outAll automated and can't access without a missing mobile phoneHelp please

Tom CCivilian

asked in Ask a question.

Trade In Offer Question

Hi all,I’m attempting to take advantage of a trade in offer on the ID Mobile website (£150 minimum trade-in when taking out a new 24 month contract on an S21 FE 5G 2022). Unfortunately, the trade-in tool is not recognizing my existing handset (a Samsung Galaxy A41) – please can you advise how I should proceed?Note: I’ve read other posts here where it has suggested that if the IMEI number is not recognized then the handset is not accepted. However, given the wording of the offer (copied below for ease) I’m not sure that’s still the case.*Trade-in any working or non-working mobile phone to purchase a Samsung Galaxy S22 or a Samsung Galaxy S21 FE and purchase a new 24 month plan from ID mobile between 28/07/2022 - 30/09/2022. Minimum £150 guaranteed or the value of the traded in handset, whichever is higher will be discounted off the upfront cost of the phone, issued onto a Gift Card or received via a BACS transfer. Open to participants resident in the UK , Isle of Man or Channel Islands

robsprattNewbie

asked in Ask a question.

I need to speak to ID but can't get through to someone

HOW do you speak or chat with someone at ID? It seems impossible. The chat links never work. I have tried via my mobile and my pc, using all the browsers I have, and nothing works. Chat is NEVER available. I have a serious problem with my new sim and I NEED to speak to someone at ID about it NOW. How do you make chat work, or else, is there a phone number that I can call where I can speak to a human being. ID seem fine until there is a problem or you need to speak to them. When that happens, I have never encountered a worse support system.

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