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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4801 Topics

J
Newbie
JazbatiNewbie
asked in Ask a question.

Cannot receive Verification Codes

Hi, After porting my number from Vodafone I cannot receive any Verification Codes. I can still receive other SMS. Can anyone help me with it? I am using an iPhone. Thanks

16
Mohammed
iD Mobile Employee
1 year ago
L
Civilian
Lettucenibbler
asked in Ask a question.

Cancel three sims recently purchased and activated (within this last week) please.

Hi, I would like to cancel the three sim-only contracts we have just received please. Your website is hard to navigate as you have no contact us page nor access to live operators outside normal working hours which isn’t ‘very current’ and I appear to go in circles. The live chat does not work on either an iphone,ipad, or macbook (as tried over two days) so I expect you’re overwhelmed with enquiries.Through reading historic reviews of your services I'm not willing to endure the stress of not being able to speak immediately with an operator as you can on the other networks available. The frustration of being redirected to the community page unfortunately isn't a prompt solution to any issues we may face in the future, so I do not wish to be tied to a 24month contract on three seperate lines I'm afraid. My reason for needing to make contact with you is that the 4G coverage is too poor in my area, so on my 55 mile commute it’s frustrating trying to access the internet where I make use of m

8
Tom
iD Mobile Employee
1 year ago
S
Newbie
shaunwinfieldNewbie
asked in Ask a question.

Item returned to consignor - no redelivery details?

The post code on my delivery address was incorrect, DPD were unable to deliver my handset and it now shows as ‘item returned to consignor’. So phone seems to be sent to Currys? I’ve corrected the post code on my ID details, but have no contact regarding redelivery and have no contact details to find out what is happening to my new handset.How do I get my new handset, my new contract has already started. 

1
andewhite
Legend
1 year ago
S
Newbie
shaunwinfieldNewbie
asked in Ask a question.

Item returned to consignor

The post code on my delivery address was incorrect, DPD were unable to deliver my handset and it now shows as ‘item returned to consignor’. So phone seems to be sent to Currys? I’ve corrected the post code on my ID details, but have no contact regarding redelivery and have no contact details to find out what is happening to my new handset.How do I get my new handset, my new contract has already started. 

1
Tom
iD Mobile Employee
1 year ago
Salimatu Sillah
Newbie
Salimatu SillahNewbie
asked in Ask a question.

my bill is coming to an end

Good morning first of all I have never registered an account.  My question is when is my last payment as my contract is coming to an end. I want to make sure I pay for my last bill then cancel my contract to prevent money being taken from my account. Am not sure whether this month or September it will end. Please call me on [REDACTED] or send an email to confirm thank you

4
Tom
iD Mobile Employee
1 year ago
S
Newbie
Steve10Newbie
asked in Ask a question.

Unable to launch Live Chat

For the Attention of iD mobileI’m using the latest version of Google Chrome but the Live Chat will not launch. I have followed ALL of the instructions/advice that apply to this situation but with no different result. The SIM that I had been using was in a Mifi router that is now turned off so I cannot (and have not been able to) receive information to the telephone number. I wish to cancel the contract but have not been unable to find a way to contact you. The contract is a monthly contract with a termination notice period of 30 days. Yesterday I posted notification of cancellation of contract via Royal Mail certificate of posting and Royal Mail signed for service.Regards,Steve

5
Tom
iD Mobile Employee
1 year ago
B
Newbie
binkybeeNewbie
asked in Ask a question.

temporary number being used in imessages

My existing number successfully ported over a couple of weeks ago, however when replying to texts from my contacts it is always received from the temporary number ID mobile provided. Any idea why this might be the case when my existing number that I ported over shows up when calling out, rather than the temporary number. Do I have to do something in order for the temporary number to be forgotten? In iMessages Settings I can see that it says it’s coming from the temp ID Mobile and there isn’t an option to choose my actual phone number. If turned iMessages on and off and no luck still. Thanks. 

7
B
Newbie
1 year ago
M
Newbie
Mahoney002Newbie
asked in Ask a question.

Outbound Audio not working when making or recieving calls

In the last month I have been having an issue when making or recieving calls the other party is not able to hear me.When the issue happens I have tried switching on and off speaker to swap between the two mics. The issue also occurs when connected to my cars hands free.   I have a Samsung A51 and have run a full diagnostics on the handset. I can confirm both mics are 100% working.

8
Tom
iD Mobile Employee
1 year ago
Rob Wynn
Newbie
Rob WynnNewbie
asked in Ask a question.

Can I use my old ID mobile SIM?

I may come back to ID Mobile if I can use my old SIM, which I still have. Is this possible?

4
Tom
iD Mobile Employee
1 year ago
Bernadette Howard
Newbie
Bernadette HowardNewbie
asked in Ask a question.

Account suspended even after bill has been paid

My account has be suspended but I have paid my bill how do I sort this out 

2
Tom
iD Mobile Employee
1 year ago
C
Newbie
ChrissymcNewbie
asked in Ask a question.

Entering competitions via text

I set my cap to £2 to enter a competition, I get charged 25p and no entry into competition why is this?

9
andewhite
Legend
1 year ago
D
Civilian
DylanjiejonesCivilian
asked in Ask a question.

how to remove blacklist from device

My device has been blacklisted. I had reported it lost but now found the device

2
Tom
iD Mobile Employee
1 year ago
Evie Cole
Newbie
Evie ColeNewbie
asked in Ask a question.

Additional Sims

Can I buy an additional sim card for my child online? Total of 2 sim cards in my name. If so, where do I do this? 

1
andewhite
Legend
1 year ago
Adrian Pracowiak
Newbie
Adrian PracowiakNewbie
asked in Ask a question.

Pay off my phone

Hi, I would like to ask if it’s possible to pay off the price for the phone and then keep paying for the actual monthly data?? 

2
Tom
iD Mobile Employee
1 year ago
E
Civilian
eneriCivilian
asked in Ask a question.

Not able to call my number. Error: "The number you have called is not recognized"

Hi, for at least 2 weeks I have the problem, that people can not call me. The get “The number you have called is not recognized. Please check the number and dial again."I’ve been in the chat with iD several times. What we tried so far:new SIM card use the new SIM card in another phone - same issue use another SIM card in my phone - no problems sending details of 2 calls to iD tech support - they came back that they need additional information, which means another hour for me in the chatSo, I was wondering if someone else had the same problem and how you solved it?More details:iPhone XR, up to day OS joined iD 1.5 years ago (so it’s not due to recently transferring my number) making calls is no problem  sending/receiving text is no problem using mobile data is no problem issue occurs in different locations (home, work, holiday), on 3G, 4G and with WiFi call enabled.Any ideas before I jump onto another chat with the support team? Thanks. My settings (the phone numbers that try to call me

4
Kash
iD Mobile Employee
1 year ago
Elizabeth Godfrey
Newbie
Elizabeth GodfreyNewbie
asked in Ask a question.

Muted phonecall

Hi, I have had my ID Mobile since December and recently I have had an issue with making and receiving phone calls. The issue is I am muted and the other line cannot hear me. I put the phone down and then make the phone call and it works  I have checked the sim coverage and all ok, also same on another phone

2
Tom
iD Mobile Employee
1 year ago
S
Newbie
shivyhornNewbie
asked in Ask a question.

My extra charges went up in money

My extra chargers have always been balanced at £10 however it recently went up to £50. I did not change it to £50 since I don’t need that much to of it. Is there anyway I can get the money back. It was a lot of money that was taken out, especially with the money I pay monthly. I never got a text that my chargers had changed to £50 so I was unaware until I looked at my account today. 

4
Tom
iD Mobile Employee
1 year ago
I
Newbie
Imtiyaz HaqueNewbie
asked in Ask a question.

Forget Date of Birth used to make account

I joined iD Mobile over two years ago.A different Date of Birth was used when my account was made. The person who made it cannot remember which dates were used now. I need to log into my account but I cannot.  What do I do?

1
andewhite
Legend
1 year ago
Don Scott
Newbie
Don ScottNewbie
asked in Ask a question.

I am unable to reset my password, my DoB is not recognised!

Unable to access my account, the reset password screen does not accept my Date of Birth

3
Tom
iD Mobile Employee
1 year ago
S
Newbie
Steve10Newbie
asked in Ask a question.

How do I cancel a SIM card that is used in a mifi router?

I cannot see any codes that are sent to me by idmobile for verification purposes so how do I contact you to terminate my SIM card? Your Chat bot is not showing (have tried for two days). I will be cancelling the Direct Debit now.

4
Tom
iD Mobile Employee
1 year ago
M
Civilian
MDZIPCivilian
asked in Ask a question.

ID sent me 2 sim cards and set up 2 direct debits

I signed up online and have been sent 2 SIM cards. I have also noticed that 2 direct debits have been set up on my account. Is it possible that ID has duplicated the order by accident? What is the best way to sort this out? I can not see a customer helpline number anywhere. 

6
Mohammed
iD Mobile Employee
1 year ago
Periwinkleboy
Newbie
PeriwinkleboyNewbie
asked in Ask a question.

Call receiver cannot hear me on first call

Hello, I have a Samsung A21s and the microphone works fine. However, when I make phone calls I have to make them twice as on the first call the receiver cannot hear me at all. This wouldn't be a problem but when you're put in an 2 hour long queue just to find out they can't hear you is incredibly frustrating.  You HAVE to connect with the receiver once to fix the issue.This issue does not happen when receiving calls. Any help? I've had this problem since 2019.

4
Mohammed
iD Mobile Employee
1 year ago
Pauline Murtland
Newbie
Pauline MurtlandNewbie
asked in Ask a question.

need to cancel husbands account

Please help, my husband has been trying to cancel his contract. He have never been able to log into his account nor access iD mobile’s services and was not able to find any support on the iD Community page. There is never a ‘Live Chat’ option available and no-one to talk to over the phone.He just wants to cancel his contract with iD and be left alone. Please help me.

1
andewhite
Legend
1 year ago
Sscorey
Newbie
SscoreyNewbie
asked in Ask a question.

Unable to move PAC from iD to iD

My child didn’t have enough data on his phone with ID so I ordered a new sim through ID the phone won’t accept it I havnt  got a pac code as it is still with ID

1
Tom
iD Mobile Employee
1 year ago
Samuel Nuttall
Civilian
Samuel NuttallCivilian
asked in Ask a question.

help cant cancel contract

I can’t cancel my contract and i’ve been trying for months, I haven’t got my SIM nor have I used it - I don’t even think I ever received this and I cant create my account to cancel the contract I have already paid £18 worth on a SIM I have never used and now I am being chased for anoither £12, I have tried to get into contact with iD mobile so many times but I either don’t get through or don’t get a useful response I am not happy with paying this extra fee as you will be able to see this SIM hasnt even been used and it has caused a lot of stress to my mental health  please can someone contact me and get it cancelled? 

3
andewhite
Legend
1 year ago
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