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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4797 Topics

B
Newbie
binkybeeNewbie
asked in Ask a question.

temporary number being used in imessages

My existing number successfully ported over a couple of weeks ago, however when replying to texts from my contacts it is always received from the temporary number ID mobile provided. Any idea why this might be the case when my existing number that I ported over shows up when calling out, rather than the temporary number. Do I have to do something in order for the temporary number to be forgotten? In iMessages Settings I can see that it says it’s coming from the temp ID Mobile and there isn’t an option to choose my actual phone number. If turned iMessages on and off and no luck still. Thanks. 

7
B
Newbie
1 year ago
S
Newbie
shaunwinfieldNewbie
asked in Ask a question.

Item returned to consignor

The post code on my delivery address was incorrect, DPD were unable to deliver my handset and it now shows as ‘item returned to consignor’. So phone seems to be sent to Currys? I’ve corrected the post code on my ID details, but have no contact regarding redelivery and have no contact details to find out what is happening to my new handset.How do I get my new handset, my new contract has already started. 

1
Tom
iD Mobile Employee
1 year ago
S
Newbie
Steve10Newbie
asked in Ask a question.

Unable to launch Live Chat

For the Attention of iD mobileI’m using the latest version of Google Chrome but the Live Chat will not launch. I have followed ALL of the instructions/advice that apply to this situation but with no different result. The SIM that I had been using was in a Mifi router that is now turned off so I cannot (and have not been able to) receive information to the telephone number. I wish to cancel the contract but have not been unable to find a way to contact you. The contract is a monthly contract with a termination notice period of 30 days. Yesterday I posted notification of cancellation of contract via Royal Mail certificate of posting and Royal Mail signed for service.Regards,Steve

5
Tom
iD Mobile Employee
1 year ago
Salimatu Sillah
Newbie
Salimatu SillahNewbie
asked in Ask a question.

my bill is coming to an end

Good morning first of all I have never registered an account.  My question is when is my last payment as my contract is coming to an end. I want to make sure I pay for my last bill then cancel my contract to prevent money being taken from my account. Am not sure whether this month or September it will end. Please call me on [REDACTED] or send an email to confirm thank you

4
Tom
iD Mobile Employee
1 year ago
Rob Wynn
Newbie
Rob WynnNewbie
asked in Ask a question.

Can I use my old ID mobile SIM?

I may come back to ID Mobile if I can use my old SIM, which I still have. Is this possible?

4
Tom
iD Mobile Employee
1 year ago
Bernadette Howard
Newbie
Bernadette HowardNewbie
asked in Ask a question.

Account suspended even after bill has been paid

My account has be suspended but I have paid my bill how do I sort this out 

2
Tom
iD Mobile Employee
1 year ago
Don Scott
Newbie
Don ScottNewbie
asked in Ask a question.

I am unable to reset my password, my DoB is not recognised!

Unable to access my account, the reset password screen does not accept my Date of Birth

3
Tom
iD Mobile Employee
1 year ago
Fabio Az
Newbie
Fabio AzNewbie
asked in Ask a question.

New phone upgrade missing ear buds

I have recently upgrade my phone to a Samsung galaxy z flip 4. The hand set has been sent to the post through DPD but I did not get sent the ear buds. What do I do. My contract is included the ear buds 2 and I got only sent the handset. What do I do to get the missing parts?

8
Tom
iD Mobile Employee
1 year ago
Sscorey
Newbie
SscoreyNewbie
asked in Ask a question.

Unable to move PAC from iD to iD

My child didn’t have enough data on his phone with ID so I ordered a new sim through ID the phone won’t accept it I havnt  got a pac code as it is still with ID

1
Tom
iD Mobile Employee
1 year ago
S
Newbie
Sami.ao4Newbie
asked in Ask a question.

S21 FE out of stock

Hi, Im shopping around for new contracts and I'm quite interested in ID Mobile's for the S21 FE but it's out of stock. Does anyone know when it'll be available again preferably in white or lavender?Thanks

2
Tom
iD Mobile Employee
1 year ago
S
Newbie
shaunwinfieldNewbie
asked in Ask a question.

Item returned to consignor - no redelivery details?

The post code on my delivery address was incorrect, DPD were unable to deliver my handset and it now shows as ‘item returned to consignor’. So phone seems to be sent to Currys? I’ve corrected the post code on my ID details, but have no contact regarding redelivery and have no contact details to find out what is happening to my new handset.How do I get my new handset, my new contract has already started. 

1
andewhite
Legend
1 year ago
C
Newbie
ChrissymcNewbie
asked in Ask a question.

Entering competitions via text

I set my cap to £2 to enter a competition, I get charged 25p and no entry into competition why is this?

9
andewhite
Legend
1 year ago
Evie Cole
Newbie
Evie ColeNewbie
asked in Ask a question.

Additional Sims

Can I buy an additional sim card for my child online? Total of 2 sim cards in my name. If so, where do I do this? 

1
andewhite
Legend
1 year ago
I
Newbie
Imtiyaz HaqueNewbie
asked in Ask a question.

Forget Date of Birth used to make account

I joined iD Mobile over two years ago.A different Date of Birth was used when my account was made. The person who made it cannot remember which dates were used now. I need to log into my account but I cannot.  What do I do?

1
andewhite
Legend
1 year ago
Samuel Nuttall
Civilian
Samuel NuttallCivilian
asked in Ask a question.

help cant cancel contract

I can’t cancel my contract and i’ve been trying for months, I haven’t got my SIM nor have I used it - I don’t even think I ever received this and I cant create my account to cancel the contract I have already paid £18 worth on a SIM I have never used and now I am being chased for anoither £12, I have tried to get into contact with iD mobile so many times but I either don’t get through or don’t get a useful response I am not happy with paying this extra fee as you will be able to see this SIM hasnt even been used and it has caused a lot of stress to my mental health  please can someone contact me and get it cancelled? 

3
andewhite
Legend
1 year ago
Patrick Revilles
Newbie
Patrick RevillesNewbie
asked in Ask a question.

how to stop 80876

I have have never texted or had any connection to the number 80876...but yet i have been charged 1.50 on numerous times over the last two months ..how do i stop this, and can i claim back the money they have taken?

3
Patrick Revilles
Newbie
1 year ago
I
Newbie
IanatNewbie
asked in Ask a question.

Ianat

HiI have bought 2 lines and want keep my numbers, 1 pac number has gone through OK but the other will not work. There is plenty of time left on them (1st sept). Could this be because both accounts have the same email? And if so how do I change one?ThanksIan

4
I
Newbie
1 year ago
Pauline Murtland
Newbie
Pauline MurtlandNewbie
asked in Ask a question.

need to cancel husbands account

Please help, my husband has been trying to cancel his contract. He have never been able to log into his account nor access iD mobile’s services and was not able to find any support on the iD Community page. There is never a ‘Live Chat’ option available and no-one to talk to over the phone.He just wants to cancel his contract with iD and be left alone. Please help me.

1
andewhite
Legend
1 year ago
C
Newbie
Cc82ukNewbie
asked in Ask a question.

phone out of stock

I have ordered Samsung s22 please could you let me know when you are expecting stock, when I ordered it it said in stock online but then received email to say you are awaiting stock im off work today was expecting it would be delivered today.so now not sure I will be home to accept delivery so I may need to cancel order please can someone contact me.Thanks

1
Tom
iD Mobile Employee
1 year ago
S
Newbie
SiftyNewbie
asked in Ask a question.

Going round and round in support circles

My son's data balance and carry over seems to be corrupt. Says he has 4gb for this month but available left = 0gb.How do I contact ID Mobile about this? It is not made easy to understand how to make contact.There is no explanation of where the  'Live Chat' button is. On the live chat page a link is given which explains to go to the 'Contact us' page but there is no link provided and no description of how to navigate to the Contact Us page.Really quite bad...

4
Tom
iD Mobile Employee
1 year ago
Aimz1987
Civilian
Aimz1987Civilian
asked in Ask a question.

What to expect when moving my old number across?

Hello, hoping someone can help advise me please.I have recently moved over to ID from EE.I went through the online form to move my old number over with the PAC code on Saturday 20th August, I appreciate it takes a bit longer when requesting this over the weekend.. however, as I have not recieved any confirmation yet - what can I expect to know this has been processed? Do ID send you an email/text? I’m not yet set up my online profile properly as it of course asks for your number, but I dont wish to put in the ID mobile number if that makes sense as I will ultimately be using my old EE one!Thanks

3
Aimz1987
Civilian
1 year ago
W
Civilian
Wendy BCivilian
asked in Ask a question.

How to Close an account after the account holder has passed away?

My Mum has recently passed away and I need to close her ID Mobile account.  This topic comes up several times on the community page but there are no answers telling you how to do this.  Please help.  

1
andewhite
Legend
1 year ago
S
Newbie
SertabsNewbie
asked in Ask a question.

keep getting access denied to the very and little woods site

Hi hoping someone will help, I keep on getting a message whenever I try to log into my very account and I tried my old Littlewoods (same company) same message access denied  I also get this when I log into my IN&S account to buy or take out bonds that keeps logging me out saying Iv back spaced which I haven’t  is there anything I can do Thanks  

8
andewhite
Legend
1 year ago
B
Newbie
Bern10Newbie
asked in Ask a question.

Lost sim and forgotten account password and want to cancel

Hello,My grandfather’s phone has been experiencing problems recieving calls since he’s gotten into England, I opened the phone to find that his idmobile sim card is not in it and we are uncertain where it is. He wants to keep his number but can’t recall his account password to get what is required for a PAC number and doesn’t have the sim card to recieve the verification code asked for after selecting the “Forgotten Your Password?”.What can be done so that he can get a replacement SIM? Thanks.

1
Mohammed
iD Mobile Employee
1 year ago
Tim_mac
Newbie
Tim_macNewbie
asked in Ask a question.

Incorrect time device on Auto set time / automatic time zone

I have a Netgear Nighthawk M5 (MR5200) router.  I have it set to Automatic Time Zone and the time is out by an hour. currently 22:17 at the time of writing and the device time is at 21:17.  I would need to set as manual time zone and set it to UTC(+1) to correct it, however doing so is escalating an existing issue where the device is not registering on the network without the aid of an external antenna.  Still testing if the time is restricting access to the network.  Might try putting my 3 sim in the device and see if the time correct, I seem to remember yesterday when I got the device, the time was correct on 3.

2
Tim_mac
Newbie
1 year ago
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