Ask a question.

Not sure where to ask your question? Ask it here!

  • 4,742 Topics
  • 18,032 Replies
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
  • 5
  • 43
iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
  • 5
  • 236

4742 Topics

C
Newbie
candp1974Newbie
asked in Ask a question.

Can't get into account!

I'm trying to get a password reminder so I can get into my account. I'm entering my Idmobile number, surname and DOB and keep getting the response "The details you've entered are incorrect. Please try again." I've been trying for ages now and getting nowhere. It's driving me crazy that I can't actually speak to anyone! Does anyone have any advice please? Thanks so much. 

2
C
Newbie
1 year ago
Z
Newbie
zaskarcyrusNewbie
asked in Ask a question.

Finding it impossible to upgrade

I'm eligible for an upgrade, but when I try and process it I get an error message stating that the 1p transaction to verify my identity cannot be processed. I contacted customer services via online chat and was told my billing address was different from my profile address so they updated it.But the same happened again. I called the bank, and they said there are no blocks on my account and can see ID have attempted to take the 1p but aborted at there end.Back to customer services and they said I had two addresses on my profile and set them to the same. Tried to upgrade and... the same error message. Contacted them a third time and was told that the format of my address could be the issue. If you look how you edit it in your profile, the number and street name are on separate lines and nowhere to add the village before the town (as it shows up with my bank). I tried editing a couple of times but the same result, it refuses to go through.I've spent several hours back and forth with this o

4
Z
Newbie
1 year ago
Konrad Szymaniak
Newbie
Konrad SzymaniakNewbie
asked in Ask a question.

How to register/log in to the mobile app?

I would like to access my personal ID mobile app but unable to do so. Yes I have provided all information and details seem to show incorect, my mobile number is the same so im a little confused as to why this issues appears? Very dissapointed, can anyone help please?

1
andewhite
Legend
1 year ago
Chris O'Donnell
Newbie
Chris O'DonnellNewbie
asked in Ask a question.

Contract declined due to failed credit check

My order was declined due to failed credit check but my score is fine. I’ve already got an ID contract for my daughter and I was wanting one for me. Is there a way to review this?

3
andewhite
Legend
1 year ago
T
Newbie
Tilly24Newbie
asked in Ask a question.

unable to register new account and enter PAC code

New to ID mobile, entered my sim today. Unable to register new account and need to enter my PAC code to keep my old number, but this keeps saying ‘something went wrong’

1
andewhite
Legend
1 year ago
C
Newbie
cprydeNewbie
asked in Ask a question.

app setup

Hi, I am using the sim in a garage alarm, so once the activation code is sent to the alarm I’m unable to receive it & set the app up. Is there any way round this?  cheers  

3
andewhite
Legend
1 year ago
Magdalena Smith
Newbie
Magdalena SmithNewbie
asked in Ask a question.

Calling to Slovakia- problem

Since end of April 2022 when calling my mum in Slovakia, I can hear her, but she can't hear me....had an online chat w ID no help...but received 20 pages of itemised phonecalls in post??!! I have no idea who done what...I have enough credit to make international calls as I used to, it is very annoying...and of course I get charged even I don't manage to speak to my mum...those forums are no real help…We need live help from ID customer services...

1
andewhite
Legend
1 year ago
Cara Graham
Newbie
Cara GrahamNewbie
asked in Ask a question.

Data charges

I've recently travelled to Amsterdam, and Cyprus, both in the 'roam like at home' areas, and have been charged for data even though I still have data to use in my allowance. What's going on? How to I get this refunded? 

1
Rory
Newbie
1 year ago
G
Newbie
GazzatafNewbie
asked in Ask a question.

How to renew my contract for another 12 months

HiMy £10 60gb SIM only contract ends on 1st June 2022 and want to know how to renew it for a further 12 months.I only want to pay £10 & no more for the same deal I have at present, Can you please help in this matter to continue this SIM only deal and what is needed to do so unsure if I have sign up on the dashboard and if another sim card, ideally I just want a continuous smooth deal that doesn't require another sim card and the same number.So just want a further 12 month contract with ID on the deal I have now and same number.Hope this makes sense Thanks in advance 

2
Rory
Newbie
1 year ago
R
Newbie
richiefernsNewbie
asked in Ask a question.

Change to a lower plan after contract ends

My plan ends mid of next month. I want to automatically switch over to a lower charge plan. Can i set my preferences now. I know that I can change plan after my contract ends, but this always incur additional charges. I want to avoid extra charges this time around.

1
Rory
Newbie
1 year ago
J
Newbie
JCMylesNewbie
asked in Ask a question.

reward not forthcoming

I referred a family member to qualify for the reward scheme, I received an acknowledgement in February but not heard anything since?How can this be queried please?

1
Rory
Newbie
1 year ago
Jen Gill
Newbie
Jen GillNewbie
asked in Ask a question.

Cant make outbound calls - Isle of Man

I travelled to the Isle of Man on Monday and received the usual text messages. I can text and use the internet/apps etc and receive incoming calls, but each out bound call I make has an automated voice saying ‘it’s not been possible to connect your call’. I am here with three other people on ID and they can all make outbound calls and call me. Please can you rectify the issue? Thanks 

1
Rory
Newbie
1 year ago
Sam Clifford
Newbie
Sam CliffordNewbie
asked in Ask a question.

pac code transfer lost

I requested a PAC code from my previous network which i got i then gave the pac code over to the new provider Smarty and i have given it 3 days and still nothing. My previous network terminated my contract saying ur pac code has gone through to the new network anyway smarty have said that they have received nothing and i cant make any phone calls. My phone is showing 4g and that but cant use any data messing or calling. My wife can call me on my old number, but smarty are telling they have another number for me. Which i have tried calling and that doesnt work. Ive tried my wife's sim in my phone which she is also with smarty and hers works in my phone. Every time i go to call it says i have not been given access to this service. Can anyone help and also do you think i can get my old number back ? I tired every helpline and they just keep telling me to turn the phone on and off 

1
WelshPaul
Legend
1 year ago
T
Newbie
Talib_kweliNewbie
asked in Ask a question.

fraudulent letter received

Hi, I’ve just received a letter from you thanking me for setting up a new direct debit and that you will collect £35.99 each month. I am not a customer and I have not set up a direct debit with you. I am very concerned that my identity is being used fraudulently. Can you advise me how to log this as fraud and cancel this. 

3
T
Newbie
1 year ago
K
Civilian
kreemyCivilian
asked in Ask a question.

Monthly Phone bill increased by more than £3 without notice after 2 months

Monthly Phone bill increased by more than £3 without notice after 2 months.There is no Customer Service number, Chat service just says we cannot do anything. Its been a bad experience and not sure when will they increase again. No official letter or mail about the about 10% increase in charge. 

1
WelshPaul
Legend
1 year ago
A
Newbie
AngelhaseyesNewbie
asked in Ask a question.

Premium texting

I can't send a text to 84850 

4
WelshPaul
Legend
1 year ago
Max Camorra
Civilian
Max CamorraCivilian
asked in Ask a question.

Unlimited texts abroad

Hello,I’m in germany at the moment. Can I use the unlimited texts like in UK? If yes, is this truly unlimited or does it have a fair use policy on texts?And can I only send texts from germany to UK or also from germany to germany (German +49 number)?Thank youMax

1
WelshPaul
Legend
1 year ago
C
Civilian
COOKECivilian
asked in Ask a question.

COOKE - Question for iD

HOW DO I TALK TO SOMEONE 

3
WelshPaul
Legend
1 year ago
K
Newbie
Keroro1979Newbie
asked in Ask a question.

My number hasnt transferred, and i cant get through to speak to anyone

My number was supposed to be transferred yesterday (it was sent through Wednesday morning and my account says it was due to be ported yesterday).Are there any issues / delays at the moment? How do I contact someone to discuss outside of the community?  I’ve never been with a mobile provider where it is so difficult to actually speak to someone.

1
WelshPaul
Legend
1 year ago
L
Newbie
LlewekabNewbie
asked in Ask a question.

Transferring number

Hey. I've just requested to transfer my number from vodafone to ID. I just wondered when do I swap the sim cards? Many thanks. 

1
WelshPaul
Legend
1 year ago
Kate Bardsley
Civilian
Kate BardsleyCivilian
asked in Ask a question.

NHS or student discount

Do you offer any NHS or student discount?

3
WelshPaul
Legend
1 year ago
M
Newbie
MolluscNewbie
asked in Ask a question.

How to port old iD number to new iD sim?

I had a pre-existing phone and iD sim contract, and I have just bought a new phone and new iD sim contract. I would like to port my old iD number to my new phone, but it won’t let me use a PAC to port the number from one iD sim to another - is it possible to do this? I really need to keep my old number. All best,Molly

1
Rory
Newbie
1 year ago
D
Newbie
davidkerr04Newbie
asked in Ask a question.

Armed Forces Covenant

Can anyone clarify where iD stands on the Armed Forces Covenant?  I’m about to deploy overseas for 6 months and would like to take a contract break so that I’m not paying for a service I can’t use. I’m not asking to get free service - would happily pay for the outstanding months on my contract after I return. Customer service aren’t being very helpful, even when I explain that I can provide evidence from my Unit Welfare Officer. 

1
Rory
Newbie
1 year ago
C
Newbie
Chloe.macNewbie
asked in Ask a question.

nothing working

I received a text asking me to pay an outstanding amount to regain access to services. This has happened before and I paid it and got usage back of data, calls and texts almost immediately after. However, this time I have still not got access to any of this and I paid it 2 days ago now. It says on my ID Account that this was paid. I have turned my phone on and off to see if that helped but nothing still. 

4
Rory
Newbie
1 year ago
Wynifred Wilson
Newbie
Wynifred WilsonNewbie
asked in Ask a question.

Cancelling Contract a moving abroadfter

I have moved abroad permanently and in the process of moving I have lost the ID Mobile SIM.  Please would you let me know how I may cancel the Contract?I have also forgotten my password and PIN, so I am unable to access the “Live Chat” service.

3
Wynifred Wilson
Newbie
1 year ago
Terms & Conditions
Why iD Mobile?