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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4713 Topics

D
Newbie
David McGowanNewbie
asked in Ask a question.

Removing blacklisting from device reported by someone else

I use an iPhone 11 Pro Max.  Bought originally by me in my name as a phone for my wife and for the last six months after she upgraded  I have been using it quite happily with my ID sim.It stopped working yesterday - unable to call, use mobile data or send / receive texts.  The local Apple Store have advised me it is appearing on a national database as lost / stolen (not reported as such by us) and they are unable to do anything.  They said that the IMEI number may have been entered incorrectly and they have seen this happening before.  They pointed me in the direction of ID mobile to resolve the matter.Unfortunately, I cannot remember my  password to get into my account and now cannot get a text reminder code to do so because the phone has been blacklisted.  Help please!

7
Tom
iD Mobile Employee
1 year ago
Victor Rodrigues
Newbie
Victor RodriguesNewbie
asked in Ask a question.

New Monthly contract - Old SIM

I purchased a smartphone with a new contract online and received today. im just wondering how to activate my plan but still use my original number from another company. i know how to port the number but how do i connect this number to the contract if i already received a new sim card  thank you

2
Victor Rodrigues
Newbie
1 year ago
Cristian Iacob
Newbie
Cristian IacobNewbie
asked in Ask a question.

Phone number problems when I send text messages

Hi, what can I do to stop this from happening? When I send text messages to other people it appears that I am sending with a different number, most of the time no one answers me because they do not recognize the phone number, and if they try to call back that number the exchange says does not exist the number.When another person calls, the number appears correctly.Thank you

7
andewhite
Legend
1 year ago
K
Civilian
kevin_o_malleyCivilian
asked in Ask a question.

Poor indoor coverage

I have little or no idoor coverage, but I have an old signal booster from a previous contract with 3. Would I be able to reuse my 3 signal booster to enhance the ID Mobile coverage in my home?

13
Mohammed
iD Mobile Employee
11 months ago
r3tr0gam3r89
Newbie
r3tr0gam3r89Newbie
asked in Ask a question.

Switching from another provider

Hello I have recently heard of the amazingly good package deals with iD Mobile and thought this would be a brilliant chance to make a switch as I really need to save money. I am currently on a contract with EE and wondered do I need to wait for this contract to end/pay it off myself or do iD offer to pay off contracts on the basis you then switch to them? I contacted GiffGaff about this once before and they said as they don't do contracts only pay as you go then the ozone must be provided yourself. Thank you

10
Mohammed
iD Mobile Employee
11 months ago
C
Newbie
ColinmcdonaldNewbie
asked in Ask a question.

roaming abroad

My daughter is travelling abroad for 17 days visiting 5 countries in this time (3 or 4 days in each country).. she joined ID before 21st June so only has the limited amount of data to use (£7 per month so only allowed 5.4gb data under the fair usage policy). So my question is, does the allowance reset every time she enters a new country or is it just 5.4gb over the whole 17 days... Also, her monthly allowance will reset during this trip so again will this only give her 5.4gb or will she get another new 5.4gb when the new payment month starts... Hope this makes sense.. thanks

4
Kash
iD Mobile Employee
9 months ago
D
Dawnbradshaw
asked in Ask a question.

Locked sim pin

Hi the phone my sim was in died and I have bought another phone put the sim in and now its saying its locked and I ned a sim network puk code. Any help please.

6
Tom
iD Mobile Employee
7 months ago
N
Newbie
nadavey21Newbie
asked in Ask a question.

Old Sim Still Working After Porting

Hi, recently changed form EE to ID. Gave ID my PAC a week ago and thought everything was working on. Turns out some people have been messaging and calling me but these have not been coming through on my new phone. Turned my old phone and these calls and messages popped up??? Has anyone had this issue before and know how to resolve this? I'm expecting some important calls so need to get this resolved.

2
Kash
iD Mobile Employee
1 year ago
J
Rookie
JellyBeenRookie
asked in Ask a question.

How to find out how much I have left to pay after leaving ID

Hello, I want to know how much is left from my final bill as I've been getting charged in bits rather than all at once and I am not sure how much is left or if it is now fully paid off.Is there a way for me to find out? I don't see a way to find out on the app as I have limited access.  Thank you. 

7
Mohammed
iD Mobile Employee
1 year ago
L
Newbie
livkfilakNewbie
asked in Ask a question.

Problem transferring my old phone number across

Hi, I have just moved to iD mobile and provided a PAC code from my previous contractor. However, this hasn’t transferred over and my phone is still linked to the incorrect new number.Please advise 

13
Kash
iD Mobile Employee
5 months ago
AuroraRaven13
Newbie
AuroraRaven13Newbie
asked in Ask a question.

“Sorry your service does not allow access to this number”

Hi there Twice today on outbound calls I have had the automated message “sorry your service does not allow access to this number”.  The outbound call was to a 3 number. First time it was immediate and cut off. I redialled and was on the call for approx 7 mins then the message played and cut the call off.  I see this has been raised before and resolved but possibly a repeat issue?Thanks,

5
Tom
iD Mobile Employee
8 months ago
A
Rookie
AdamJW93Rookie
asked in Ask a question.

Can I upgrade my contract early? I have broken my phone.

I have an iPhone SE 2020. It currently has a cracked screen and a cracked camera along with lots of scratches. My contract ends in July and I’m eligible for an upgrade in May. Is there any way I can discuss my options with iD in terms of an earlier upgrade? I would like to stay with iD as they’ve been good and have good prices. This phone has poor battery life and has breaking way too easily. Is there any phone you would recommend as a replacement?     

4
Tom
iD Mobile Employee
1 year ago
S
Newbie
SRGNewbie
asked in Ask a question.

Direct debit remaining in my bank account long after leaving ID mobile

I had long left ID to switch providers 6+ months ago, however i can see my direct debit to ID mobile remaining on my bank account.My final payment should have been paid as part of my final direct debit payment, and since leaving there have been no further payments from my direct debit, despite it remaining on my bank account.I have since cancelled this direct debit to clear up my bank account, it should have been a historic direct debit with no more due dates / payments (as has been the case in the time since i left); however today i received a text from ID stating‘Your bank has notified us that your direct debit has been cancelled. If you don’t have a active direct debit with us, it could lead to missed payments, as cancelling this does not automatically cancel your contract.’I was rather alarmed at receiving this message as i was certain my account had been closed (And can no longer access my account online), and have had no payments taken out in the months since i left, despite my d

10
Mohammed
iD Mobile Employee
1 year ago
L
Civilian
lukasmaximusaureliusCivilian
asked in Ask a question.

Cancellation within 14 day window when number has been ported in

Can anyone confirm the cancellation process for someone that has already ported their number in from another network, if I am in the 14 day window? I am speaking to someone on live chat to arrange a return and some of the comments I’ve received make absolutely no sense - it’s like they have no idea what they’re talking about!For example,Thank you for providing your mobile number. Could you kindly confirm with a "yes" or "no", if you know your customer service pin? Please refrain from submitting the PIN on this chat without the supported form. No Thank you for sharing can you please try and reset the password so that I can give you a new code. With regards to your bank you will have to go to the bank and enquire with them as who have hacked your account because this verification code its for your iD app and not for your banks.  ‘hacked your account’!?? What are they smoking over there in ID HQ!? No one has hacked my account, the person seems very confused. When I asked what happens

1
Kash
iD Mobile Employee
1 year ago
J
Newbie
JayKarimNewbie
asked in Ask a question.

One time security Code for app not coming through - Please Help!

Hi, I’ve tried multiple times but unfortunately the one time security code to register the app is coming through via SMS. This might be to do with the phone number change also happening today.  Please can someone help?

5
Mohammed
iD Mobile Employee
10 months ago
Meglouise
Newbie
MeglouiseNewbie
asked in Ask a question.

how long does it take for my number to be transferred over?

I set for my number to be transferred over this morning between 8-10am and now at 3:30 i still haven’t received the SMS message to say it’s transferred and it still has the original iD mobile number which I don’t want? How long can it take? 

12
Kash
iD Mobile Employee
1 month ago
G
Newbie
gbert84Newbie
asked in Ask a question.

RPI increase - if i change plan now, will it still apply?

Hello, I've read a few bits on the website about the upcoming RPI increase, which this year is obviously pretty hefty. Through the ID Mobile app, I see that I can upgrade my plan for an additional amount per month that would work out significantly less than my current plan + RPI increase. From what I can gather, it would appear that if I do this (change plan after 1st Feb '23) then the RPI increase would not apply - is anyone able to confirm that this is the case please?Cheers!  

6
Tom
iD Mobile Employee
1 year ago
SMcDoodle
Rookie
SMcDoodleRookie
asked in Ask a question.

account suspended despite bill being paid

account suspended due to late payment. after 24hours service still hadnt been reconnected. i got to speak to someone through vulnerable customr department. he told me to remove SIM card and restart phone. this fixed the issue but following day it seems my service is suspended again, and removinf SIM card and restarting phone doesnt help now. i am up to date with my bills. what do i need to do? do i need new SIM card?Phone im.using is an Oppo model: cph2067

12
Kash
iD Mobile Employee
1 year ago
A
Newbie
aidanmcdonagh22Newbie
asked in Ask a question.

I would like to cancel my contract, I'm within my 14 day cooling off period

I am within the 14 day cooking off period, I would like to cancel my contract please.

1
Mohammed
iD Mobile Employee
1 year ago
Nigel Hebblethwaite
Newbie
Nigel HebblethwaiteNewbie
asked in Ask a question.

Can't get my PAC

Here’s something a bit odd………I currently have a Tesco PAYG account , the number from which I wish to keep as it’s so well-used and everyone knows it. I texted ‘PAC’ to 65075 as per the id website instructions .The text seemed to send correctly , but I instantly received a reply from O2 , saying a PAC could not be issued , as there was a ‘problem’ , and to try later or go online to O2. I am not aware that Tesco uses O2, but that does not mean they don’’t . …...I’ve just checked , and it IS O2. I have a grand total of 4p credit left, and this decided me now was a good time to switch . Could the issue be that 4p is not sufficient credit to receive the PAC text? I note that  the 4p credit did not change upon sending said text . I am reluctant to put any credit onto the Tesco account, as I’m sure there’s a minimum amount, and that’s a bit stinky as it won’t get used , unless Tesco send me a different number to continue with , then I can burn up that credit ? Or, is it likely to be due to th

4
Tom
iD Mobile Employee
11 months ago
J
Newbie
jinsoulNewbie
asked in Ask a question.

DPD delivered my phone to the wrong address over a week ago and iD mobile won’t do anything about it.

My phone was due for delivery on the 26th May and was delivered to the wrong address, I filed a complaint on the same day and was told they’d get back to me. Almost a week later i’m sat here WITHOUT my new phone and a contract that I have to pay for. I contacted on Thursday 2nd June and was told i’d be contacted on Friday, Friday comes around and nothing so i’m told to wait 24 hours to be contacted and it’s now sunday absolutely nothing. Absolutely useless company, I need a replacement asap.

1
andewhite
Legend
1 year ago
D
Rookie
DavuckRookie
asked in Ask a question.

NO signal and sim replaced.

I have just joined in the last week, number ported over on Tuesday 17th, made one phone call and now absolutely no signal.  this is day 3 of no signal, went and got a new SIM card as I popped into Currys and was advised no issue in that area(still no signal for me). Changed the sim and still the same and the sim has been activated. FK3 area were they state they are working on a technical issue. Other phones in the home on three and have no issues, phone rebooted etc but still not even one bar and the network not identified in the setting of the phone. Tried another sim in the phone and the network picked up (Lyca). Options or advise please as can’t receive phone calls and messages and waiting for important call !!! Thanks

13
Tom
iD Mobile Employee
5 months ago
S
Newbie
SamuellaNewbie
asked in Ask a question.

My final bill shows that I am in credit. How will I be able to get a refund for that?

My contract ended on the 23rd February 2022. And I have requested a pac to switch to a new network provider. but my final bill shows I am in credit so I was wondering how I can get that refunded. Thank you. 

4
Rory
Newbie
2 years ago
Sophie Rachel
Newbie
Sophie RachelNewbie
asked in Ask a question.

Question re: multiple phones

Hello, I have an existing ID account that expires in ~6 months, upgrade due End of Dec. I have today pre ordered the Pixel 7, with a new 24 month contract. My intent is to;wait until my new Pixel 7 arrives, then transfer my number to that phone and send off my old phone for trade in Once my old phone has arrived and I have received the funds, cancel my existing phone, soaking the termination fee (because it’s essentially a net zero due to the bonus £150 from trade ins when purchasing the new pixel My main question is (as well as, please someone tell me if I’ve done something stupid here), in terms of my actual ID accounts, can I merge them or is something weird going to happen? Thank you! Sophie

4
Tom
iD Mobile Employee
1 year ago
S
Newbie
sooperNewbie
asked in Ask a question.

iMessage not activating after number port

I’ve read various threads here and haven’t found a solution. Tried all the tips on resetting network settings, restart phone, hard reset, disabling enabling iMessage/FaceTime, signing in/out iCloud, checking the phone number settings, removing/inserting sim, resetting on apple’s site etc etc etcNothing has worked. I want to reach out to id mobile but there’s not a single place I can find on the website that allows me to do that. It’s just the forums and chat bot that doesn’t put you through to an advisor.From Apple support:It might take up to 24 hours for your carrier to verify your phone number with Apple. Contact your carrier to make sure that you can send and receive SMS messages and wait up to 24 hours after you try the troubleshooting steps above. So it’s possible that it’s not been verified yet. Would love to contact iD but don’t see an option for it.

8
Kash
iD Mobile Employee
6 months ago
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