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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4747 Topics

D
Rookie
DavuckRookie
asked in Ask a question.

NO signal and sim replaced.

I have just joined in the last week, number ported over on Tuesday 17th, made one phone call and now absolutely no signal.  this is day 3 of no signal, went and got a new SIM card as I popped into Currys and was advised no issue in that area(still no signal for me). Changed the sim and still the same and the sim has been activated. FK3 area were they state they are working on a technical issue. Other phones in the home on three and have no issues, phone rebooted etc but still not even one bar and the network not identified in the setting of the phone. Tried another sim in the phone and the network picked up (Lyca). Options or advise please as can’t receive phone calls and messages and waiting for important call !!! Thanks

13
Tom
iD Mobile Employee
5 months ago
Kirkiep
Newbie
KirkiepNewbie
asked in Ask a question.

How do I find out how long I have left on my contract ?

  Please ignore the title above.I have edited the text below .My ID Mobile contract (costing £12pm) will expire on 29/10/2023.I am no longer using the phone associated with it because I recently bought a new phone with new contract from O2.Can I switch the ID Mobile contract to a different phone which is currently SIM only until October when the ID Mobile contract expires ?

2
Tom
iD Mobile Employee
11 months ago
Sophie Rachel
Newbie
Sophie RachelNewbie
asked in Ask a question.

Question re: multiple phones

Hello, I have an existing ID account that expires in ~6 months, upgrade due End of Dec. I have today pre ordered the Pixel 7, with a new 24 month contract. My intent is to;wait until my new Pixel 7 arrives, then transfer my number to that phone and send off my old phone for trade in Once my old phone has arrived and I have received the funds, cancel my existing phone, soaking the termination fee (because it’s essentially a net zero due to the bonus £150 from trade ins when purchasing the new pixel My main question is (as well as, please someone tell me if I’ve done something stupid here), in terms of my actual ID accounts, can I merge them or is something weird going to happen? Thank you! Sophie

4
Tom
iD Mobile Employee
1 year ago
S
Newbie
SamuellaNewbie
asked in Ask a question.

My final bill shows that I am in credit. How will I be able to get a refund for that?

My contract ended on the 23rd February 2022. And I have requested a pac to switch to a new network provider. but my final bill shows I am in credit so I was wondering how I can get that refunded. Thank you. 

4
Rory
Newbie
2 years ago
H
Newbie
heywoodgNewbie
asked in Ask a question.

conditional call forwarding active

Why do I get “conditional call forrwarding active” every time I make a call.Voice mail is disabled on my accountCan anyone help?

3
andewhite
Legend
2 years ago
CatherineR92
Rookie
CatherineR92Rookie
asked in Ask a question.

Phone not Delivered - Ordered 8.7.23 - Norfolk

I'm really hoping someone can help, I'm at a total loss of what to do and the situation is really starting to upset me. ALSO if this situation sounds like something you're going through/have been through in the past please let me know, as I'm trying to build a picture of a pattern of failed deliveries/mistakes by DPD in order to build a formal complaint, especially if they were recent or local to me (see title of post).I ordered a Pixel 7 phone and ID Mobile SIM card via the Carphone Warehouse website on 8.7.23, it was due to come 10.7.23 but a parcel was actually delivered by DPD a day earlier on 9.7.23.Inside the parcel was the SIM Card that I ordered but the phone was missing, and instead inside my package was a pair of Apple AirPods. In the 2 weeks since DPD opened an investigation, closed it, then reopened it, and have now closed it again, an email I got from Currys this evening says: "Please be advised that we received feedback from DPD and unfortunately we will not be able to fo

11
CatherineR92
Rookie
8 months ago
Kim McFarland
Civilian
Kim McFarlandCivilian
asked in Ask a question.

how do i claim my promotional offer

Recently upgraded to oppo Reno 8 pro with offer of free oppo pad air(tablet) how do I claim this ?  

4
Mohammed
iD Mobile Employee
1 year ago
Maria A Slater
Newbie
Maria A SlaterNewbie
asked in Ask a question.

no free gift received

HiI changed my contract to I’d mobile through carphone warehouse shop I received my phone but ear buds did not arrive, how do I get them?

5
Mohammed
iD Mobile Employee
8 months ago
Spacegirl2820
Newbie
Spacegirl2820Newbie
asked in Ask a question.

Contract end date?

How can I find out when my contact ends?

4
Mohammed
iD Mobile Employee
1 year ago
gruntfutuk
Rookie
gruntfutukRookie
asked in Ask a question.

Can't send message with iD - code 0

Unable to send sms text to some numbers. UK to UK. Get an error:Can't send message with iD - code 0. Tried with and without WiFi connection. OK to / from wife also on iD. Samsung Galaxy S22. My wife is having same problem on her phone.

6
Kash
iD Mobile Employee
1 year ago
Alice Vowles
Newbie
Alice VowlesNewbie
asked in Ask a question.

data stops working

For the last few days I am struggling to keep my SIM card data connected. I have to restart it every 20 minutes but now it is not loading anything at all. I had no problems up until yesterday and I am in a full service area and the same area it was working fine in before. How do I resolve this as this is my only WiFi access

15
Tom
iD Mobile Employee
4 months ago
J
Newbie
JackseckerNewbie
asked in Ask a question.

Direct debit is not being taken, paid manually, now I can't use phone

I recieve a text saying payment is late and log into the app where it says the direct debit wasn’t taken.So I pay manually, which is all cleared within a few minutes.It isn’t giving me the option to add or change direct debit, even though my banking account is fine (paying other things with plenty of money in there so should be working in the first place).An hour later I try to call someone and it instantly forwards to a customer payment helpline saying that I have called the number even though their records show that I’ve paid up to date.So now my phone isn’t working and I have no way to resolve the issue.I also don’t have the option to resolve this next month when I assume this will happen again?

2
J
Newbie
1 year ago
V
Newbie
victoriaferrerNewbie
asked in Ask a question.

How do I get notified when my old number has been transferred?

Hi @iD Mobile I’m waiting for my old number to be transferred today (selected day when I purchased SIM card). I inserted the new SIM but obviously has the new ID number (which I don’t want) and can’t register on the app because I’m not receiving the security code.How will I get notified when my old number has been transferred if SMS are not working and can’t register on the app?I’m going abroad tomorrow so I need this to be sorted today.Many thanks!

8
Mohammed
iD Mobile Employee
9 months ago
M
Newbie
MisspeaceNewbie
asked in Ask a question.

Unexpected bill increase no additional charges

Hi is there a reason why my bill has increased from £38.99 to £42.03 without permission, consent, warning or explanation? I was never told why my bill increased or informed that it will when I took out my plan. I’ve never had a plan increase without being told so why is this happening?? And for clarity there hasn’t been any additional charges or extra charges on my bill. 

3
WelshPaul
Legend
1 year ago
J
Newbie
Jez147Newbie
asked in Ask a question.

voicemail settings

Hi all, when someone calls and I don’t answer I always get a text to say there’s a voicemail even if the caller doesn’t leave one. Is there a setting to stop the text but not turn voicemail off? Tia 

5
J
Newbie
11 months ago
S
Newbie
Sandy13Newbie
asked in Ask a question.

Help! I am not receiving my Santander OTPs, all other texts are fine.

Santander have advised me they are sending me the OTPs and it’s an error with ID mobile.

8
Kash
iD Mobile Employee
2 years ago
Nataliaaa.xxx
Civilian
Nataliaaa.xxxCivilian
asked in Ask a question.

Using Data abroad

I’m going to Poland in 2 weeks, will my data work there the same way it works here in England? I just want to make sure because giffgaff had told me i could but when i got there it didnt work:( 

1
Kash
iD Mobile Employee
2 years ago
CJA
Civilian
CJACivilian
asked in Ask a question.

How does your monthly contract work?

I have just signed up for a monthly rolling contract, in order to receive a SIM card.Does my ‘month’ begin when I activate my SIM (as it does with other providers)? I do not want it to start until I want it to start, because I want to use up my data from other providers first.Then, what happens at the end of the month, when the contract expires? Can I turn off ‘auto renew’?  If not, presumably I can can just cancel my direct debit if I don’t want it to renew, and my contract will just naturally expire. If I then want to start a new month, can I re-start a new DD and reactivate my SIM, or do I have to start again and order a new SIM? (This wouldn’t work for me, as I might be travelling and unable to receive mail).None of your information makes clear how it works. If it doesn’t look as if it will work for me, I might just cancel.

2
Tom
iD Mobile Employee
10 months ago
Edward Moon
Civilian
Edward Moon
asked in Ask a question.

Google Pixel 7 - 5G?

Hi, I recently got a Google Pixel 7 and a new contract with ID Mobile, first time swapping from O2 in over 10years. The contract I got specifically was for 5G.  However its been two days now, and I can’t seem to connect to 5G using the pixel, I can;’t see this as a network option. I also read a thread that Google 7 isn’t supported on the 5G Network by ID Mobile yet.  Any help from the community would be much apprecaited!     

2
Kash
iD Mobile Employee
1 year ago
E
Newbie
EmmaKitkat27Newbie
asked in Ask a question.

ID Customer, keep number on new contract.

I recently purchased a black Friday deal through USwitch on a Google Pixel 7 Pro and with ID. The deal is/was Google Pixel 7 Pro in Obsidian, Unlimited Minutes and Texts and 100GB of data for £9 Upfront and then £35.99 per month after on a 24 month contract. I am already a customer with ID but could not find this particular black Friday deal anywhere on IDs website to consider just upgrading first so I placed the order through USwitch to get the deal. I would like to keep my original number but I am not sure how to do this now having two ID SIM cards. I also can only view details in app from my 'old' account and not for my new contract purchase. Any help would be much appreciated as I would like to keep my original number that I know by heart and that so many people/businesses have saved under my name. I am sure this isn't the first time someone has been in this kind of dilemma? Thanks and Kind Regards,Emma

7
Kash
iD Mobile Employee
1 year ago
B
Newbie
Busted1992Newbie
asked in Ask a question.

I need a new sim, but forgot password for my account

Hi,I have damaged my phone and sim and need a replacement SIM asap. However I have forgotten my password and can’t login to my account to order a new sim. Please help.

5
WelshPaul
Legend
1 year ago
C
Rookie
CancuniaRookie
asked in Ask a question.

Roaming / International Calls

I’m going to Spain next week, so Roam Like at Home is included & I have roaming enabled in my account. As I’ll be making international calls back to the UK via the Roam Like at Home, do I also need to enable International Calls on my account?Thanks

3
Mohammed
iD Mobile Employee
1 year ago
Liz Scambler
Rookie
Liz ScamblerRookie
asked in Ask a question.

trouble entering pac code

I have my new ID SIM installed and activated, I have my PAC code and I want to transfer my old number across. When I follow the instructions and click the link to enter the PAC code I get an error message "The requested URL was rejected.Please consult with your administrator". What does this mean and how can I keep my number if I can't transfer it? All advice gratefully received!

4
Kash
iD Mobile Employee
2 months ago
Ant Aiken
Civilian
Ant AikenCivilian
asked in Ask a question.

full 4g no Internet

According to your map I should have full 4g coverage in my area.Infact I do. But the 4g isn't thr problem. The connection is sound, but there's no data being transferred.  My laptop is telling me there's no connection and my phone apps are kicking me off for no data. It's not "slow" it's just, non existing. My old Vodafone sim wad good enough for streaming video, gaming and video calling all at once.Today, I can't even send a Facebook message, YouTube stopped 10 minutes ago and none of my games load. Galaxy s21 ultra btw. Still waiting to see this mysterious 5g being advertised. And I travel from Boston to Perth every weekend. Still yet to see a single 5g signal.

3
andewhite
Legend
2 years ago
Forest of Dean
Rookie
Forest of DeanRookie
asked in Ask a question.

cant register on ID mobile

I am new to id mobile, my new phone has my old number already transferred.  To register with id mobile I put in my own transferred number but it didn't know that (although that's the number on my phone) so I tried to register with the phones original number but it then sends the 8 digit pin to that number . Obviously I don't have that number so I can't retrieve the PIN as I don't have that number,  any idea?

11
Kash
iD Mobile Employee
19 days ago
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