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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4797 Topics

B
Newbie
Busted1992Newbie
asked in Ask a question.

I need a new sim, but forgot password for my account

Hi,I have damaged my phone and sim and need a replacement SIM asap. However I have forgotten my password and can’t login to my account to order a new sim. Please help.

5
WelshPaul
Legend
1 year ago
S
Newbie
SianineNewbie
asked in Ask a question.

Loss of service after number port

Requested a number port after leaving my old network 14/03, this was to be completed by 15/03. During the afternoon my old account with the other network was closed and not long after my sim switched from full service to no service with 'emergency calls only' appearing. I have been on to the complaints team every day since but still no solution. A blank sim was sent out a week after the issue was raised and the number transferred but this hasn't worked either. I tried an O2 sim in the handset and it worked fine with full service, 4g etc. Looks like I've been disconnected from the network during the port, any ideas?

5
Kash
iD Mobile Employee
2 years ago
Claire Jones
Newbie
Claire JonesNewbie
asked in Ask a question.

No service

I switched to you guys a few months back and have never had signal where I live despite the signal according to the website is supposed to be "very good" I'm lucky if I get 1 bar anywhere indoors or outdoors? 

5
Kash
iD Mobile Employee
2 years ago
C
Civilian
CraggybukCivilian
asked in Ask a question.

signal keeps dropping out

Signal keeps dropping despite saying it is in 4g. Also phone signal keeps showing an exclamation mark on pixel 6. This has happened at home for a while but currently in London where I would expect it to be perfect and it's worse than ever.

5
Mohammed
iD Mobile Employee
2 years ago
Jody Faith Murphy
Newbie
Jody Faith MurphyNewbie
asked in Ask a question.

s22 plus preorder

I placed an order and the money was taken does this mean I've been accepted?   

5
Kash
iD Mobile Employee
2 years ago
F
Civilian
frustratedcustomerCivilian
asked in Ask a question.

Please enter a valid last name

I’ve found a similar question with the search, but I have a space in my last name and removing the space still gives an error.I looked in the developer console:{errorCode: "E40", errorType: "Business Exception",…} errorCode: "E40" errorMessage: "We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again." errorSummary: "Incorrect PAC Details Submitted Message - last name incorrect" errorType: "Business Exception" I tried removing the space, e.g. my last name is “foo bar”, I tried “foobar”, “bar” , none of which workthis is a a really bad experience

5
WelshPaul
Legend
2 years ago
Josh.S
Newbie
Josh.SNewbie
asked in Ask a question.

no outgoing calls or texts from a new handset

I have a sim only unlimited deal. After paying off the bill I placed it in a new handset. Blackveiw 4900. Now the bill has cleared on the app but I still get redirected to the payments helpline when I make a call and cannot send texts or use data. The sim is picked up by the handset but the number shows as unknown on settings for the phone and sim. The APN setting are correct for ID. Unfortunately I don't have access to another handset to try the sim in that. I've also tried cleaning the sim and reinserting, a safe mode reboot and a factory reset.

5
Kash
iD Mobile Employee
2 years ago
N
Newbie
NoggyNewbie
asked in Ask a question.

trouble signing into app

On app ask for phone number when I put in my number which I have transferred to ID mobile the app does not recognise it and if I put the number I got with my sim card that doesn't work either. 

5
N
Newbie
1 year ago
Shane Pearce
Newbie
Shane PearceNewbie
asked in Ask a question.

Oppo Find X3 Neo 12G RAM Utter junk or is it provider data issues? 14 cool off?

Hi…I was with O2 for so many years, not upgraded since Huawei P20 Mate Pro was on sim only as no phones of interest.Fast forward saw ID mobile and the Oppo Find X3 Neo and its large 12G RAM and 256gb storage, figured I’d give it a go, read good reviews on phone, etc.Phone arrived a day early, looks nice, lovely screen picture, etc..But quickly I noticed data and performance issues and its REALLY BAD at simple 4k 30fps DJI MP4 video editing on Powerdirector Pro, even photo editing via Photoshop Express and Lightroom Mobile is painful and hangs for 30 odd seconds before actually saving a jpeg.I’m also struggling to get on various websites when out, although signal states good and 4g or 5g but Spotify works in car (Streaming)Every time I arrive home the phone goes mad, chiming, beeping for messages, FB, Instagram, etc basically as soon as it connects to my wifi network.Surely this cant be right, I mean 12Gb of RAM!!! or is it just nasty cheap RAM?To compare, my P20 Mate Pro is only 6Gb RA

5
Rory
Newbie
2 years ago
T
Newbie
TheKuttsNewbie
asked in Ask a question.

Contract Ending - Unable to pay the 1p to confirm my identify and change my SIM Online. Who can I call?

I am told by iD Mobile that my current SIM Plan is ending on the 28th of March.  So, I took the opportunity to change my plan.  I selected the plan I want and ordered it but was told I need to pay 1p to confirm my identity.  I cannot make the payment - I have tried several cards and they all fail.What number can I call to set this up?

5
Mohammed
iD Mobile Employee
2 years ago
R
Civilian
Random123456Civilian
asked in Ask a question.

Identity theft - need contact with someone

Hey,Extremely annoyed I’ve had to make an account just to post this. Live chat claims everyone is busy, sent a complaint to an email that apparently doesn’t exist weeks back and the phone system is automated.Someone has used my details to create an account and now I’m being harassed with letters for payment that I didn’t make. CIFAS is already aware that I am a victim of identity theft and I’m on their protected database so I am irritated this account has still managed to make it through.Can someone please send me a DM and sort this mess out. 

5
Rory
Newbie
1 year ago
Jessica Entwistle
Newbie
Jessica EntwistleNewbie
asked in Ask a question.

Change to married name

How do i change my name to my married name?

5
andewhite
Legend
1 year ago
B
Newbie
bigjim67Newbie
asked in Ask a question.

Live chat

Why is it when I click on live chat to discuss my account I end up having to talk to a chatbot who don't understand my questions.I been a loyal customer for years now and can't even speak to a real person 

5
Jack Armstrong
Newbie
1 year ago
HeatherLouise1997
Newbie
HeatherLouise1997Newbie
asked in Ask a question.

I got this email and I don't understand why I need to contact iD about an uograde

 This is the contents of the email I received, do i need to be worried? Is something wrong? Or is it to just confirm it's me asking for the upgrade? Any help ASAP please as I don't want my order cancelled.   Dear Miss HURLEY-SMALLWe need to speak to you regarding an update for your order reference: ‪120980664‬.  Please call our support team on ‪0207 1391 398‬. Our lines are open Monday-Friday 9am until 7pm and Saturday 9am until 5.30pm. We look forward to your call. Regards The iD Team

5
andewhite
Legend
2 years ago
Marc Atkins
Newbie
Marc AtkinsNewbie
asked in Ask a question.

What are my options if my signal keeps dropping out whilst at home?

As things stand I can barely make or receive a call whilst at home. To be honest I don’t make many when out and about and work from home 2-3 days a week so it’s important my phone works whilst I’m there.  I’ve had a fleeting look at the other forums and I can say that I haven’t had any work done in my home that would change connectivity. I’ve been in this contract for 14 months but this problem only seems to have started in the last 2/3 months or so. I have an iPhone 12 that’s up to date in terms of iOS and is in good working order. I have Wi-Fi calling enabled but this seemingly does not help.  As it stands I really feel as though I’m not getting what I’m paying (7.8% more than initially agreed) for and I’m not happy about that at all.  Any advice or help is greatly received. 

5
andewhite
Legend
2 years ago
S
Civilian
SleepApnoeaManCivilian
asked in Ask a question.

Diagnosed Severe Sleep Apnoea and Heart Failure & Missed payment for £3.24. Not even a bill sent???

Hello.In Mid January 2022 I got diagnosed with Severe Sleep Apnoea (With Evidence). I was under a sim contract with ID Mobile from December 2021 but only a month contract and can leave at anytime after that first month contract ended. I stayed with ID Mobile because my previous provider had problems with where I live and the Virgin Sim was in between two mobile masts and there was a problem with one of the masts and when my Virgin Mobile Sim connected to that particular mast I would lose service or the reception was very poor. I decided to change service providers and came onto ID Mobile. I would lose reception with ID Mobile also quite often during phone calls and some of these calls were important, Hospital, Drs ETC. It got to a point when it really started to annoy me. I wanted to speak to an actual person as regards the problem, but could not find any way on the ID Mobile website to do this, no link or number I could contact. It was a difficult time for me with the Sleep Apnoea and

5
Taye Stone
Newbie
1 year ago
B
Newbie
Bob69Newbie
asked in Ask a question.

5g Out in North London?

No 5G reception in North London N7 9JJ for 3 days.Any outages?

5
B
Newbie
1 year ago
F
Newbie
Flanker67Newbie
asked in Ask a question.

Premium text messages not sending, error code "iD - error 0"

 Having checked I have activated the Premium feature on my phone and I have full allowances and a cap that hasn't been exceeded, I still cannot send a text to a competition number. Please advise Thank you very much.

5
andewhite
Legend
2 years ago
C
Newbie
Cs12Newbie
asked in Ask a question.

identity theft need contact with someone

I have been victim of identity theft and someone has set an account up with I’d mobile. this has made me have to register my details to speak with someone- which incidentally I am not overjoyed about. can someone get in touch please

5
Rory
Newbie
2 years ago
A
Novice
AndyLBNovice
asked in Ask a question.

Data amounts?

Does ID no longer offer 50GB data deals? I find 50GB perfect, I don't need to go up but don't want to go down in amount.

5
A
Novice
1 year ago
S
Newbie
stezzaNewbie
asked in Ask a question.

Damaged phone contract to new phone contract

Hi folks.I damaged my phone about 6 months ago and decided to open another contract with ID Mobile for a new phone.I never activated the new sim that came with it but continued to use the old sim in my new phone.The old contract is now ended with my old damaged phone but want to keep the old sim in my new phone.How do I cancel the old contract but keep my old sim going?Thanks you.

5
S
Newbie
2 years ago
AndyRed
Newbie
AndyRedNewbie
asked in Ask a question.

change of phone

Hi, the battery on my iPhone is dying so I’ve bought a cheaper phone as a replacement, I have a sim only account with you and want to keep my old phone number, do I need a new sim to go into the new phone, I’ve tried with my SIM card from my iPhone but it won’t work. Many thanks 

5
AndyRed
Newbie
1 year ago
H
Newbie
Harry JessopNewbie
asked in Ask a question.

Pre-ordered Oppo Find X5 Pro concerns

I pre-ordered the Oppo Find X5 Pro on 15/03/2022. I received an email on this day giving me an order reference. The email told me that my order is being processed, and that I should get in touch if I don’t receive another email about this processing in the next 24 hours. I received another email on 15/03/2022 telling me that my order is still being processed. This second email also stated that, “ Although the product you ordered is currently out of stock or on 'pre-order', were expecting it shortly, so it should be with you soon.In the meantime were going to prepare your order by running your credit check and taking payment (but only if your order requires it).”The uprfont cost for the phone was charged to my bank account on 16/03/2022 to Carphone Warehouse. I haven’t received another email from iD Mobile since. I tried to get in touch using the chat bot, but I’ve been unable to find my iD customer service pin as I do not have an iD mobile number. I’m unsure whether my order is still b

5
Kash
iD Mobile Employee
2 years ago
Steve Marsh
Newbie
Steve MarshNewbie
asked in Ask a question.

Fraudulent account set up in my name.

Hello, as title Iv received a letter saying Iv set up a new account with yourselves which I haven’t. My name and address has been used to fraudulently set this up. Iv been in contact with Action Fraud and have a crime reference number. I briefly spoke to someone on live chat but I want to take this up in a more formal way due to the seriousness of the situation. Could you please get back to me as this needs shutting down straight away.  

5
Tom
iD Mobile Employee
1 year ago
S
Newbie
S.E.WheelerNewbie
asked in Ask a question.

phoning/texting another mobile

why can’t I phone or text a certain mobile number?

5
S
Newbie
1 year ago
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