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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4756 Topics

Emmarosedavies1997
Newbie
Emmarosedavies1997Newbie
asked in Ask a question.

charged for a month and a half

I have just opened my bill for this month and it is £19 - my plan is £12. I see I have been charged from 1st October - 17th November. Why am I paying more when it should be monthly? Also, my scheduled payment for December is still £12, so I am not paying any less as I’ve paid for November this month? 

5
andewhite
Legend
1 year ago
Ann Warren
Rookie
Ann WarrenRookie
asked in Ask a question.

only getting 3g after switch today

Please somebody help. I have upgraded to iPhone 14 and switch from EE to I mobile. I’m only getting 3G which is very frustrating. Can anyone help as I don’t seem to be able to contact anyone from i mobile and the live chat isn’t working

5
Ann Warren
Rookie
1 year ago
Geluk
Sidekick
GelukSidekick
asked in Ask a question.

Error on MY ACCOUNT DASHBOARD

As you can see from screenshot it’s showing 2 NOVEMBER invoices; one should say DECEMBER.Screenshot 

5
Tom
iD Mobile Employee
1 year ago
B
Newbie
beanzlNewbie
asked in Ask a question.

can't register new sim card

Hi,I had an ID sim card back in the summer but cancelled it. I now have a better deal with but because you can only register one sim/phone number per account and the old one seems to be still registered to my account I can’t register my new sim and look at my account.It there a way to either completly remove my existing account so I can re-register or remove my old mobile number and add the new one? Whichever is easier.

5
Kash
iD Mobile Employee
1 year ago
B
Newbie
BraderzjNewbie
asked in Ask a question.

Why do I have two IMEI numbers?

Hi,I'm wanting to take out phone insurance and it requires my IMEI number. When I checked to see what my IMEI number is, it is giving me two numbers under sim slot 1 and sim slot 2. I only have one SIM card? Some info:I did at one point, when I first received the phone and was checking out my settings, go into network settings and there's a on/off option called 'use sim', I didn't know what it did so clicked it to find out. It made my SIM not work, so I had to take it out of the device and re-enter it to get it to work again. I believe this must have something to do with the two IMEI's but if it is, then how do I know which one is the old and which is the new IMEI number and which one to enter for my insurance.I don't want to get it wrong and down the line not be able to claim on my phone because I put the wrong one in.

5
Mohammed
iD Mobile Employee
1 year ago
Cameron Ht
Civilian
Cameron HtCivilian
asked in Ask a question.

remove ID mobile tv advert!!

I’m writing to ID mobile it tell them why their advert needs to be removed from the tv with the jokes that irritate u so much as there soo poor u forgot what the idea of the advert is about. Funniest enough I typed into Google, “annoying jokes in tv advert uk” as if forgot what the company was even called with the distress of such irritating annoying jokes, funniest enough I seen I’d mobile and emerged straight away. U wanty Chuck the tely out listening to them and who over constructed the idea of using s***** puns as jokes to advertise the company and catch the eye should be In a different line of work. It’s an absolute irritable time to watch the tely when the ID mobile adverts come on. This is clearly a trend considering I forgot the name of the company after watching the irratiting annoying advert of Jokes and I managed to Find the company just by typing “annoying uk tv joke advert” that’s says it all. I can’t be the only the one and I imagaine everything is feelings no mutual and

5
Mohammed
iD Mobile Employee
11 months ago
Jacki
Rookie
JackiRookie
asked in Ask a question.

New Iphone 11 no speaker

HelpI have Iphone 11 and when callers ring me they can’t hear me and I can’t hear them. If I plug earphones in then they can.  Any ideas? I am within my 14 days cancellation. 

5
Mohammed
iD Mobile Employee
1 year ago
Marta Andres
Newbie
Marta AndresNewbie
asked in Ask a question.

Sim only buying monthly…

My 24 month contract ended and I bought a one time month sim deal just to see how I get on with the data usage.I’m happy with it and I wanted to buy more for the next month but when I wanted to look at the available sim plans my ID says there’s no plans and no upgrades and it won’t let me look at anything. This sim ends on the 20th of December so only 13 days, when can I buy another sim only plan without getting charged any stupid amounts?…

5
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
Steveo_84Newbie
asked in Ask a question.

Order Cancelled as I did not pass security

Hello, I made an order for a new upgrade as my current phone has broken. I received an email stating ‘We’re sorry but we’ve had to cancel your order (###) as it didn’t pass our internal security checks’ This is very frustrating, as at the beginning of the year I was victim of identity fraud, in which ID Mobile opened an account in my name to someone else. Now when a legitimate order is placed it is cancelled without any further checks completed to ensure it is me, or any other way for me to challenge this cancellation.  Other advice from ID Mobile is to wait 30 days before processing the order - I will not be waiting 30 days to apply again but will be taking my business elsewhere unless this can be resolved, which is a shame as I am generally happy with the service ID Mobile provide. 

5
WelshPaul
Legend
1 year ago
H
Rookie
Harry BaggRookie
asked in Ask a question.

Best Answer

How do I change the best answer for my topic question?

5
Tom
iD Mobile Employee
1 year ago
Dillan Adams
Newbie
Dillan AdamsNewbie
asked in Ask a question.

pac code not working

Hi,I have a pac code from my old provider but it won’t work 

5
Kash
iD Mobile Employee
1 year ago
A
Newbie
Ajax2108Newbie
asked in Ask a question.

warning text on call usage limit

Change to unlimited minutes on 24Niv 2023 I am getting messages stating I am at my limit. Only call my friends on mobiles never premium numbers. why if I am on unlimited calls???

5
Mohammed
iD Mobile Employee
1 year ago
Jay Ashleigh Constantine
Newbie
Jay Ashleigh ConstantineNewbie
asked in Ask a question.

Two payments taken out for phone

So I've taken an ID contact out on Saturday via the Internet. Went for the Samsung Galaxy S22 ultra and paid the £79.00 for the phone deposit. Checked my account today and £79.00 has been taken on the 5th and another one the 6th. The monthly payments should only be £39.00pm so it can't be that. Both are 'pending' but I'm unsure as to why two payments have been actioned from my account for one phone.  Does anyone have any ideas?

5
Kash
iD Mobile Employee
1 year ago
L
Rookie
LilzDad73Rookie
asked in Ask a question.

Been asked to call iD Mobile re: new order.

Hi,I placed an order for a phone yesterday and received an email today saying [iD Mobile] still need to speak to me about my order, then I got an email straight after that with my contract summary and info (which I then confirmed to have read and agreed). I tried calling the number given to me but hung up after waiting over half an hour on the line; there was no advising what number in the queue I was in - it wasn’t much incentive to stay on the line and I’m quite busy.Does this sound like I’m going to be turned down for the contract then? FWIW I have good credit rating, nothing untoward on my report. So a bit confused by all this. Hopefully someone here can advise.Many thanks.

5
L
Rookie
1 year ago
R
Newbie
RCJNewbie
asked in Ask a question.

Can't send texts tho I can receive them and voice calls are fine.

I bought a cheap SIM for my son to use walking to school. It had some data and unlimited calls and texts.  It’s been a couple of months without using it but he started today.  He can make and receive calls and can receive texts, but not send texts - it just says Failed, with no explanation.I think I need to check the status of the SIM card - if it needs a topup or similar, but I can’t find a way to ask iD about this. Any wise words gratefully received.

5
andewhite
Legend
1 year ago
N
Newbie
newuser2022Newbie
asked in Ask a question.

What happens to your plan if you are not deemed a permanent UK resident?

Hello there, first time poster and potential future ID Mobile customer.I’m considering getting a contract with ID Mobile which spans 24 months - however, there is a chance my family will be permanently relocating to Spain next August, which means we no longer will be a permanent UK resident.As I understand it, after 4 months any users will be charged on a UK out of plan rate. What I’m unclear about is whether the monthly tariff remains in place, or if at that point the contract is terminated.Not looking to game the system here - we’re definitely not a certainty to move overseas next year so looking for some guidance before I sign up. Alternatively, if a sim only approach is more sensible here I’ll go with that.

5
Rui Fonseca
Newbie
11 months ago
N
Newbie
NeilSNewbie
asked in Ask a question.

My Refer a Friend reward is ready but is saying it's been claimed?

Hi, I referred a friend a while back and we have both now received our ‘your reward is ready’ emails, and have both clicked the links in the email to claim the rewards.That was on 23rd September and we haven’t heard anything since, via email or otherwise (and we have checked spam folders etc.)We have tried clicking the links again but it just says “You've already claimed your reward.”Can you advise how long we have to wait, and also how is the rewards delivered - is it a physical gift card through the post or a voucher code via email?Thanks.

5
Tom
iD Mobile Employee
1 year ago
J
Newbie
JadeywadeyxNewbie
asked in Ask a question.

overr charged for last bill?

I have recently switched providers as I’m out of contract and was told the last bill would cost £20.16 but was charged the full £36. Could this be looked into pls?

5
Kash
iD Mobile Employee
1 year ago
Warren l
Newbie
Warren lNewbie
asked in Ask a question.

monthly charge increase

This month's charge is higher than last month and shows no increase on next month's charge. So why exactly is this month's charge increased? Considering it's under direct debit and no premium additions have been added I fail to see the reason for the increase 

5
Tom
iD Mobile Employee
11 months ago
A
Rookie
Alphaninja7
asked in Ask a question.

Refer a Friend Status Not Showing

HeyI cannot see a “Status” option for the refer a friend scheme - I did refer a friend a while ago and can see no update. Please can someone from ID staff let me know / PM me. Thank you

5
Mohammed
iD Mobile Employee
1 year ago
Charlene K
Newbie
Charlene KNewbie
asked in Ask a question.

I live in Dubai part time so will iD work as normal there

As I live in Dubai and other countries not in the EU part of the year, I wanted to check if my phone would work as it would in the UK with iD if I joined. Thank you 

5
Kash
iD Mobile Employee
1 year ago
A
Newbie
AgiNNewbie
asked in Ask a question.

How do I get the additional Trade In value as I've bought a Google Pixel 7

I recently bought a Google Pixel 7 and it says you can get an addition £100 on the trade in. How do I get that as it’s not show that on the standard trade in page?

5
Mohammed
iD Mobile Employee
1 year ago
I
Newbie
Ian EggbertNewbie
asked in Ask a question.

PAC Submission Form states "There's an issue with the info you've submitted"

Hi there, Trying to port my number from EE to ID today, and despite checking all the information I’ve been given many times, the submission form says the following:“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again”.I’ve seen advice on here that I should try inputting my surname in upper case (done that) and that my transaction number should begin with a 4. It doesn’t, it begins with a 1, and this is the number that appears on my documentation that has been provided by ID.Any ideas anyone? I assume that if I can’t submit the form with my PAC Code, then I can’t transfer my phone number.Many thanks    

5
Kash
iD Mobile Employee
1 year ago
Gavin Creber
Newbie
Gavin CreberNewbie
asked in Ask a question.

Cannot connect to network

Unable to connect to network. When I ring my phone from another number had message “code and number combination invalid” one time then all times after straight to voicemail. Works ok when connected through a local wifi network. Phone showing bars but when I try to make call says not connected to network, but again can do through wifi.

5
Mohammed
iD Mobile Employee
1 year ago
J
Newbie
Jasmin22Newbie
asked in Ask a question.

Open Data policy for Existing Contract

I have a 24 month unlimited data contract which I took out 29/9/20 so the 24 months has just ended.  I do a lot of roaming in the EU so I am concerned about extra charges under the “open data” policy if I change my contract If I keep my existing contract, will I be exempt from the “open data” charges for roaming? If I change to a new contract, will the “open data” charges start to apply?Thanks in advance for any answers

5
J
Newbie
1 year ago
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